The Automotive Research Association Of India Automation Software Services Tender Pune Maharashtra 2025

Tender Overview

The Automotive Research Association Of India (ARAI) in Pune, Maharashtra, is seeking automation software services. The procurement focuses on software services and accompanying support rather than a hardware package, with no quoted start/end dates or estimated value available in the provided data. A key differentiator is the included contract quantity/duration flex up to 25 percent at contract issue and, post-issuance, up to 25 percent adjustments. Additional charges may be claimed via excess settlement, subject to declared applicability and required supporting documents. Service escalation, toll-free support, and a local service office requirement strengthen bidder commitments. The absence of BOQ items indicates a pure services engagement with mandatory documentation and compliance expectations.

Technical Specifications & Requirements

• Service & Support requirements include an Escalation Matrix with telephone numbers and a dedicated toll-free support line.
• An office of the Service Provider must be located in the state of the consignee (documentary evidence required).
• Bidder must upload undertakings rejecting liquidation or bankruptcy status and confirm non-obsolescence with at least 2 years of residual market life for offered software/services.
• The contract permits partial assignment or subcontracting only with prior buyer consent, while remaining jointly liable for performance.
• Compliance with bid-document-captured terms, ATC, and any corrigenda is mandatory; lack of certificates/documentation can lead to rejection.

Terms & Eligibility

• EMD details are not specified in the provided data; bidders must verify bid-document requirements.
• Financial standing: bidder should not be under liquidation, court receivership, or similar proceedings; an undertaking is required.
• No obsolescence: offered software/services must have at least 2 years residual market life and not be end-of-life per OEM before then.
• Assignment/sub-contracting possible only with buyer's prior written consent; bidder remains jointly and severally liable.
• Required documentation includes certificates, service certificates, and evidence of office location in Maharashtra; adherence to supplier escalation and support commitments is mandatory.