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GEM

GEM Tender for Toner Cartridges & Consumables Bid in India 2026 ISO 9001 ISI Standards

Bid Publish Date

17-Feb-2026, 5:24 pm

Bid End Date

27-Feb-2026, 6:00 pm

Location

NEW DELHI , DELHI

Progress

Issue17-Feb-2026, 5:24 pm
AwardPending
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Quantity

150

Bid Type

Two Packet Bid

Key Highlights

  • • Critical brand/OEM requirement: OEM or Authorized Seller with India-based registered office for after-sales service
  • • Technical standards: ISO 9001 certification必需; service centers in each consignee state; toll-free service line
  • • Special clause: option to increase/decrease quantity up to 25%; delivery period adjustments based on formula
  • • Warranty: 15 days for defect rectification; 0.5% weekly penalty for delays
  • • Delivery scope: goods-only; no on-site installation; payment on submission of servicing evidence
  • • Penalties and performance bond: 0.5% penalty per week of delay; ensure documentary evidence for centers
  • • Customer service: Escalation matrix and dedicated contact information mandatory
  • • Eligibility: Canadian or imported products require India-based after-sales support

Categories 2

OFFICE EQUIPMENTS AMMUNITION

Tender Overview

This GEM tender seeks the supply of toner cartridges and printer consumables. Scope includes generic cartridge classes, compatibility with multiple printer/ Multifunction Machine brands, and specific cartridge types with minimum replacement yields. The bid focuses on goods-only supply with potential quantity adjustments up to 25% during and after award. OEM/authorized seller must have India-based presence for after-sales support, and bidders must meet ISO 9001 certification and established service capabilities. The procurement emphasizes warranty adherence and timely after-sales service requirements, including escalation details and toll-free support lines. The opportunity is location-agnostic within India, targeting suppliers with nationwide service reach and ISO-compliant manufacturing. A key differentiator is the OEM-backed service center availability within the consignee’s state and the option clause that allows scalable volumes at contracted rates.

Technical Specifications & Requirements

  • Product category: Toner cartridges / ink cartridges / consumables for printers
  • Product class, model compatibility, color, and OEM model numbers to be offered/noted in bids
  • Minimum yield (pages) for replacement cartridges to be specified by bidders
  • ISO 9001 certification required for bidder or OEM; India-based after-sales support mandatory for imported products
  • Functional service centers required in every consignee state; establishment within 30 days if not existing
  • Dedicated toll-free service line and escalation matrix must be provided
  • Warranty: rectify defects within 15 days of notification; penalties at 0.5% of unit price per week for delays
  • Option clause allows quantity adjustments up to 25% with delivery period recalculation
  • Delivery terms: goods-only scope; delivery timelines tied to original/extended periods

Terms, Conditions & Eligibility

  • EMD and document uploads as per bid document; non-compliance leads to rejection
  • OEM/Authorized Seller must have registered office in India for after-sales service
  • Service centers must be functional; payment released upon evidence submission
  • 15-day defect rectification window; delay penalties apply
  • ISO 9001 certification mandatory; minimum service support obligations in-state
  • Scope: only supply of goods; no installation services included
  • Option for quantity variation up to 25% during contract; extended timelines calculated
  • Clear escalation matrix and dedicated service support contact details required

Key Specifications

  • Product category: Toner cartridges / ink cartridges / consumables

  • Printer brands compatibility and model numbers to be offered

  • Minimum yield of replacement cartridge (pages) to be declared by bidder

  • ISO 9001 certification mandatory for bidder or OEM

  • Dedicated service center in each consignee state; establishment within 30 days if absent

  • Dedicated toll-free service line and escalation matrix

  • 15-day warranty rectification window; 0.5% weekly penalty for delays

Terms & Conditions

  • Quantity adjustment allowed up to 25% during contract with rate protection

  • Goods-only supply; no installation charges included

  • India-based after-sales service requirement for imported products

Important Clauses

Payment Terms

Payment released after submission of evidence of functional service centre; no advance payment specified

Delivery Schedule

Delivery period extends from last date of original delivery order; option-driven extensions with minimum 30 days

Penalties/Liquidated Damages

0.5% of unit price per week of delay for defect rectification beyond 15 days

Bidder Eligibility

  • ISO 9001 certification holder or OEM with ISO 9001

  • India-based after-sales service capability for imported products

  • Functional service centres established in all consignee states or within 30 days of award

Documents 3

GeM-Bidding-9001492.pdf

Main Document

CATALOG-Specification-1

CATALOG Specification

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Technical Specifications 1 Item

Item #1 Details

View Catalog
Category Specification Requirement
GENERIC Product Class of Cartridge OEM
GENERIC Printer/Multifunction Machines Brand for which offered Cartridge/Consumable is Suitable Brother
GENERIC Type of Cartridge/Consumable Drum
GENERIC Color of the Ink/Toner Black
GENERIC Model Number of OEM's Printer/OEM's Multi Function Machine HL-L2321D, HL-L2361DN,HL-L2366DW, DCP-L2541DW, MFC-L2701D,MFC-L2701DW, DCP-L2520D
GENERIC Model Number of OEM's Printer Cartridge/Consumable DR2365
GENERIC Minimum Yield of the Replacement Cartridge/Consumable offered (Number of Pages) 10001 to 15000, 15001 to 20000, 20001 to 30000, 30001 to 40000, 40001 to 50000, 50001 to 70000, 70001 to 100000, 100001 to 500000, 500001 to 1000000, 1000001 to 1500000 Or higher

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates in printer consumables supply

4

Financial statements (latest audited) showcasing turnover

5

EMD/Security deposit as per tender terms

6

Technical bid documents showing product compatibility and minimum yield

7

OEM authorization letter or authorized seller certificate

8

ISO 9001 certification document (bidder or OEM)

Frequently Asked Questions

Key insights about DELHI tender market

How to bid for toner cartridge tender in India 2026 with ISO 9001?

Submit GST, PAN, experience certificates, and audited financials. Include OEM authorization, ISO 9001 proof, and proof of India-based after-sales support. Ensure goods-only scope is stated and acknowledge the 25% quantity option. Provide minimum yield and model compatibility details for all offered cartridges.

What documents are required for printer consumables tender submission in India?

Required documents include GST certificate, PAN card, experience certificates in consumables, latest financial statements, EMD proof, OEM authorization, ISO 9001 certificate, and technical bid detailing variant models, yields, and color options.

What are the technical specifications for toner cartridges in this bid?

Bidders must specify cartridge class, color, OEM model numbers, and minimum page yield. Provide compatibility with listed printer/MFP brands, and confirm adherence to IS 550 or other cited standards where applicable. Ensure ISO 9001 certification for bidder or OEM.

When is the delivery period for quantity adjustments under this tender?

Delivery timeline is calculated from the last date of the original delivery order; if extended, the time scales use (increased quantity ÷ original quantity) × original delivery period, with a minimum of 30 days. The purchaser may extend up to the original delivery period.

What are the payment terms for supply of toner cartridges

Payment terms specify goods-only supply with no explicit advance; payment is contingent on submission of evidence of a functional service centre and possibly other documentary requirements. No installation fees are included in the bid value.

What are the warranty and penalties for delays in this toner cartridge tender?

Warranty requires defect rectification within 15 days of notification. Delays incur a penalty of 0.5% of the unit price per week until rectified. Ensure escalation matrix and toll-free support details are provided.

What constitutes eligibility for imported toner cartridge suppliers in this procurement?

Imported products must have an OEM or Authorized Seller with a registered India office for after-sales service. Bidders must provide an India-based service center, ISO 9001 certification, and a clear maintenance and support plan with contact details.