Indian Army Remote Access & Support Software Procurement Nagao Assam 2026 ISO/IEC Licensing & OEM Terms
Progress
Tender Overview
The Indian Army, Department of Military Affairs, seeks a REMOTE ACCESS & SUPPORT SOFTWARE solution for delivery in Nagao, Assam with an estimated value of ₹200,000. The scope emphasizes OEM licensing policy, deployment options, and remote support features. The contract allows a ±25% quantity variation at award and during the contract, with delivery timelines calibrated to the last delivery order date. Key differentiators include OEM-backed patching, version upgrades, and training provisions. This tender targets bidders with robust licensing models, remote maintenance capabilities, and service coverage suitable for a government security environment.
The opportunity is defined by a fixed budget and a straightforward licensing framework rather than a bulky BOQ. bidders should align offerings to the basic licensing types, platform hosting, and OEM support windows. Unique terms include extension of delivery time proportional to changed quantities and minimum 30 days added when options are exercised. The procurement focuses on software licensing, remote access features, and secure deployment compatible with military IT standards. Emphasis is on timely delivery, clear OEM commitments, and scalable licensing to cope with fluctuating demand.
Technical Specifications & Requirements
- Category: BASIC INFORMATION; Types of Licence; Duration of Subscription (months); OEM Licensing policy; Number of licensing included; Platform type; Hosting Environment/Deployment Option; OEM support duration for patches, bug fixes, and upgradation; Training Options; Remote Support/Access Features; Security Features; Collaboration within the same console and solution.
- Submittable items require explicit OEM terms for licensing scope, hosting type, and remote access capabilities; the tender expects clear mapping to the licensing policy and platform hosting.
- Although the BOQ shows zero items, bidders must propose a complete licensing package, including support windows, deployment options, and training details aligned to government procurement norms.
Terms, Conditions & Eligibility
- The buyer reserves quantity variation up to ±25% during and after award, with proportional delivery extension rules.
- Delivery period recalculation formula: (Increased quantity ÷ Original quantity) × Original delivery period, with a minimum of 30 days.
- Compliance with these option and delivery terms is mandatory; bidders should reflect these in delivery schedules and commercial quotes.
- Since EMD and dates are not specified, bidders should prepare standard government tender documents, including GST registration, PAN, and OEM authorizations, to demonstrate readiness for award.
Key Specifications
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Product/service names: Remote Access & Support Software licensing package
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Estimated value: ₹200,000
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Licensing scope: OEM licensing policy, number of licenses, duration of subscription
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Platform/Hosting: Public cloud, private cloud, on-premises deployment options
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OEM support: patches, bug fixes, version upgrades included (years specified if available)
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Training: number of days, if any, and option availability
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Remote support: remote access features and response times
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Security: remote access security features and collaboration within console
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Delivery: provisioning window tied to delivery order dates; option clause implications
Terms & Conditions
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Quantity may increase/decrease by up to 25% with proportional delivery adjustments
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Delivery period adjusts based on the option clause, minimum 30 days
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OEM licensing policy and hosting options must be clearly defined in the proposal
Important Clauses
Payment Terms
Not specified in the provided data; bidders should anticipate standard government payment terms post-delivery and acceptance.
Delivery Schedule
Delivery must align with last delivery order date; additional time determined by (increase/original quantity) × original delivery period, min 30 days.
Penalties/Liquidated Damages
Not specified; bidders should prepare for standard LD as per Army procurement norms.
Bidder Eligibility
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Experience in deploying remote access and support software for government or defense sectors
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Demonstrated OEM licensing rights and valid authorizations
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Financial capability to handle ₹200,000 contract value and related variations
Tender Data
Bid Details
Quantity
10
Bid Type
Two Packet Bid
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
Yes
Tech Clarification Time
2 Days
Requirements
Past Performance
20 %
Experience Required
2 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
REMOTE ACCESS & SUPPORT SOFTWARE (Q3)
Authority Records
BID & GeM Expert Consultancy
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Documents 3
GeM-Bidding-8921491.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
3
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar remote access software deployments
Financial statements demonstrating financial stability
EMD/Security deposit document (if applicable per terms)
Technical bid documents detailing software licensing policy
OEM authorizations or certificates from software vendors
Any security clearance or compliance documents required by the Army
Technical Specifications
1 Item
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| BASIC INFORMATION | Category | Remote Access & Support Software |
| SCOPE OF LICENCE | Types of Licence | Perpetual, Subscription |
| SCOPE OF LICENCE | Duration of Subscription (in months) (Hint :- Select '0' if not applicable) | 0 - 60 |
| SCOPE OF LICENCE | OEM Licensing policy | Per Organization/Buyer, Per Concurrent User, Per Device, Per Base License |
| SCOPE OF LICENCE | Number of licensing included in the offered product as per OEM defined licensing policy | 1 - 500 |
| SCOPE OF LICENCE | Platform type | Desktop based, Server based, Web based, Cloud based, Hosted Service based, Mobile Based, NA |
| SCOPE OF LICENCE | Hosting Enviroment/ Deployment Option | Cloud, On Premises, NA |
| SCOPE OF LICENCE | The offered product have support from OEM for | Unlimited updation for Patches and Bug fixes within maintenance & support period., Unlimited upgradation of version within support period, NA |
| SCOPE OF LICENCE | Number of Years for OEM support for updation (Patches and Bug fixes) is included in the scope of supply (Hint :- Select '0' if not applicable) | 0 - 5 |
| SCOPE OF LICENCE | Number of Years for OEM support for Upgradation of version is included in the scope of supply (Hint :- Select '0' if not applicable) | 0 - 5 |
| SCOPE OF LICENCE | Training Options | On-Site, OEM Training Centre, Web based Virtual Training, Training Material |
| SCOPE OF LICENCE | No of days Training Provided (Hint :- Select '0' if not applicable) | 0 - 5 |
| REMOTE SUPPORT | Remote Support Features | Concurrent User Session, Instant Help Request, Session Recording, Connection Reporting, 4K Support, Multi Monitor Support |
| REMOTE ACCESS | Remote Access Features | One Click Remote Script Execution, Unattended Access to Android Devices, Wake-On-Lan, File Transfer, Black Screen During Unattended Session, Lock Screen After Session, Remote Printing |
| SECURITY | Security Features | Granular Access Controls, 256-bit-AES end-to-end Encryption, 2-Factor-Authentication, Whitelisting / Blacklisting, NA |
| COLLABORATION WITHIN THE SAME CONSOLE AND SOLUTION | Collaboration within the same console and solution Features | Team-Chat – Internal to organisation, Customer Chat – external, Recent Computers & Contacts Listing, Session Handover, Switch Sides with Partner Reverse Remote Control, NA |
Frequently Asked Questions
Key insights about ASSAM tender market
How to bid for the Indian Army remote access software tender in Nagao Assam 2026?
Bidders should prepare GST, PAN, experience certificates, financials, and OEM authorizations. The proposal must specify OEM licensing policy, hosting options, and remote support features. Include delivery plan aligned to the ±25% quantity variation and minimum 30 days extension rule.
What documents are required for the Nagao remote software tender bid 2026?
Submit GST certificate, PAN card, at least one experience certificate for similar deployments, financial statements, EMD if applicable, technical compliance documents, and OEM authorizations. Ensure licensing terms match OEM policy and hosting environment details.
What are the licensing requirements for the OEM in this Army tender?
Provide explicit licensing policy, number of licenses, duration of subscription, and whether patches, upgrades, and support are included. Include platform type and hosting details, plus any OEM-specific training and remote support commitments.
What delivery terms apply to quantity changes in this tender?
Quantity can change up to ±25% at award and during the contract. Delivery time adjusts with (increased quantity/original quantity) × original delivery period, minimum 30 days, and may extend to match the extended period.
What security and deployment standards are required for this software tender?
Provide security features for remote access and ensure deployment supports secure console collaboration. Include any government security certifications or standards referenced by the Army in the licensing proposal.
When is the payment expected after delivery in this Army tender?
Exact payment terms are not specified in the data; bidders should align with standard government practice, typically post-acceptance within 30 days following delivery and verification, contingent on contract terms and acceptance certificates.
What is the scope of OEM support included in the contract?
The proposal must clarify years for OEM bug fixes, patches, and version upgrades. Specify the duration and repeatability of support, including any thresholds for major upgrades and ongoing security patches.