Government Tender Published for Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup in DEHRADUN, UTTARAKHAND

The eligibility requirements for this tender include having a registered business entity capable of delivering the necessary call center services. Bidders must comply with all relevant government regulations and must demonstrate previous experience in managing similar services. Providing valid proof of registration and capability to fulfill technical specifications is essential for participation.

What technical specifications must be met for the GEM/2025/B/6207698 tender?

Bidders are required to meet comprehensive technical specifications that include the provision of a complete onsite call center setup. This should encompass both hardware and software solutions that ensure seamless operations. Furthermore, the infrastructure must adhere to industry standards, particularly concerning data security, quality management, and customer support capabilities.

What is the procedure for submitting documents for the GEM/2025/B/6207698 tender?

The document submission process requires bidders to provide all necessary documentation electronically through the designated portal. This includes eligibility proof, technical and financial proposals, and any additional supporting materials necessary for validation. It is crucial to ensure that all documents are submitted in the specified formats to avoid disqualification.

How is the pricing evaluated in the GEM/2025/B/6207698 tender?

Price evaluation considers both the competitive nature of bids and the overall value provided. Bidders must present a clear breakdown of costs associated with the call center services, inclusive of any additional charges for maintenance or support. The evaluation will prioritize not only the lowest cost but also the capacity to deliver quality services effectively.

What benefits do MSEs and startups receive from the GEM/2025/B/6207698 tender?

The tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs) and startups, designed to encourage participation. These entities may benefit from preferential evaluation criteria that could enhance their bidding prospects. This initiative aligns with the government's broader objective of fostering entrepreneurship and supporting local businesses within the framework of 'Make in India' policies and local procurement rules.