Delhi Development Authority Desktop Maintenance Tender 2026 in Delhi HP Desktops Laptops Peripherals Annual Maintenance

Tender Overview

The Delhi Development Authority invites bids for annual maintenance services covering Desktops, Laptops and Peripherals (Desktop PC; HP brand) with an estimated value of ₹367,800. The procurement focuses on comprehensive AMS for HP desktops and related peripherals within the Delhi region, requiring a local service presence and standard escalation processes. Key differentiators include a 25% scope/duration variation allowed pre/post award, and mandatory SLAs and SOW attachment compliance. Bidders should prepare to demonstrate on-site support capabilities and a dedicated toll-free service line to support government-grade desktop environments.

Technical Specifications & Requirements

• Product category: Annual Maintenance Service for HP desktops, laptops, and peripherals; target devices include HP Desktop PCs and associated peripherals.
• Estimated contract value: ₹367,800 with potential scope adjustments up to 25%.
• Service requirements: on-site/off-site support with documented escalation matrix; dedicated service office located in the consignee state; toll-free service hotline and clear SLA commitments.
• BOQ: no items listed; tender emphasizes service levels, response times, and continuity plans rather than hardware supply.
• SOW/SLA attachments are referenced; bidders must review and comply with the detailed service scope and penalties if specified.
• Eligibility: presence of a local service facility, and ability to provide timely maintenance for HP devices in a government environment.

Terms & Eligibility

• 25% quantity/duration variation allowed at contract issuance and execution; bidders must accept revised scope.
• Office of Service Provider must be located in the consignee state with documentary evidence.
• Dedicated toll-free support number and a formal escalation matrix must be provided.
• Attachments for SOW and SLA must be reviewed and accepted; compliance with these service standards is mandatory.
• No specific EMD amount is disclosed; ensure readiness to comply with standard bid security requirements.
• Ensure alignment with government procurement norms, data security, and timely service delivery commitments.