Work Location
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Tender Details
Basic Details
Organisation Chain Chairman cum MD, TSECL
Tender Reference Number DGM( ED-I)/TSECL/CCC/2026-27/07
Tender ID 2026_POWER_76015_1 Withdrawal Allowed Yes
Tender Type Open Tender Form Of Contract Works
Tender Category Services No. of Covers 2
General Technical Evaluation Allowed No ItemWise Technical Evaluation Allowed No
Payment Mode Offline Is Multi Currency Allowed For BOQ No
Is Multi Currency Allowed For Fee No Allow Two Stage Bidding No
Payment Instruments
Offline
S.No Instrument Type
1 BC - Bankers Cheque
2 DD - Demand Draft
3 BG - Bank Guarantee
Covers Information, No. Of Covers - 2
Cover No Cover Type Description Document Type
1 Fee/PreQual/Technical Certificate of Registration/Incorporation under Companies Act,1956/2013 or Partnership act 1932 .pdf
Certificate of Appraisal issued by authorized transition partner of CMMI institute with SCAMPI ID. .pdf
Certificate of all mentioned ISO latest version valid for at least 3 months after submission of bid .pdf
Annual turnover certified by CA,Audited balance sheets andITR for last 3 FY with auditor certificate .pdf
Work completion cum performance certificate for last 3 FY with client details and PAN,GST,EPF,ESI .pdf
Selfdeclaration on nonjudicial stamp paper forinsolvency,blacklistingbankruptcy,conflict of interest .pdf
Supporting document for OEM and valid Manufacturer Authorization Certificate in case of non-OEM. .pdf
2 Finance BOQ .xls
Other Important Documents List
S.No Category Sub Category Sub Category Description Format/File
1. DNIT Documents DNIT Digitally Signed Terms Condition and Specfication
2. Misc. document Any other document Any other document
Tender Fee Details, [Total Fee in ₹ * - 25,000]
Tender Fee in ₹ 25,000
Fee Payable To TSECL Fee Payable At Agartala
Tender Fee Exemption Allowed No
EMD Fee Details
EMD Amount in ₹ 24,39,769 EMD Exemption Allowed No
EMD Fee Type fixed EMD Percentage NA
EMD Payable To TSECL EMD Payable At Agartala
BG Required Yes
Minimum Direct EMD Payment in ₹ 0.00
Work Item Details
Title Setting up of Smart Centralized Customer Care Centre System on SaaS (System as a Service) basis
Work Description Setting up of Smart Centralized Customer Care Centre System on SaaS (System as a Service) basis
NDA/Pre Qualification Please refer Tender documents.
Independent External Monitor/Remarks NA
Tender Value in ₹ 12,19,88,435 Product Category Miscellaneous Services Sub category NA
Contract Type Tender Bid Validity(Days) 180 Period Of Work(Days) NA
Location Agartala Pincode 799001 Pre Bid Meeting Place Conference Room,TSECL,Bidyut Bhavan,Agartala
Pre Bid Meeting Address Conference Room,TSECL,Bidyut Bhavan,Agartala Pre Bid Meeting Date 27-Aug-2026 11:00 AM Bid Opening Place O/o the DGM,ED-I,TSECL,Banamalipur
Should Allow NDA Tender No Allow Preferential Bidder No
Critical Dates
Published Date 18-Aug-2026 05:20 PM Bid Opening Date 22-Sep-2026 12:00 PM
Document Download / Sale Start Date 18-Aug-2026 05:30 PM Document Download / Sale End Date 21-Sep-2026 05:00 PM
Clarification Start Date 20-Aug-2026 10:00 AM Clarification End Date 25-Aug-2026 05:00 PM
Bid Submission Start Date 10-Sep-2026 12:00 PM Bid Submission End Date 21-Sep-2026 05:00 PM
Tenders Documents
NIT Document
S.No Document Name Description Document Size (in KB)
1 Tendernotice_1.pdf NOTICE 3900.99
2 Tendernotice_2.pdf SBD 2051.55
Download as zip file
Work Item Documents
S.No Document Type Document Name Description Document Size (in KB)
1 BOQ BOQ_77395.xls BOQ 279.50
Latest Corrigendum List
S.No Corrigendum Title Corrigendum Type View
1 corrigendum Date
Tender Inviting Authority
Name DGM,ED-I,TSECL,Banamalipur
Address O/o the DGM,ED-I, Banamalipur
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