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Open Tender for Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite with setup in NEW DELHI, DELHI

Bid Publish Date

06-Oct-2026, 5:03 pm

Bid End Date

27-Oct-2026, 5:00 pm

EMD

₹20,00,000

Value

₹10,00,00,000

Progress

Issue06-Oct-2026, 5:03 pm
Corrigendum07-Oct-2026
AwardPending

A tender has been published for National Testing Agency Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite with setup in NEW DELHI, DELHI. Quantity: 50 by. Submission Deadline: 27-10-2026 17: 00: 00. Check eligibility and apply.

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Tender Data

Bid Details

Quantity

50

Bid Type

Two Packet Bid

Bid Validity

180 (Days)

Bid Type

Service

Evaluation

Total value wise evaluation

Tech Clarification Time

2 Days

Preference & Exemptions

EMD Required

Yes

MII Compliance

Yes

MSE Exemption/Relaxation

No

Startup Exemption/Relaxation

No

Bid Splitting Applied

No

Requirements

Min. Avg. Annual Turnover

2000

Experience Required

3 Year (s)

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite with setup

Advisory Bank

State Bank of India

ePBG Percentage

5%

ePBG Duration (Months)

27

Pre-Bid & Qualification

Pre-Bid Date

07-10-2026 16:00:00

Pre-Bid Venue

National Testing Agency, Fifth floor, Government of India Press Minto Road, New Delhi-110001

Delivery Details

Delivery Locations

1

Delivery Cities

South

Delivery Pincodes

110020

Delivery Locations

ConsigneeAddressCityStatePincodeQuantityDelivery DaysAdditional Requirement
RAJESH KUMAR YADAV110020,National Testing Agency, First Floor, NSIC-MDBP Building, Okhla Industrial Estate, Phase IIISouthDelhi11002050-Number of Months : 24 Number of Shift per day : 2 Number of Working days in Month : 30

Authority Records

MINISTRY OF EDUCATIONHIGHER EDUCATION DEPARTMENT

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Documents 17

GeM-Bidding-9992528.pdf

Main Document

Other Documents

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Other Documents

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Other Documents

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Other Documents

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GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

Authority & Contact

Office Name

Delhi

Grievance Contact

[email protected]

Corrigendum Updates

1 Update
#1

Update

07-Oct-2026

Categories 2

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Required Documents

1

Experience Criteria

2

Bidder Turnover

3

Certificate (Requested in ATC)

4

Additional Doc 1 (Requested in ATC)

5

Additional Doc 2 (Requested in ATC)

6

Additional Doc 3 (Requested in ATC)

7

Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria

8

the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer