Add on Cards and Accessories for PABX System,Add on Cards and Accessories for PABX System
Centre For Development Of Advanced Computing (c-dac)
THIRUVANANTHAPURAM, KERALA
Posted:
19 March 2025
Closed:
29 March 2025
GEM
GEM
Gujarat Health & Family Welfare Department PABX Add-on Licenses Tender KHEDA 2026
Progress
Issue17-Jun-2026, 11:37 am
AwardPending
Quantity
1
Bid Type
Two Packet Bid
Categories
1
Tender Overview
The Gujarat Health & Family Welfare Department, KHEDA, Gujarat, seeks add-on software licenses and accessories for an EPABX system. The scope focuses on software license features, application software type/capabilities, number of licenses/users covered, license type, and compatibility with the PABX make. The procurement location is KHEDA, Gujarat, with no explicit estimated value or EMD disclosed. The tender emphasizes OEM authorization, dedicated service support lines, and an escalation matrix. The Buyer Added Terms allow quantity variation up to 25% during and after the contract, with delivery timelines linked to the last delivery order date. Unique considerations include manufacturer authorization and continuous service support obligations.
Technical Specifications & Requirements
- Product type: Add-on Cards and Accessories for EPABX System; Software License features
- Coverage: Number of licenses/users; License type (per-user or site license)
- Compatibility: Make of PABX supported; Application software capabilities
- Standards/Certification: Not explicitly stated; ensure OEM authorization and compatibility with existing EPABX
- Delivery/Support: Dedicated toll-free service line; Escalation matrix with contact numbers
- BOQ: No items listed; focus on software licenses and accessories rather than hardware units
- Additional context: Terms mention 25% quantity variation and delivery period adjustments based on contract dynamics
Terms, Conditions & Eligibility
- EMD/Estimated value: Not disclosed in the tender
- AUTHORIZATION: Manufacturer authorization required; OEM details with contact information must be provided
- SERVICE: Dedicated toll-free service line for support; Escalation matrix to be included
- OPTION CLAUSE: Up to 25% quantity variation during and after contract, with calculated delivery extension rules
- DOCUMENTS: OEM authorization, service support details, and escalation contacts must accompany bid
- DELIVERY: Delivery period links to original and extended periods as per option clause
- Other: Bidder must comply with the buyer’s terms on quantity variation and service commitments
Key Specifications
-
- Product/Category: Add-on Cards and Accessories for EPABX System
-
- License Type: Software License with features (per-user or site-based license)
-
- Coverage: Number of licenses/users covered (not disclosed in tender)
-
- Compatibility: Make of PABX supported (not specified)
-
- Delivery/Support: Dedicated toll-free service line; Escalation matrix
Terms & Conditions
-
Key Term 1: 25% quantity variation permitted during/after contract
-
Key Term 2: OEM Manufacturer Authorization required with full details
-
Key Term 3: Dedicated toll-free support line and escalation matrix mandatory
Important Clauses
Payment Terms
Not specified in the tender; ensure clarification in bid response and align with supplier terms
Delivery Schedule
Delivery period based on last date of original delivery order; extended time computed as (increased quantity / original quantity) × original delivery period, minimum 30 days
Penalties/Liquidated Damages
Not detailed; bidders should request clarity on LDs and performance guarantees during bid
Bidder Eligibility
-
Must provide OEM authorization details and valid contact information
-
Must offer dedicated toll-free service support and escalation matrix
-
Must comply with quantity variation terms up to 25% and associated delivery adjustments
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Add on Softwares - Lisences and Accessories for PABX System (Q3)
Authority Records
HEALTH AND FAMILY WELFARE DEPARTMENT
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Bid Preparation
GeM Registration
Document Filing
Free consultation · 24h response
Documents 3
GeM-Bidding-9479515.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Tender Results
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Technical Specifications
1 Item
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| Add on Cards and Accessories for EPABX System | Software Lisence feature | FXS |
| Add on Cards and Accessories for EPABX System | Applcation Software Type / Capabilities | Call Server Software |
| Add on Cards and Accessories for EPABX System | Number of lisences/ users covered | 16 |
| Add on Cards and Accessories for EPABX System | Type of Licence | Perpetual |
| Add on Cards and Accessories for EPABX System | Make of PABX supported | KAREL |
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Historical Data
Required Documents
1
OEM authorization/certificate with OEM details: name, designation, address, email, phone
2
Dedicated toll-free service support contact information
3
Escalation matrix with service contacts and response times
4
Any warranty/AMC terms proposed for software licenses
5
Bid submission documents as per terms (no BOQ items; license scope description)
Frequently Asked Questions
Key insights about GUJARAT tender market
How to bid for PABX add-on licenses tender in KHEDA Gujarat 2026
Bidders must furnish OEM authorization, dedicated service support contact, and an escalation matrix. Include license type, number of licenses, and compatible PABX make. Ensure compliance with 25% quantity variation terms and provide delivery timelines linked to the original order date.
What documents are required for EPABX license bid in Gujarat
Submit OEM authorization with full contact details, GST and PAN, experienced service capability, a dedicated toll-free support line, and an escalation matrix. Include license scope description, coverage, and compatibility with your PABX make.
What are the technical specifications for EPABX license in KHEDA tender
Specification focuses on software license features, application software capabilities, number of licenses/users, license type, and supported PABX make. No numeric values disclosed; bidders should specify exact counts and per-user vs site licenses in their proposal.
What is the delivery period for PABX license procurement in Gujarat
Delivery follows the last date of the original delivery order; if quantities are increased, the extension is calculated as (increased quantity/original quantity) × original delivery period, with a minimum 30 days.
What are the service obligations for bidders in this KHEDA tender
Bidders must provide a dedicated toll-free service line and an escalation matrix with responsible contacts. Service commitments should align with the OEM’s maintenance and support timelines and cover software license issue resolution.
How to verify OEM authorization for the PABX license bid in Gujarat
Obtain current OEM authorization document including authorized distributor details, recipient contact, and valid license scope. Verify it matches the EPABX make and the proposed software features and user counts.
What payment/schedule is typical for EPABX license procurement in KHEDA
The tender details show no explicit payment terms; bidders should propose standard terms (e.g., 30% upfront, 70% on delivery) and seek confirmation during bid submission. Ensure alignment with delivery milestones and license activation.
What are the license coverage and license type options for this Gujarat tender
Tender requires specification of number of licenses/users and license type (per-user or site). Since exact counts are not disclosed, bidders must clearly define coverage in their technical offer and confirm compatibility with the PABX make.
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Documents 3
GeM-Bidding-9479515.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS