Indian Army Repair & Overhauling Service Tender for Cars & Two-Wheelers in India 2025

Bidders must submit Manufacturer Authorization from the OEM with full contact details, provide evidence of a local service office in the consignee state, and include a dedicated toll-free service number with an escalation matrix. Ensure all certificates per ATC/Corrigendum are uploaded; quantity/duration adjustments up to 25% are allowed.

Submit OEM authorization certificate naming the bidder as authorized service provider, complete with name, designation, address, email, and phone. Include matching company registration details, GST, and any prior service experience in automotive repair for cars and two-wheelers.

Scope covers onsite repair and overhauling service for cars (MARUTI SUZUKI) and motorcycles (HERO) at Buyer Premises. Emphasis on OEM-certified capabilities, timely service response, and documented support channels including toll-free numbers and escalation paths.

Eligibility requires OEM authorization, a dedicated service office in the consignee state, a toll-free service line, and an escalation matrix. Bidders must upload all required certificates and documents specified in the Bid Document, ATC, and corrigenda.

Contract quantity or duration can be adjusted up to 25% at the time of issue of the contract. Post-issue, further adjustments remain capped at 25% under the same terms and bidders must accept revised quantity/duration.

Bidders must provide a dedicated toll-free contact for service support and an escalation matrix with telephone numbers. These must be accessible to the consignee and aligned with OEM support structures to ensure rapid issue resolution.

Yes, upload all certificates sought in the Bid Document, ATC, and Corrigendum. This includes OEM authorization, company registrations, GST, and any specific automotive service certifications demanded by the tender.

The Office of Service Provider must be located in the state of the consignee. Bidders must provide documentary evidence proving the local presence and operational readiness within that state.