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North East Frontier Railway CAMC for Departmental Mechanized Laundry APDJ Division Jalpaiguri West Bengal 2025

Bid Publish Date

29-Dec-2025, 5:55 pm

Bid End Date

19-Jan-2026, 6:00 pm

EMD

₹78,050

Value

₹39,02,514

Location

JALPAIGURI , WEST BENGAL

Progress

Issue29-Dec-2025, 5:55 pm
AwardPending
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Quantity

1

Bid Type

Single Packet Bid

Key Highlights

  • • Office of Service Provider must be located in the consignees state with documentary evidence
  • • Dedicated toll-free telephone line for service support required
  • • 50% quantity or contract duration flexibility at contract issue and post-issuance
  • • Contractual prohibition on unapproved assignment or subcontracting
  • • Service provider must pay salaries/wages to deployed staff upfront and document payroll with statutory filings
  • • MSE purchase preference applicable; bidder must be manufacturer or service provider to avail benefits
  • • EMD amount ₹78,050; estimated contract value ₹3,902,514

Categories 8

EQUIPMENT TECHNICAL SERVICES LAUNDRY EQUIPMENT OTHER SERVICE SERVICES WATER LEVEL RECORDER WASHING MACHINE MICROCENTRIFUGES

Tender Overview

North East Frontier Railway invites bids for a Comprehensive Annual Maintenance Contract (CAMC) of Departmental Mechanized Laundry equipment at the APDJ Division, Jalpaiguri, West Bengal (734006) for a 3-year period. Estimated contract value: ₹3,902,514.00 with an EMD of ₹78,050.00. Bidders must maintain a local service office in the state of the consignee and provide a dedicated toll-free support channel. The contract includes flexible quantity/duration adjustments up to 50% at issue and full liability for subcontracting terms. The scope covers service, maintenance, and on-site support for railway laundry equipment.

  • Geography: Jalpaiguri, West Bengal; Organization: North East Frontier Railway; Service type: CAMC for departmental laundry equipment; Duration: 3 years; Estimated value: ₹3,902,514; EMD: ₹78,050; MSE purchase preference provisions apply. Unique clauses include assignment/sub-contract restrictions and staff salary payment obligations by the service provider.

Technical Specifications & Requirements

  • No technical specifications are published; procurement centers on ongoing CAMC services for existing mechanized laundry systems. bidders must demonstrate capability to maintain and service railway-grade laundry equipment, provide a local service office in the state, and offer dedicated support. Key terms include: office in consignee state, dedicated toll-free support, and adherence to the buyer’s right to adjust contract quantity/duration up to 50%. Experience in railway service contracts and compliance with standard labor/payroll documentation are implicit expectations. Service performance will be evaluated on response times, on-site visit readiness, and uptime assurance.

Terms, Conditions & Eligibility

  • EMD: ₹78,050 (as bid security)
  • Local presence: service office in the state of the consignee (Bidders must submit documentary evidence)
  • Financial health: not under liquidation or insolvency; bid must include an undertaking
  • Support: dedicated toll-free service number for after-sales support
  • Purchase preference: MSEs may receive price/contract preference under the 2012 policy; service providers must qualify as the service entity for the offered CAMC
  • Sub-contracting: no assignment or sub-contracting without buyer written consent; joint and several liability retained by the original service provider

Key Specifications

  • Service type: Comprehensive Annual Maintenance Contract (CAMC) for departmental mechanized laundry equipment

  • Estimated contract value: ₹3,902,514.00; EMD: ₹78,050.00

  • Contract duration: 3 years

  • Location: APDJ Division, Jalpaiguri, West Bengal (734006)

  • Support: Dedicated toll-free service line; local office in consignee state

  • Policy: up to 50% quantity/duration adjustment at contract issue and post-issuance

  • Compliance: no assignment/sub-contracting without prior written consent; joint liability retained

  • Wages: service provider to pay staff salaries upfront with payroll documentation

Terms & Conditions

  • EMD amount and submission requirements

  • Local service office presence and documentary evidence

  • 50% quantity/duration adjustment rights and post-award flexibilities

  • Prohibition on unsanctioned assignment or subcontracting

  • Dedicated service support and payroll documentation obligations

  • MSE purchase preference eligibility for service providers

Important Clauses

Payment Terms

Service provider must pay staff salaries upfront; reimbursement claimed from buyer with statutory documents including PF/ESIC and bank statements

Delivery Schedule

Not applicable to CAMC; maintenance service as per on-site scheduling and urgent response targets defined by railway division

Penalties/Liquidated Damages

Not explicitly stated; performance expectations inferred from SLA-oriented CAMC clauses and uptime targets

Bidder Eligibility

  • Must have a service office located in West Bengal

  • Not under liquidation or bankruptcy; provide undertaking

  • Demonstrate dedicated toll-free service capability

  • Eligible for MSE purchase preference (service provider status)

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar CAMC/maintenance contracts

4

Financial statements and bank statements

5

EMD submission receipt (₹78,050)

6

Technical bid documents demonstrating service capability

7

OEM authorization or service partner approvals (if applicable)

8

documentary evidence of local service office in West Bengal

Frequently Asked Questions

Key insights about WEST BENGAL tender market

How to bid for CAMC of mechanized laundry in Jalpaiguri?

Bidders must submit commercial and technical bids with an EMD of ₹78,050, demonstrate a local West Bengal service office, provide an undertaking against liquidation, and ensure dedicated toll-free support. Ensure eligibility for MSE preference by proving manufacturing/service capability and upload OEM/authorizations where applicable.

What documents are required for NEFR CAMC tender in 2025?

Submit GST and PAN, financial statements, experience certificates for similar CAMC, EMD receipt, technical bid, and proof of local West Bengal service office. Include payroll documentation and statutory filings (PF/ESIC) for staff deployed, plus any OEM authorizations.

Which areas of work are covered under CAMC for laundry equipment?

Coverage includes preventive maintenance, on-site repair, spare parts provisioning, fault diagnosis, and timely response. Equipment support is for departmental mechanized laundry systems at the APDJ Division, Jalpaiguri, with SLA-backed uptime targets and service-level commitments.

What is the EMD for the NEFR laundry CAMC tender?

The earnest money deposit is ₹78,050. This amount must be submitted along with bid as per terms, and is refundable per procurement policy after evaluation or contract award, subject to bid invalidation conditions.

Are there purchase preferences for MSE bidders in this tender?

Yes. MSE eligibility provides preference under the Public Procurement Policy; the bidder must be the manufacturer or primary service provider for the offered CAMC. If L-1 price is higher, MSEs can match within defined margins as per policy.

What are the delivery/maintenance response expectations for NEFR CAMC?

The contract requires on-site maintenance within standard railway SLA spans, with priority 24/7 toll-free support arrangement and documentation of service visits, payroll, and statutory compliance for deployed staff. Quantity/duration flex up to 50% is allowed at issue and post-award.

What qualifications confirm eligibility for NEFR laundry CAMC service?

Qualifying bidders must show local West Bengal presence, demonstrate prior CAMC experience on mechanized laundry equipment, provide financial stability proof, and supply necessary OEM approvals or service-partner certificates; not under liquidation; maintain dedicated service support.

Where can I find the tender opportunities for railway CAMC contracts?

Tender opportunities for NEFR and other Indian Railways CAMC contracts are posted on official government portals. Ensure you monitor the relevant state and central procurement notices, verify EMD, eligibility, and service capability requirements before submitting the bid.