Contract Bidding Open For Custom Bid for Services - Call Centre Services in relation to selling end to end holiday packages f in CHENNAI, TAMIL NADU
Bid Publish Date
23-Jan-2025, 6:21 pm
Bid End Date
06-Feb-2025, 7:00 pm
EMD
₹30,000
Location
Progress
A tender has been published for Balmer Lawrie And Company Limited Custom Bid for Services - Call Centre Services in relation to selling end to end holiday packages for International Travel related Services in CHENNAI, TAMIL NADU. Quantity: 1 by. Submission Deadline: 06-02-2025 19: 00: 00. Check eligibility and apply.
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | ANUPAM ENTERPRISES Under PMA | 06-02-2025 18:40:28 | |
| 2 | EUREKA OUTSOURCING SOLUTIONS PRIVATE LIMITED Under PMA | 05-02-2025 18:29:48 | |
| 3 | INSIGHT CUSTOMER CALL SOLUTIONS LIMITED Under PMA | 06-02-2025 17:18:22 | |
| 4 | MILDAIN SOLUTIONS LLP Under PMA | 06-02-2025 18:13:55 | |
| 5 | OBOX HR SOLUTIONS PRIVATE LIMITED Under PMA | 05-02-2025 17:16:49 |
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | INSIGHT CUSTOMER CALL SOLUTIONS LIMITED Under PMA | Item Categories : Custom Bid for Services - Call Centre Services in relation to selling end to end holiday packages f | |
| Disqualified | OBOX HR SOLUTIONS PRIVATE LIMITED Under PMA | Item Categories : Custom Bid for Services - Call Centre Services in relation to selling end to end holiday packages f |
Contract / Result Documents 1
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Tender Data
Bid Details
Quantity
1
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Custom Bid for Services - Call Centre Services in relation to selling end to end holiday packages for International Travel related Services
Authority Records
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Documents 13
GeM-Bidding-7415739.pdf
Main Document
Scope of Work:1737632832.pdf
Referenced Document
Payment Terms:1737632857.pdf
Referenced Document
GEM Availability Report ( GAR):1737632864.pdf
Referenced Document
Instruction To Bidder:1737632959.pdf
Referenced Document
Pre Qualification Criteria ( PQC ) etc if any required:1737632968.pdf
Referenced Document
Project Experience and Qualifying Criteria Requirement:1737632995.pdf
Referenced Document
Educational Qualification including Profile of SME/Consultants /Professional Resources /Technical Resources if they are part of Project .:1737633304.pdf
Referenced Document
Any other Documents As per Specific Requirement of Buyer -1:1737633321.pdf
Referenced Document
Any other Documents As per Specific Requirement of Buyer -2:1737633335.pdf
Referenced Document
Quantifiable Specification / Standards of The Service/ BOQ:1737634680.pdf
Referenced Document
Undertaking of Competent Authority is mandatory to create Custom Bid for Services. Please download standard format document and upload:1737634688.pdf
Referenced Document
attached categories, trials are allowed as per approved procurement policy of the buyer nodal Ministries)
Referenced Document
Required Documents
Experience Criteria
Bidder Turnover
Certificate (Requested in ATC)
OEM Authorization Certificate
Additional Doc 1 (Requested in ATC)
Additional Doc 2 (Requested in ATC)
Additional Doc 3 (Requested in ATC)
Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
Key insights about TAMIL NADU tender market
What are the eligibility requirements for GEM/2025/B/5854991?
The eligibility requirements include being a registered entity with relevant certifications, demonstrating proven experience in providing call centre services especially for travel-related services, and meeting specified financial turnover conditions. Bidders must submit crucial documents per the tender instruction to ensure compliance and eligibility for evaluation.
What kind of certificates are required for this tender?
Bidders must provide various certificates, including an OEM Authorization Certificate, and any additional documents requested in the Bidder’s Technical Criteria (ATC). Certificates that establish the bidder’s experience and financial stability are also necessary to qualify for tender evaluation.
How does one register for participating in this bid?
The registration process requires interested bidders to upload necessary documents on the designated e-tendering platform, ensuring they comply with all eligibility criteria specified in the tender documents. Detailed instructions are provided within the Instructions to Bidder document linked in the tender information.
What formats are accepted for document submissions?
The accepted document formats for submission are typically PDF files, but it’s crucial to refer to the specific guidelines provided in the Instruction to Bidder document for any additional format requirements or restrictions regarding submissions.
What are the payment terms outlined in the tender?
The payment terms include conditions that require submission of an EMD and compliance with the stipulated financial guidelines outlined in the linked document regarding payment procedures. Successful bidders will find further details about payment processing and terms within the relevant referenced documentation.
How will performance and compliance be evaluated for this contract?
The evaluation and selection process is primarily based on adherence to technical specifications and performance criteria set out in the Scope of Work. It is critical that bidders submit complete proposals that comply with all requirements as failure to meet any critical specifications may lead to disqualification during the assessment phase.