Workshop Projects Organization Railways Maintenance Services Tender Patna Bihar 2026: Desktops & Peripherals AMS with 50% Quantity Flexibility

Bidders must register with the central procurement portal, submit GST and PAN, provide past experience proof (contracts or client certificates), EMD in DD/FD/online format, and evidence of a local Bihar service office. The bid requires dedicated service lines and an escalation matrix. Ensure compliance with all terms and upload OEM authorizations if required.

Required documents include GST certificate, PAN, experience proofs (contracts or execution certificates), EMD proof (DD/FD/online), technical bid documents, OEM authorizations, and address proof for the Bihar service office. All documents must be uploaded and the hardcopy delivered within 5 days of bid end date.

EMD can be submitted as a Demand Draft in favor of Financial Advisor and Chief Accounts Officer, Patna, or as a Fixed Deposit Receipt or online payment. A scanned copy must be uploaded with the bid, and the hard copy must reach the buyer within 5 days after bid end date.

The buyer may increase or decrease contract quantity or duration up to 50% at contract issue. After issuance, changes remain capped at 50% total. Bidders must accept revised quantities or durations as part of the contract terms.

The scope covers maintenance for Desktops, Laptops, All-In-One PCs, UPS (Offline 600-650 VA; Online 2 KVA), and printers from several brands (Canon, HP, Samsung, Epson, Brother, Lexmark). Service levels require dedicated support and escalation procedures.

No fixed delivery schedule is specified; however, the vendor must ensure local Bihar service presence and provide continuous service availability with a dedicated support line and escalation matrix. Compliance with service levels and timely responses are expected.

Acceptable proofs include contract copies with invoices, self-certification of execution, client execution certificates, or third-party inspection notes. The documents should demonstrate successful service or supply of similar IT hardware under a contract value.

While explicit standards are not listed, requirements emphasize OEM authorizations, service capability in Bihar, and documented past performance. Ensure alignment with general IT AMS norms and any OEM-specific maintenance certifications if requested in the bid.