Directorate General Of Shipping Security Manpower Service Tender 2025 Mumbai Maharashtra Unarmed Guards 25% Scope

Tender Overview

The Directorate General Of Shipping invites bids for Security Manpower Services (Version 2.0) focused on unarmed security guards for Office/Commercial/Institutions/Residential settings. Estimated value is ₹28,58,000.00. The scope encompasses deployment of security personnel with vendor-provided payroll (partial 40% on payroll requirement per year) and dedicated service support channels. The contract allows a 25% adjustment in quantity or duration before award and after contract issuance, with bidder acceptance mandatory. An on-ground service provider office must be located within the consignee state, ensuring local presence. The procurement emphasizes continuity of service, payroll compliance, and documented past-performance evidence. Unique aspects include mandatory payroll obligations on the service provider’s side, and explicit escalation and support matrices for after-sales service.

Technical Specifications & Requirements

• Product/Service: Security Manpower Services (Unarmed Guards) for Office/Commercial/Institutions/Residential premises.
• Estimated Value: ₹28,58,000.00; No BOQ items listed (Total Items: 0).
• Location: Local state where consignee is located; service provider must have a local office and payroll compliance.
• Key Requirements: 40% of required manpower on the service provider’s payroll for at least one year; dedicated toll-free service support; escalation matrix; timely salary payments made by provider with statutory documents (PF, ESIC).
• Documentation: Certificates/documentary evidence to be uploaded; past experience proofs acceptable via contract copies, client execution certificates, or third-party notes.
• Compliance: Service provider to ensure payroll-driven salary payments and proper statutory documentation; ATC/SOW attachments referenced but not provided in this extract.
• Delivery/Support: Escalation contacts and continuous on-site staffing support implied; no explicit technical standards listed.

Terms, Conditions & Eligibility

• EMD: Not specified; contract terms allow quantity/duration changes up to 25% pre- and post-award.
• Payroll: A minimum of 40% manpower on the provider’s payroll for at least one year; verification via uploaded documents.
• Payment Terms: Salaries paid by the Service Provider upfront; reimbursement claimed from Buyer with PF/ESIC docs and bank statements.
• Local Presence: Office of Service Provider must be located in the same state as the consignee; documentary evidence required.
• Past Experience: Valid proofs include contract copies, client execution certificates, invoices with self-certification, or third-party release notes.
• Compliance: Failure to upload required certificates/documents can lead to rejection; mandatory ATC/SOW adherence.
• Support: Dedicated/toll-free service number and escalation matrix required for service support.
• Duration Flexibility: The buyer may increase contract quantity/duration up to 25% during contract issuance.