National Testing Agency Call Centre Services Tender New Delhi - Per Seat Cloud-Based Solution 2026
Progress
Key Highlights
- • Cloud-based per-seat call center solution with onsite deployment
- • EMD amount: ₹2,000,000; estimated contract value: ₹100,000,000
- • 25% contract quantity/duration flex during award and post-award (with consent)
Tender Overview
The National Testing Agency (Department of Higher Education) in New Delhi invites bids for a Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite with setup. The estimated contract value is ₹100,000,000 with an earnest money deposit of ₹2,000,000. The BOQ is currently empty; no start/end dates are published. A 25% provision allows contract quantity or duration adjustments at the time of contract issuance or during the contract, with consent for scope changes in lumpsum services. The procurement targets scalable, cloud-hosted call center operations with on-site deployment.
- Organization: National Testing Agency (Department of Higher Education) – location: New Delhi, Delhi
- Category: Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite with setup
- Estimated value: ₹100,000,000; EMD: ₹2,000,000
- Unique clause: 25% quantity/duration flex during/following award; ATC overrides where specified
- Key differentiator: Cloud-based architecture with on-site implementation requirements
Use keywords: tender in New Delhi, NTA procurement, cloud call center Delhi, per-seat call center bid, onsite setup tender.
Technical Specifications & Requirements
- Service scope: Cloud-based call center solution with per-seat basis pricing and on-site setup
- EMD requirement: ₹2,000,000 payable as per bid terms
- Estimated project value: ₹100,000,000 indicating large-scale deployment
- Flexibility: Buyer may adjust contract quantity/duration up to 25% at contract issue and afterwards with consent for scope expansion
- Documentation: Final specifications are defined in Scope of Work; ATC/Scope documents override prior terms
- BOQ: No items listed; no detailed technical Bill of Quantities available
- Compliance: No detailed standards listed in tender data; final specs from Scope of Work
Terms, Conditions & Eligibility
- EMD: ₹2,000,000 as per tender terms
- Contract flexibility: Quantity/duration may be increased up to 25%; amendments require consent
- Scope precedence: Final Specifications in Scope of Work prevail over other terms or ATC
- Delivery/setup: Onsite deployment required as part of cloud-based call center solution
- BOQ availability: Not provided; bidders should rely on Scope of Work for exact scope
- Payment terms: Not disclosed in available data; bidders should await detailed contract terms
- Documentation: Submit standard bidder documents per terms (EMD, technical/commercial bids, OEM authorizations if applicable)
Key Specifications
-
- Product/Service: Cloud-based call center solution; per-seat basis with onsite setup
-
- Quantities: Not specified in BOQ; scale indicated by total contract value ₹100,000,000
-
- EMD/Value: ₹2,000,000 EMD; estimated contract value ₹100,000,000
-
- Experience: Prior similar deployments in higher education or government domains advisable
-
- Compliance: Final requirements in Scope of Work; ATC overrides general terms
Terms & Conditions
-
25% quantity/duration flex post-award with buyer consent
-
EMD amount of ₹2,000,000 required for bid submission
-
Final specifications governed by Scope of Work; ATC overrides
Important Clauses
Payment Terms
Details not disclosed in provided data; bidders must rely on contract terms and Scope of Work for payment schedule
Delivery Schedule
Onsite deployment is required as part of the cloud-based call center solution; exact timeline to be defined in Scope of Work
Penalties/Liquidated Damages
No LD details provided in data; penalties, if any, will be specified in the final contract
Bidder Eligibility
-
Experience in delivering cloud-based call center solutions for large institutions
-
Demonstrated ability to deploy on-site setup along with cloud infrastructure
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Financial capacity to support a 100 million INR procurement
Tender Data
Bid Details
Quantity
50
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
2000
Experience Required
3 Year (s)
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite with setup
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
27
Pre-Bid & Qualification
Pre-Bid Date
14-10-2026 11:00:00
Pre-Bid Venue
National Testing Agency, Fifth floor, Government of India Press, Minto Road, New Delhi -110002
Delivery Details
Delivery Locations
1
Delivery Cities
South
Delivery Pincodes
110020
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| RAJESH KUMAR YADAV | 110020,National Testing Agency, First Floor, NSIC-MDBP Building, Okhla Industrial Estate, Phase III | South | Delhi | 110020 | 50 | - | Number of Months : 18 Number of Shift per day : 2 Number of Working days in Month : 30 |
Authority Records
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Documents 17
GeM-Bidding-10000604.pdf
Main Document
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GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
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Required Documents
GST registration certificate
Permanent Account Number (PAN)
Experience certificates for similar call center deployments
Financial statements demonstrating turnover capabilities
EMD submission document (₹2,000,000)
Technical bid/documented scope of work compliance
OEM authorizations or vendor certifications if applicable
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for the New Delhi call center tender with per-seat cloud solution?
Bidders should prepare an EMD of ₹2,000,000, submit a technical bid aligned to Scope of Work, and include financial statements. Ensure cloud-based per-seat deployment details and on-site setup are included, with OEM authorizations if applicable. Final specifications are in the Scope of Work and ATC documents.
What documents are required for NTA call center procurement bid 2026?
Submit GST certificate, PAN, experience certificates for similar deployments, financial statements, EMD submission, technical compliance documents, and OEM authorizations if required. Ensure all documents correspond to the Scope of Work and tender ATC terms.
What are the technical requirements for cloud call center per-seat bids in Delhi?
Requirements include cloud-based architecture with per-seat pricing, onsite deployment, and alignment with Scope of Work. Final specs are defined in the Scope of Work; ATC overrides apply. EMD and large contract value indicate capability for high-volume voice interactions.
When is the submission deadline for the NTA call center tender in Delhi 2026?
Exact submission deadlines are not provided in the data. Bidders should monitor the tender portal for a final call, ensuring readiness of EMD, technical and financial bids, and scope compliance per Scope of Work.
What standards or certifications are required for the Delhi call center bid?
The tender data does not specify fixed standards; final requirements are in Scope of Work. Bidders should ensure capability for cloud-based call center operations and onsite setup, with any OEM or partner certifications as applicable to the Scope of Work.
How does the 25% contract quantity/duration flex affect bidding for the Delhi tender?
The buyer may increase or decrease contract quantity or duration up to 25% at contract issuance and, subject to consent, during execution. Bidders should plan scalable resource provisioning and pricing to accommodate potential adjustments.
What is the estimated contract value and EMD for the New Delhi call center procurement?
The estimated contract value is ₹100,000,000 with an EMD of ₹2,000,000. Bidders must provide assurances of capacity to deliver at this scale and submit the EMD as per bid submission requirements.