Tourism Secretariat Maintenance Service for Dell Desktops & Laptops Rajasthan Tender 2026
Bid Publish Date
20-Mar-2026, 11:13 am
Bid End Date
30-Mar-2026, 12:00 pm
Value
₹55,000
Location
Progress
Key Highlights
- • Local service presence required: Office of service provider in the consignee state
- • Dedicated toll-free service line and formal escalation matrix required
- • 25% quantity/duration flexibility at contract issue and post-issuance
- • Dell desktop PC, laptops and peripherals maintenance scope
- • No BOQ items specified; confirm exact Dell device count and peripherals
- • EMD/SECURITY amount not disclosed; verify during bid submission
- • Procurement under Tourism Secretariat, Department of Tourism; strict SLA expectations
- • Submission must include documentary evidence of local service capability
Tender Overview
The Tourism Secretariate (Department of Tourism) invites bids for Annual Maintenance Service covering Desktops, Laptops and Peripherals – Desktop PC (Dell). Estimated value: ₹55,000. The contract allows a 25% adjustment to quantity or duration at issue, with formal acceptance of revised terms. A local presence is required: the office of the service provider must be located in the state of the consignee. Bidders must provide a dedicated toll-free service number and a communicated escalation matrix for service issues. This procurement focuses on sustained post-warranty or in-warranty maintenance for Dell desktop setups and related peripherals, with a strong emphasis on responsive service and localized support infrastructure.
Technical Specifications & Requirements
- Product category: Annual Maintenance Service for Dell Desktop PCs, Laptops and Peripherals
- Scope: Maintenance services for desktop PCs and peripherals; no BOQ items listed
- Location requirement: Service provider office must be in the state of the consignee; documentary evidence required
- Support features: Dedicated toll-free telephone line for service support; Escalation matrix with contact numbers
- Contract flexibility: Option clause permits up to 25% increase/decrease in quantity or duration at contract issuance and before finalization
- Vendor capability: OEM/Service provider must demonstrate local service capability and escalation readiness to meet government procurement expectations
Terms, Conditions & Eligibility
- EMD/SECURITY: Not disclosed in data; bidders should verify if required
- Delivery/response: Service contactability via dedicated toll-free line; timelines for escalation to be clearly stated
- Documentation: Proof of local service presence in the consignee state; evidence of service capabilities and support structure
- Penalties/LD: Not specified; bidders should seek clarification on penalties or SLAs in the final contract
- Contract scope: Annual maintenance for Dell desktops and peripherals; no BOQ quantities provided; ensure alignment with Dell hardware ecosystem
- Tender compliance: Ensure adherence to buyer terms and escalation procedures; confirm any state-specific procurement rules
Key Specifications
-
- Product/service names: Annual Maintenance Service for Dell Desktop PCs, Laptops and Peripherals
-
- Quantities/values: Estimated value ₹55,000; no BOQ items listed
-
- Standards/certifications: Not specified; bidders to confirm Dell OEM support requirements
-
- Delivery/installation: In-state service delivery with local presence; evidence required
-
- Warranty/AMC: Maintenance service; terms to be defined in contract
-
- OEM requirements: Preferably Dell-certified service capabilities; confirm during bid
Terms & Conditions
-
25% variation in contract quantity or duration allowed at issue
-
Mandatory local service office in the consignee state with documentary evidence
-
Dedicated toll-free service number and escalation matrix required
Important Clauses
Payment Terms
Payment terms to be clarified in final contract; data does not specify EMI/advances
Delivery Schedule
Contract allows flexible quantity/duration up to 25%; final delivery milestones to be defined
Penalties/Liquidated Damages
No explicit LD terms provided; bidders should seek SLA and penalty details during bidding
Bidder Eligibility
-
Must have a registered office in the consignee state
-
Demonstrated Dell-related maintenance capability or OEM authorization
-
Financial and technical capability to support annual maintenance for desktops and peripherals
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | A H INFOTECH Under PMA | 29-03-2026 16:16:49 | |
| 2 | B. J. AUTOMATION Under PMA | 28-03-2026 16:40:48 | |
| 3 | CHANAK TECH SERVICES PRIVATE LIMITED Under PMA | 27-03-2026 10:33:12 | |
| 4 | I.M.P IT SOLUTIONS Under PMA | 25-03-2026 16:21:51 | |
| 5 | KJM GROUP SYSTEM SOLUTIONS Under PMA | 28-03-2026 15:03:39 | |
| 6 | MATICTECH IT SOLUTIONS PRIVATE LIMITED Under PMA | 30-03-2026 10:27:06 | |
| 7 | PROFESSIONAL TECHSYS PRIVATE LIMITED Under PMA | 21-03-2026 15:32:40 | |
| 8 | Radhika Enterprises Under PMA | 30-03-2026 08:50:40 | |
| 9 | SEAGUL INFOTECH Under PMA | 23-03-2026 18:33:27 |
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | Radhika Enterprises( MSE Social Category:General ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell | |
| L2 | PROFESSIONAL TECHSYS PRIVATE LIMITED( MSE Social Category:General ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell | |
| L3 | MATICTECH IT SOLUTIONS PRIVATE LIMITED Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell | |
| L4 | KJM GROUP SYSTEM SOLUTIONS( MSE Social Category:General ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell | |
| L5 | CHANAK TECH SERVICES PRIVATE LIMITED Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell | |
| L6 | A H INFOTECH Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell | |
| L7 | B. J. AUTOMATION( MSE Social Category:OBC ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell |
Contract / Result Documents 1
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Tender Data
Bid Details
Quantity
45
Bid Type
Two Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Requirements
Experience Required
2 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell
Authority Records
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Documents 3
GeM-Bidding-9145760.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
GST registration certificate
PAN card
Experience certificates for similar maintenance projects
Financial statements (last 2-3 years)
EMD/Security deposit details (if applicable)
OEM authorizations or Dell service partner certifications
Proof of local service presence in the consignee state
Dedicated toll-free service line proof and escalation matrix
Frequently Asked Questions
Key insights about MAHARASHTRA tender market
How to bid for Dell desktop maintenance in Rajasthan Tourism tender 2026
Bidders must prove local service presence in the consignee state, provide a dedicated toll-free support line and escalation matrix, and submit OEM authorizations. The contract allows up to 25% variation in quantity/duration; ensure Dell-certified service capabilities and relevant financials are ready for submission.
What documents are required for the Tourism Secretariat maintenance bid in Rajasthan
Submit GST and PAN, last 2-3 years of financial statements, experience certificates for similar AMC work, Dell OEM authorization, proof of local service presence, and evidence of a dedicated toll-free support line with escalation contacts.
What are the service requirements for Dell PCs under this tender in Rajasthan
Mandatory local service office in the consignee state, dedicated toll-free line, and an escalation matrix. The scope is annual maintenance for Dell desktops, laptops, and peripherals; confirm response times and SLAs in the final contract.
When is the contract quantity adjustment allowed for this tender in Rajasthan
An Option Clause permits up to 25% increase or decrease in contract quantity or duration at contract issuance; bidders must accept revised terms prior to finalization.
What are the eligibility criteria for Dell AMC bidders in the Tourism Department
Eligibility requires local presence in the consignee state, Dell-certified maintenance capability or OEM authorization, and demonstrated financial/operational capacity to support IT peripherals maintenance.
What payment terms should bidders expect for this Rajasthan tender
The tender data does not specify payment terms; bidders should await contract clauses detailing milestone payments, invoicing, and potential advances or SLAs in the final agreement.