Indian Oil Corporation Limited Marketing Division West Delhi Security & Customer Service Desk Equipment Tender 2026
Bid Publish Date
17-Feb-2026, 5:13 pm
Bid End Date
09-Mar-2026, 2:00 pm
Value
₹39,11,141
Location
Latest Corrigendum Available
Progress
Quantity
7
Category
LRCs
Key Highlights
- • Explicit option clause permitting up to 25% quantity variation at contract placement and during currency
- • Mandatory 5-year warranty from final acceptance or post-installation testing; OEM warranty certificates required at delivery
- • Required BIS licence and type test certificates; additional approval certificates as per product specification
- • Scope clearly includes Supply, Installation, Testing and Commissioning of customer service desk equipment
- • Data Sheet alignment mandatory; bidders must upload a complete generic data sheet to match specifications
- • Nationwide after-sales coverage with documented service centers near consignee locations
- • ATC document uploaded by buyer; ensure compliance with any additional bidder obligations
- • No tender ID or dates mentioned in content; focus on IOCL Marketing Division, West Delhi
Categories
6
Tender Overview
The opportunity is with the Indian Oil Corporation Limited (Marketing Division) for the procurement of Supply, Installation, Testing and Commissioning of Customer Service Desk OIC/LRCs/TMs PC equipment at West Delhi, Delhi 110008. The estimated contract value is ₹3,911,141.00. The contract allows up to 25% quantity variation and a delivery period tied to original/extended terms. Successful bidder must provide OEM warranty certificates and ensure post‑sales support with a nationwide service network. A 5-year warranty is stipulated from final acceptance or post‑installation completion. A data sheet must accompany the bid, and BIS/type‑test certificates are required for compliance.
Key differentiators include the option clause on quantity, mandatory installation/training/maintenance services, and the need for Data Sheet alignment with product specifications to avoid rejection. The tender emphasizes complete scope: supply, installation, testing, and commissioning; OEM authorizations are essential, with service centers documented near consignee locations.
Technical Specifications & Requirements
- Scope: Supply, Installation, Testing and Commissioning of goods for client service desks (OICs, LRCs, PLC OIC, TMs PC).
- Documentation: Generic Data Sheet uploaded; data sheet must match product parameters.
- Certificates: BIS licence, type test certificate, and other prescribed approvals.
- Warranty & Service: 5-year warranty from acceptance; OEM warranty certificates due at delivery; established after‑sales service network in INDIA with local service centers near consignee destinations.
- Data/Compliance: Ensure products are data-sheet compliant to prevent bid rejection.
- ATC/Technical: Refer to uploaded ATC for any additional bidder obligations.
Terms, Conditions & Eligibility
- Option clause permits ±25% quantity variation during placement and currency of contract.
- Warranty: 5 years; OEM certificates required at delivery; service support with installation, commissioning and maintenance.
- Certificates: BIS licence and type test certificates must be uploaded.
- Scope includes: Supply, Installation, Testing and Commissioning; complete bid price must include all costs.
- Documentation: Upload Data Sheet; ensure no mismatch with technical parameters to avoid rejection.
Key Specifications
-
Scope: Supply, Installation, Testing and Commissioning of customer service desk equipment
-
Documentation: Upload Generic Data Sheet; ensure parameter alignment with product specs
-
Standards: BIS licence and type test certificate; additional approvals as per product requirements
-
Warranty: 5-year coverage from final acceptance; OEM warranty certificates required at delivery
-
Service: Established installation, commissioning, training and maintenance group with national coverage
-
Quality: Data sheet must be compliant with specified parameters to avoid bid rejection
Terms & Conditions
-
EMD: Required as per ATC; amount not disclosed in provided data
-
Delivery: 5-year warranty; delivery terms tied to original and extended periods under option clause
-
Payment terms: Not specified in data; implement as per standard IOCL terms in ATC
-
Documentation: Mandatory BIS/type test certs and OEM authorizations
-
Scope: Supply, Installation, Testing and Commissioning with data sheet compliance
-
Prototype/Brand: No explicit brand restriction; OEM/service network required
Important Clauses
Option Clause
Quantity may be increased/decreased up to 25% at contract placement and during currency; extended delivery period calculated as (increased quantity/original quantity) × original delivery period, minimum 30 days
Warranty & After-Sales
Warranty period of 5 years; OEM warranty certificates due at delivery; ensure service centers nationwide for installation, troubleshooting and maintenance
Certificates
Bidder must upload BIS licence, type test certificates and other prescribed approvals as per product specification
Bidder Eligibility
-
Experience in supplying and installing similar customer service desk equipment or IT-enabled service desks
-
Demonstrated capability for nationwide service support with local centers
-
Compliance with BIS/type test standards and ability to submit OEM authorizations
Documents 11
GeM-Bidding-8997559.pdf
Main Document
Other Documents
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Other Documents
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BOQ Document
BOQ
BOQ Document
BOQ
Other Documents
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Other Documents
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Other Documents
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Other Documents
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Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Bill of Quantities (BOQ)
5 Items
| Item # | Title | Description | Quantity | Unit | Consignee | Delivery (Days) |
|---|---|---|---|---|---|---|
| 1 | LRCs | Servers | 1 | lot | shishir_im | 90 |
| 2 | OICs | Fixed Computer Workstations | 3 | ea | shishir_im | 90 |
| 3 | PLC OIC | Engineering workstation | 1 | ea | shishir_im | 90 |
| 4 | Customer service desk OIC | TTES | 1 | ea | shishir_im | 90 |
| 5 | TMs PC | All in one PC | 1 | ea | shishir_im | 90 |
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar supply installations
Financial statements (latest audited) and solvency proof
EMD document or alternative as specified in ATC
Technical bid documents and compliance statements
OEM authorization / dealer certificate
BIS licence and type test certificates
Data Sheet for offered products
Service centre details near consignee destinations
Corrigendum Updates
1 Update Update
Extended Deadline
09-Mar-2026, 2:00 pm
Opening Date
09-Mar-2026, 2:30 pm
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for IOCL Marketing Division tender in West Delhi 2026 with BIS compliance?
To bid, submit the GST and PAN documents, provide OEM authorization, and upload the BIS licence and type test certificates along with a complete data sheet. Include the option clause acceptance and a clear installation/commissioning plan within the bid. Ensure 5-year warranty coverage is confirmed.
What documents are required for IOCL customer service desk equipment tender in Delhi?
Required documents include **GST certificate, PAN card, experience certificates, latest financial statements, EMD document, technical bid, OEM authorization, BIS/type test certificates, and the product data sheet. Upload service-center details nationwide for post-sales support.
What are the warranty terms for IOCL West Delhi tender for service desk equipment?
The contract requires a 5-year warranty from final acceptance or post-installation testing. OEM warranty certificates must be provided at delivery, and the seller must ensure swift rectification of breakdowns during the warranty period with established service networks.
What is the scope of supply for the IOCL West Delhi tender 2026?
Scope includes Supply, Installation, Testing and Commissioning of customer service desk equipment. The bid price must cover all costs, and the Data Sheet must align with specifications to prevent rejection during evaluation.
How does the 25% option clause affect delivery for IOCL procurement in Delhi?
The Purchaser may adjust quantities by up to 25%; delivery time extends per (increased/original) × original delivery period, with a minimum of 30 days. The clause applies during both initial and extended contract periods.
What standards and certificates are mandatory for IOCL IOCL tender in West Delhi?
Mandatory documents include BIS licence, type test certificates, and any other approvals listed in the product specification. Ensure OEM authorization and a compliant data sheet to meet bid requirements.
Where should IOCL service centers be located for post-sales support in this tender?
Bidders must provide details of service centers located near consignee destinations across INDIA to ensure timely installation, training, troubleshooting and maintenance under the warranty period.
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Documents 11
GeM-Bidding-8997559.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
BOQ Document
BOQ
BOQ Document
BOQ
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS