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Uttar Pradesh Secretariat Administration Department LUCKNOW CISCO Networking AMC Tender 2025

Bid Publish Date

13-Dec-2025, 4:10 pm

Bid End Date

12-Jan-2026, 9:00 am

EMD

₹8,30,250

Value

₹2,76,75,000

Location

LUCKNOW , UTTAR PRADESH

Latest Corrigendum Available

Progress

Issue13-Dec-2025, 4:10 pm
Corrigendum08-Jan-2026
AwardPending
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Quantity

369

Bid Type

Two Packet Bid

Key Highlights

  • • Dedicated local service office requirement within Uttar Pradesh with documentary evidence
  • • 24/7 toll-free engineering support and formal escalation matrix
  • • ISC/CISCO OEM maintenance coverage for L2/L3 switches, SFPs, APs, servers
  • • RA (Reverse Auction) mechanism with eligibility based on turnover thresholds over ₹10 lakh
  • • EMD amount ₹830,250; estimated contract value ₹27,675,000
  • • Mandatory OEM authorizations and CISCO-specific maintenance qualifications
  • • Delivery, installation, and fault remediation terms anchored to government procurement norms
  • • Penalties/SLAs and compliance with standard service levels as defined in ATC

Categories 7

TECHNICAL SERVICES OTHER SERVICE SATELLITE ACCESS EQUIPMENT TELECOM EQUIPMENT WATER LEVEL RECORDER NETWORKING MICROCENTRIFUGES

Tender Overview

The opportunity is with the Uttar Pradesh Secretariat Administration Department, Lucknow, for an Annual Maintenance Contract covering CISCO networking devices including L2 and L3 switches, small form-factor pluggable transceivers, access points, and servers. The estimated contract value is ₹27,675,000 with an EMD of ₹830,250. The procurement focuses on on-site service availability within the state, and requires a dedicated support channel and 24/7 engineering assistance. A unique factor is the inclusion of a Reverse Auction mechanism with a threshold above ₹10,00,000 and mandatory escalation/contact matrices. The contract scope appears to emphasize continuous monitoring, timely fault resolution, and OEM-supported maintenance across multiple CISCO device categories in Lucknow’s Government environment.

Technical Specifications & Requirements

  • Product categories: L2 Switches, L3 Switches, SFPs (small form-factor pluggable transceivers), Access Points, and Servers from CISCO.
  • Delivery/installation location: Lucknow, Uttar Pradesh (226001).
  • Standards/compatibility: OEM-backed maintenance with CISCO device coverage; 24/7 support and a formal escalation matrix.
  • Service scope: Comprehensive AMCs including preventive maintenance, on-site response, software/firmware updates, and hardware replacement where required.
  • Financials: Estimated contract value ₹27,675,000; EMD ₹830,250.
  • Special clauses: RA mechanism, minimum turnover references, and MA (Maintenance Agreement) compliance expectations.

Terms, Conditions & Eligibility

  • Office of Service Provider must have a local presence in the state; documentary evidence required.
  • Dedicated toll-free service number and formal escalation matrix must be provided.
  • 24/7 on-call engineering support as a must.
  • EMD of ₹830,250 and specified bidder turnover requirements to qualify.
  • RA-based price bid with post-bid transparency and performance assurances.
  • Compliance with MA/IS standards and OEM authorizations as applicable.

Key Specifications

  • Product/service: CISCO networking AMC covering L2/L3 switches, SFPs, Access Points, and servers

  • Estimated value: ₹27,675,000; EMD: ₹830,250

  • Delivery/installation: Lucknow, UP 226001

  • Standards: CISCO OEM maintenance; 24/7 support; escalation matrix

  • Warranty/maintenance: on-site response, firmware updates, hardware replacements as needed

Terms & Conditions

  • EMD amount and eligibility thresholds must be met for bid submission

  • Local presence in UP with documentary evidence is mandatory

  • RA-based bidding process with 10 Lakh threshold and 24/7 support requirements

Important Clauses

Payment Terms

Payment terms aligned to government norms; EMD submitted; MA invoices settled per delivery milestones

Delivery Schedule

On-site AMC coverage in Lucknow within project timelines; timely hardware replacements where required

Penalties/Liquidated Damages

SLAs with penalties for delayed response/repair; RA implications for non-performance

Bidder Eligibility

  • Must have UP-based service office with documentary evidence

  • Demonstrated CISCO AMC experience for similar devices

  • Sustained turnover and financial capability to support ₹27.68M contract

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates for similar CISCO networking AMC projects

4

Financial statements or turnover certificates demonstrating bidder capability

5

EMD submission proof (₹830,250) via DD/online transfer

6

Technical bid documents and CISCO OEM authorization letters

7

Address proof of local service office in Uttar Pradesh

8

Escalation matrix details and toll-free service numbers

Corrigendum Updates

1 Update
#1

Update

08-Jan-2026

Extended Deadline

12-Jan-2026, 9:00 am

Opening Date

12-Jan-2026, 9:30 am

Frequently Asked Questions

Key insights about UTTAR PRADESH tender market

How to bid for the CISCO AMC tender in Lucknow Uttar Pradesh 2025?

Bidders must meet UP local office requirements, submit EMD ₹830,250, provide CISCO OEM authorizations, GST and PAN, financials, and experience certificates. Include escalation matrix, 24/7 support details, and RA participation notes. Ensure compliance with IS/CISCO maintenance standards and delivery timelines.

What documents are required for the Lucknow CISCO AMC bid 2025?

Submit GST registration, PAN, experience certificates for similar CISCO maintenance, financial statements, EMD receipt, OEM authorizations, technical bid, and proof of UP service office. Include escalation matrix and toll-free contact details as per ATC requirements.

What are the technical standards for CISCO networking AMC in UP?

Maintenance must be CISCO OEM authorized with 24/7 support, on-site response, firmware updates, and hardware replacements. Adhere to CISCO device maintenance practices and government service standards; ensure compatibility with L2/L3 switches, SFPs, APs, and servers covered.

What is the EMD amount for the UP networking tender 2025?

The EMD is ₹830,250. Bidder must provide proof of payment or exemption as per guidelines, with EMD eligible for refund according to tender terms after bid evaluation and final award.

When is RA bidding used for the Lucknow CISCO AMC tender?

The tender uses a Reverse Auction mechanism with a threshold above ₹10,00,000. Bidders should prepare competitive pricing while meeting turnover and service requirements, ensuring readiness for RA process and post-bid transparency.

What delivery and installation requirements apply to this UP AMC?

On-site AMC coverage in Lucknow (226001) with timely fault remediation, maintaining CISCO device uptime targets, and ensuring firmware/software updates align with OEM standards for L2/L3 switches, SFPs, APs, and servers.

What are the payment terms for the UP CISCO AMC procurement?

Payment terms follow government norms; ensure proper invoicing tied to delivery milestones and acceptance criteria. Information in ATC indicates compliance with contract payment processes, with potential milestone-based payment schedules and documentation.

Who qualifies as an eligible bidder for this UP tender?

Eligible bidders must demonstrate UP-based service capability, CISCO maintenance experience on similar devices, and sufficient turnover to cover ₹27.675M contract value, along with OEM authorizations and required documents.