Border Road Organisation Photocopier Maintenance Tender India Toshiba OEM Authorized Service 2026

Tender Overview

The Border Road Organisation (Department of Defence) invites bids for the Annual Maintenance Service of Photocopier Machines (Monochrome, Laser, Separate Drum and Toner) from Toshiba OEM authorised service providers. The scope covers maintenance across multiple units, with emphasis on service availability within the consignee state and dedicated support channels. The ATC mandates an optional quantity/duration adjustment up to 50% and requires a local service office. Bidders must demonstrate financial stability and manufacturer authorization. This procurement emphasizes reliable post-sales support and compliant equipment servicing. The tender also enforces a Malicious Code Certificate and adherence to service-level expectations to ensure equipment integrity.

Technical Specifications & Requirements

• Product: Photocopier maintenance service for Toshiba machines (Monochrome, Laser, Separate Drum and Toner) with OEM authorisation.
• Scope: Annual maintenance; on-site/off-site servicing; potential scope expansion up to 50% per ATC.
• Service features: Dedicated/toll-free service line; local service office within the consignee state; requirement for service availability evidence.
• Compliance: Malicious code certificate; OEM authorization certificate; liquidation-free financial standing; non-bankrupt status.
• Documentation: Manufacturer authorization from OEM with full contact details; proof of service capability; evidence of physical office location in the state.
• Delivery/response: Timely service response, standard service windows, and performance monitoring alignment with buyer terms.

Terms & Eligibility

• EMD/Security: Not specified in data; bidders must meet standard performance security provisions per organization ATC.
• Eligibility: Financially solvent, not under liquidation or receivership; OEM authorisation for Toshiba photocopier maintenance; capability to provide dedicated service line.
• Warranty/Service: Post-warranty service options and SLA alignment; potential liability for malcodes; strict adherence to IS/IEC security norms as applicable to embedded software integrity. Ensure acceptance of 50% quantity/duration adjustment and office presence in-state.