Delhi Law, Justice And Legislative Affairs Department ISO 9001 Supply-Install-Testing-Commissioning Tender 2026

Tender Overview

The opportunity is with the Delhi Law, Justice And Legislative Affairs Department for a Supply, Installation, Testing and Commissioning contract of goods, with an estimated value not disclosed. The scope includes initial supply and aftercare services, focused on turnkey deployment within the department’s Delhi jurisdiction. A key differentiator is the requirement for ISO 9001 certification from bidders or the OEM and a four-year AMC post-warranty option at a capped rate. The option clause permits up to 25% quantity variation during and after the original delivery period, impacting delivery scheduling and pricing. The contract contemplates safety and compliance for high-risk environments and expects a dedicated service-support channel. Unique aspects include the need for an Indian office of the OEM for after-sales support on imported products and a structured escalation matrix for service.

Technical Specifications & Requirements

• Scope: Supply, Installation, Testing and Commissioning of goods; warranty with AMC for 4 years at up to 6% of contract price per year.
• Standards/Certifications: ISO 9001 certification for bidder or OEM; after-sales support with dedicated toll-free number; escalation matrix.
• OEM/Import Rules: Imported products require an Indian registered office of the OEM for service support.
• Delivery & Option Clause: Quantity can vary by up to 25%; delivery period measured from the last date of original delivery order; extended time rules apply.
• Warranty & AMC: Warranty period with post-warranty AMC option at maximum 6% annually and potential direct AMC entry by the buyer.
• Contractual Scope: Includes all cost components in bid price; Safety measures for high voltage work and PPE compliance; performance/security considerations.

Terms, Conditions & Eligibility

• ISO 9001 certification required for bidder or OEM.
• Dedicated toll-free service support and a formal escalation matrix must be provided.
• Imported products must have an Indian OEM with registered office for after-sales service.
• Option clause allows up to 25% quantity variation during/after contract at contracted rates.
• Delivery timeline mechanics commence from the last date of original delivery order, with minimum 30 days for additional time.
• Warranty/AMC: Four-year AMC post-warranty at up to 6% of contract price per annum; buyer may enter AMC post-warranty.
• Warranty security/Performance: Implied through performance security requirements in tender language.
• Compliance: Bidder must upload required certificates and documents; missing documents may lead to rejection.