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GEM

Tender Notice for Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup in CENTRAL DELHI, DELHI

Bid Publish Date

26-Mar-2025, 6:31 pm

Bid End Date

20-May-2025, 7:00 pm

EMD

₹14,00,000

Value

₹2,80,00,000

Latest Corrigendum Available

Progress

Issue26-Mar-2025, 6:31 pm
Technical04-Mar-2025, 12:02 pm
Financial
Award29-Jul-2025, 12:13 am
Explore all 5 tabs to view complete tender details

Quantity

16

Bid Type

Two Packet Bid

Categories 2

Investor Education And Protection Fund Authority (iepf Authority) has released a public tender for Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup in CENTRAL DELHI, DELHI. Quantity: 16. Submission Deadline: 20-05-2025 19: 00: 00. Download documents and apply online.

Documents 10

GeM-Bidding-7683836.pdf

Main Document

Other Documents

OTHER

Scope Of Work Document

SCOPE_OF_WORK

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

Past Similar Tenders (Historical Results)

5 found

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

Office Of Development Commissioner For Handicrafts

WEST DELHI, DELHI

Posted: 8 October 2025
Closed: 30 October 2025
GEM

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

Oriental Insurance Company Ltd

CENTRAL DELHI, DELHI

Posted: 24 July 2025
Closed: 19 August 2025
GEM

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

Mahanadi Coalfields Limited

SAMBALPUR, ODISHA

Posted: 19 July 2025
Closed: 30 July 2025
GEM

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

N/a

Posted: 14 November 2024
Closed: 5 December 2024
GEM

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

N/a

Posted: 25 October 2024
Closed: 10 December 2024
GEM

Required Documents

1

Experience Criteria

2

Bidder Turnover

3

Certificate (Requested in ATC)

4

Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria

5

the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Corrigendum Updates

7 Updates
#1

Update

13-May-2025
#2

Update

13-May-2025

Extended Deadline

20-May-2025, 7:00 pm

Opening Date

20-May-2025, 7:30 pm

#3

Update

30-Apr-2025

Extended Deadline

13-May-2025, 7:00 pm

Opening Date

13-May-2025, 7:30 pm

#4

Update

15-Apr-2025

Extended Deadline

01-May-2025, 7:00 pm

Opening Date

01-May-2025, 7:30 pm

#5

Update

09-Apr-2025
#6

Update

09-Apr-2025

Extended Deadline

17-Apr-2025, 7:00 pm

Opening Date

17-Apr-2025, 7:30 pm

#7

Update

04-Apr-2025

Extended Deadline

15-Apr-2025, 7:00 pm

Opening Date

15-Apr-2025, 7:30 pm

Technical Results

S.No Seller Date Status
1ALOBHA TECHNOLOGIES PRIVATE LIMITED   Under PMA03-04-2025 12:02:07Disqualified
2CYFUTURE INDIA PRIVATE LIMITED   Under PMA08-05-2025 15:09:13Qualified
3INSIGHT CUSTOMER CALL SOLUTIONS LIMITED   Under PMA20-05-2025 17:02:06Qualified
4ORBIQE TECHNOLOGIES PRIVATE LIMITED   Under PMA16-04-2025 17:40:12Disqualified

Financial Results

Rank Seller Price Item
H1CYFUTURE INDIA PRIVATE LIMITED   Under PMA₹2,48,88,188Item Categories : Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup
H2INSIGHT CUSTOMER CALL SOLUTIONS LIMITED   Under PMA₹2,71,70,288Item Categories : Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup

Contract / Result Documents 1

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Frequently Asked Questions

Key insights about DELHI tender market

What are the eligibility requirements for GEM/2025/B/6090103?

The eligibility requirements for this tender include being a registered entity with a valid business license, demonstrating prior experience in providing call center services, and presenting financial statements for the last three years. Furthermore, all bidders must comply with relevant local laws and regulations regarding data protection and privacy.

What certificates are required for the bid submission?

Bidders must provide essential certificates with their proposals, including a valid business registration certificate, a tax registration document, and any industry-specific certifications that validate their capability to run a call center. Additionally, proof of compliance with data protection laws may be required to ensure privacy standards are upheld.

How do I register to submit a bid for the call center services?

To register for submitting a bid, interested parties should follow the registration process outlined on the official tender platform. Typically, registration involves creating an account, filling out necessary details, and uploading relevant documents to confirm the business's legal status and eligibility for the tender.

What formats are accepted for document submission?

All documents submitted in response to this tender must be in PDF format for consistency and ease of review. Bidders should ensure all documents are readable, complete, and organized to facilitate the evaluation process effectively.

What are the payment terms for the call center services?

Payment terms outlined in the tender response should include a clear breakdown of payment schedules, including any advance payment requirements. Typically, payments may be structured based on milestones achieved, performance metrics, or upon the completion of services as specified in the contract agreement.