Rail Wheel Factory Yelahanka Toner Cartridges & Printer Consumables Tender Bangalore Karnataka 2026
Progress
Tender Overview
Rail Wheel Factory Yelahanka, part of Indian Railways, seeks procurement of toner cartridges and printer consumables for PAC (Q2) at BANGALORE, KARNATAKA. The scope covers Only supply of Goods with no BOQ items published. While the estimated value and EMD are not disclosed, the tender emphasizes on-site warranty not required; carry-in warranty and requires OEM warranty certificates at delivery. A key differentiator is the mandate for a Functional Service Centre in the State of each consignee location or establishment within 30 days of award, plus a dedicated toll-free service line and a defined escalation matrix. A 1-year warranty from final acceptance or after installation completes the after-sales commitment, with a nationwide installation, commissioning, training, troubleshooting, and maintenance capability in INDIA. Unique aspects include establishment of service infrastructure and post-sale support aligned with Indian Railways’ procurement expectations.
Technical Specifications & Requirements
- Scope: Supply of toner cartridges and printer consumables for PAC (Q2) only (goods).
- Warranty: 1 year from final acceptance or after commissioning; OEM warranty certificates required at delivery.
- Service network: Functional service centre in the state of each consignee location; on/off-site support expectations with a dedicated toll-free number and an escalation matrix.
- Installation/Training: Installation, commissioning, training, and troubleshooting capability to be demonstrated; service group must be well established in INDIA.
- Documentation: OEM authorizations and service center proof to be uploaded with bid; minimum post-sale support standards to be met.
- Location: Tender scope anchored at Bangalore, Karnataka.
Terms, Conditions & Eligibility
- Scope of supply: Goods only; no service work beyond after-sales support.
- Warranty period: 1 year from acceptance/installation date.
- Service centers: Must establish or prove functional centers in-state; evidence required for bid submission.
- Support: Dedicated toll-free service line and escalation matrix required.
- Documentation at delivery: OEM warranty certificates; installation and commissioning records; maintenance service group details.
Key Specifications
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- Product category: Toner cartridges and printer consumables for PAC (Q2) category
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- Quantity/scale: Not disclosed in BOQ; bid should cover standard commercial volumes for printer consumables
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- Standards: Not specified; bid must ensure compatibility with common office printers used in Railways
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- Warranty: 1 year warranty from final acceptance or post-installation testing date
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- Service: Functional service centre in the state of each consignee location; toll-free support; escalation matrix
-
- Delivery/install: Installation/comissioning/training capability to be demonstrated; post-sale maintenance in INDIA
Terms & Conditions
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Payment terms not disclosed; delivery timelines not specified
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EMD details are not provided in the data
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OEM warranty certificates must be submitted at the time of delivery
Important Clauses
Payment Terms
Not specified in available data; bid should confirm payment schedule tied to delivery and acceptance
Delivery Schedule
Not specified; bidders should seek clarity on delivery lead times and installation windows
Penalties/Liquidated Damages
Not specified; bidders should verify LD clauses within terms view for timely supply
Bidder Eligibility
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Functional service center in-state or capability to establish within 30 days of award
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Dedicated toll-free service line and escalation matrix available
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OEM authorization for printer consumables and warranty commitment in INDIA
Tender Data
Bid Details
Quantity
144
Bid Type
Two Packet Bid
Bid Validity
60 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Warranty Period
1 years
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Toner Cartridges / Ink Cartridges / Consumables for Printers (Q2) ( PAC Only )
Delivery Details
Max Delivery Days
15
Delivery Locations
1
Delivery Cities
Bengaluru Urban
Delivery Pincodes
560064
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Mahalakshmi M | 560064,OFFICE OF THE SR.EDPM, RAIL WHEEL FACTORY, YELAHANKA, BENGALURU | Bengaluru Urban | Karnataka | 560064 | 144 | 15 | - |
Authority Records
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Documents 4
GeM-Bidding-9983081.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates showing prior similar supply of toner cartridges or printer consumables
Financial statements or turnover evidence
Product OEM authorization/license
OEM warranty certificates and service center details
Technical bid/compliance certificates specific to printer consumables
Any additional state-wise service center proofs
Frequently Asked Questions
Key insights about KARNATAKA tender market
How to bid for toner cartridges tender in Bangalore Karnataka 2026?
Bidders must submit GST, PAN, experience certificates, financials, OEM authorization, and OEM warranty certificates. Ensure a functional service centre in Karnataka or agreement to establish one within 30 days of award. Include dedicated toll-free support and escalation matrix; warranty term is 1 year from acceptance or installation.
What documents are required for printer consumables tender in Railways?
Prepare GST certificate, PAN, financial statements, experience certificates for similar supply, OEM authorization, and OEM warranty certificates. Include service center proof in-state and details of post-sale support team, plus installation/commissioning capabilities as per the Terms.
What warranty is required for toner cartridges in this Railways tender?
A 1 year warranty is required from final acceptance or after installation testing. OEM warranty certificates must accompany delivery, and the seller must provide post-sale maintenance support across India, including installation, troubleshooting, and training.
What service support is mandated for the Karnataka tender?
Bidder must have a functional service centre in the state or establish one within 30 days of award. Provide a dedicated toll-free service line and an escalation matrix to ensure prompt support for printer consumables across consignees.
Are there any explicit delivery timelines for printer consumables?
Delivery timelines are not specified in the available data. Bidders should seek explicit lead times during bid clarifications and align installation schedules with Rail Wheel Factory Yelahanka requirements in Bangalore.
What standards or certifications are required for printer consumables?
The tender requires OEM authorization and warranty commitments; while specific standards are not listed, ensure compatibility with common printer models used by Indian Railways and provide IS/ISO-related compliance if requested by the procuring entity.