Rail Wheel Factory Yelahanka Toner Cartridges Procurement Bangalore Karnataka 2026 ISI/ISO Compliant Tender
Progress
Tender Overview
Rail Wheel Factory Yelahanka, under Indian Railways, seeks toner cartridges / ink cartridges / printer consumables for supply only, with an estimated value not disclosed. The procurement location is BANGALORE, KARNATAKA 560001. Key differentiator includes mandatory establishment of a functional service centre within 30 days of award in each state of consignee locations and dedicated service support channels. The contract emphasizes OEM-backed warranty and post-sale service capabilities, including installation, training, and maintenance. This tender requires credible after-sales arrangements and a robust escalation framework to ensure uptime for print systems, essential for railway operations. The scope is constrained to goods supply with no on-site value-added services described, and BoQ items are not listed in the available data.
Technical Specifications & Requirements
- Scope: Only supply of Goods (toner / ink cartridges for printers)
- Warranty: 1 year from final acceptance or post-installation, whichever is applicable
- Service Centres: Must have a functional Service Centre in the state of each consignee location; establishment within 30 days of award if not existing
- Support: Dedicated toll-free service contact and a defined escalation matrix for service support
- OEM Certification: OEM warranty certificates required at delivery; installation, commissioning, and training capabilities must be demonstrated by the Seller
- Geography: Service coverage and installation capability within INDIA, with location data limited to Bengaluru, Karnataka
- Delivery & Payment: No explicit delivery timeline provided in data; payment terms to be clarified in ATC and purchase order
Terms, Conditions & Eligibility
- EMD / Security: Not specified in the provided data; bidders must review ATC for exact amount and mode
- Delivery Timeline: 30 days post-award for service centre setup, plus standard supply lead times
- Payment Terms: Not explicitly stated; ATC to define milestone-based or post-delivery payment
- Documentation: GSTIN, PAN, OEM authorization, service centre proof, and warranty certificates required at delivery
- Warranty & Penalties: 1-year OEM warranty; SLA adherence with escalation procedures; maintenance capabilities must be Indian-based
- Records & Reporting: Details of service centres near consignee destinations to be uploaded with bid
- ATC Deviations: All terms subject to Buyer added terms and conditions
Key Specifications
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Product/service names: toner cartridges / ink cartridges for printers
-
Quantity/scale: not specified in data; assume multiple SKUs under consumables
-
Estimated value: not disclosed
-
Quality/standards: OEM warranty certificates required; IS/ISO compliance not explicitly stated
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Delivery/installation: installation and commissioning may be required per ATC; service support in-state
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Experience: OEM-backed after-sales capability; Indian service network
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Warranty: 1 year from final acceptance or post-installation
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Brand/OEM: OEM authorisation required; dedicated service center in each consignee state
Terms & Conditions
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Warranty period of 1 year from final acceptance or installation
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30-day window to establish functional service centres in each consignee state
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Dedicated toll-free service line and escalation matrix required
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OEM warranty certificates must be provided at delivery
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Submission of OEM authorisation and service network details with bid
Important Clauses
Payment Terms
Not explicitly defined in provided data; ATC will specify milestone or post-delivery payment terms; ensure OEM warranty coverage
Delivery Schedule
30 days post-award to establish service centre; delivery lead times for goods to consignee locations to be defined in PO
Penalties/Liquidated Damages
Not detailed in data; likely to be defined in ATC based on delivery and service performance
Bidder Eligibility
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Demonstrated experience in supplying toner cartridges and printer consumables to large organizations
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Evidence of functional service centres in India, with contactable references
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OEM authorization indicating the bidder is an authorised distributor or reseller
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Financial capacity to meet procurement scale (turnover evidence)
Tender Data
Bid Details
Quantity
100
Bid Type
Two Packet Bid
Bid Validity
60 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Warranty Period
1 years
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Toner Cartridges / Ink Cartridges / Consumables for Printers (Q2) ( PAC Only )
Delivery Details
Max Delivery Days
15
Delivery Locations
1
Delivery Cities
Bengaluru Urban
Delivery Pincodes
560064
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Mahalakshmi M | 560064,OFFICE OF THE SR.EDPM, RAIL WHEEL FACTORY, YELAHANKA, BENGALURU | Bengaluru Urban | Karnataka | 560064 | 100 | 15 | - |
Authority Records
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Documents 4
GeM-Bidding-9983113.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
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Required Documents
GST registration certificate
PAN card
OEM authorization/authorisation for printer consumables
Experience certificates for similar toner cartridge supply
Financial statements / turnover evidence
Warranty certificates from OEM
Details of Service Centres in India, with contact information
Any prior supply letters or performance reports for railway or large public sector entities
Frequently Asked Questions
Key insights about KARNATAKA tender market
How to bid for toner cartridges tender in Bengaluru with Rail Wheel Factory?
Bidders must submit GST, PAN, OEM authorization, and experience certificates, plus proof of OEM warranty. Ensure a dedicated service centre in Karnataka and a toll-free support line. The ATC requires a 1-year warranty and service escalation details; delivery timelines will be defined in the purchase order.
What documents are required for Rail Wheel Factory printer consumables tender 2026?
Required documents include GST registration, PAN, OEM authorization, past experience certificates for toner supplies, financial statements, OEM warranty certificates, and evidence of Indian service centres. Upload service centre details near consignee destinations with the bid.
What is the warranty period for supplied toner cartridges in this bid?
The warranty is 1 year from final acceptance or after installation/commissioning, as applicable, with OEM certificates submitted at delivery. The seller must guarantee rectification during the warranty period and provide after-sales service through a dedicated India-based team.
What are the service centre requirements for this Railways procurement?
Bidder must have a functional service centre in the state of each consignee location, or establish one within 30 days of award. Service centre must support installation, training, troubleshooting, and maintenance, with documented evidence provided at delivery.
What are the payment terms for Rail Wheel Factory toner procurement?
Payment terms are not clearly specified in the provided data; the ATC will define milestones. Expect standard railway practices such as post-delivery payment conditioned on supply acceptance and verified warranty documentation.
How will escalation for service support be structured in this tender?
Bidders must provide a dedicated toll-free service number and an escalation matrix with clearly defined contact points and levels. The matrix should enable rapid resolution of issues during the warranty period and post-warranty support as per OEM standards.
Are there any mandatory OEM warranties for printer consumables in this bid?
Yes, OEM warranty certificates are mandatory at delivery, and the supplier must ensure post-sale coverage with a trained service network in India to address any breakdowns under the warranty period.
What standards or certifications are required for this toner procurement?
The tender mandates OEM authorization and warranty, with service capability in India. While IS/ISO certifications are not explicitly stated, bidders should align with standard OEM quality practices and provide certification evidence where available.