Government Tender Published for Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup in DEHRADUN, UTTARAKHAND
Bid Publish Date
08-May-2025, 3:52 pm
Bid End Date
19-May-2025, 4:00 pm
EMD
₹40,000
Location
Progress
Directorate Of Employment announces a tender for Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup in DEHRADUN, UTTARAKHAND. Quantity: 2. Submission Deadline: 19-05-2025 16: 00: 00. Last date to apply is approaching fast!
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | ALOBHA TECHNOLOGIES PRIVATE LIMITED Under PMA | 09-05-2025 11:09:18 | |
| 2 | ARIA TELECOM SOLUTIONS PRIVATE LIMITED Under PMA | 19-05-2025 11:11:25 | |
| 3 | ELYSIUM TECHNOLOGY AND SERVICES PRIVATE LIMITED Under PMA | 19-05-2025 12:13:06 | |
| 4 | ILEADS AUXILIARY SERVICES PRIVATE LIMITED Under PMA | 09-05-2025 11:19:31 | |
| 5 | MULTIVISION WIZARDS PRIVATE LIMITED Under PMA | 19-05-2025 14:35:53 | |
| 6 | S M GROUP Under PMA | 19-05-2025 10:24:09 |
Tender Data
Bid Details
Quantity
2
Bid Type
Two Packet Bid
Bid Validity
45 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Requirements
Min. Avg. Annual Turnover
13
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup
Authority Records
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Documents 2
GeM-Bidding-7814510.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
Experience Criteria
Bidder Turnover
Certificate (Requested in ATC)
Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
Key insights about UTTARAKHAND tender market
What are the eligibility requirements for the GEM/2025/B/6207698 tender?
The eligibility requirements for this tender include having a registered business entity capable of delivering the necessary call center services. Bidders must comply with all relevant government regulations and must demonstrate previous experience in managing similar services. Providing valid proof of registration and capability to fulfill technical specifications is essential for participation.
What technical specifications must be met for the GEM/2025/B/6207698 tender?
Bidders are required to meet comprehensive technical specifications that include the provision of a complete onsite call center setup. This should encompass both hardware and software solutions that ensure seamless operations. Furthermore, the infrastructure must adhere to industry standards, particularly concerning data security, quality management, and customer support capabilities.
What is the procedure for submitting documents for the GEM/2025/B/6207698 tender?
The document submission process requires bidders to provide all necessary documentation electronically through the designated portal. This includes eligibility proof, technical and financial proposals, and any additional supporting materials necessary for validation. It is crucial to ensure that all documents are submitted in the specified formats to avoid disqualification.
How is the pricing evaluated in the GEM/2025/B/6207698 tender?
Price evaluation considers both the competitive nature of bids and the overall value provided. Bidders must present a clear breakdown of costs associated with the call center services, inclusive of any additional charges for maintenance or support. The evaluation will prioritize not only the lowest cost but also the capacity to deliver quality services effectively.
What benefits do MSEs and startups receive from the GEM/2025/B/6207698 tender?
The tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs) and startups, designed to encourage participation. These entities may benefit from preferential evaluation criteria that could enhance their bidding prospects. This initiative aligns with the government's broader objective of fostering entrepreneurship and supporting local businesses within the framework of 'Make in India' policies and local procurement rules.