North Western Railway High-End Computing Equipment Tender Nagaur Rajasthan 2026: All-in-One PC & Tablet Requirements with 3-Year OEM Warranty

Tender Overview

The North Western Railway (Railways, Indian Railways) in Nagaur, Rajasthan invites bids for a category covering All-in-One PC (V2) Q2, High End Laptop – Notebook (Q2), and Tablet Computer (V2) (Q2). Estimated contract value is ₹1,075,035.00 with an EMD of ₹21,000. Scope specifies supply of goods only, with delivery terms governed by an option clause enabling up to 25% quantity variation at contracted rates. Warranty is 3 years from final acceptance/installation. Bidders must provide OEM authorization, BIS/type test certificates, and dedicated service support contact details. The procurement emphasizes non-obsolescence with a minimum four-year market life requirement and ensures GST handling as per supplier discretion. Location and delivery are targeted to Nagaur, Rajasthan, with emphasis on equipment meeting factory preloaded operating systems and certification. Unique aspects include a structured escalation matrix for service support and mandatory certificates upload as per ATC/Corrigendum. This tender targets government procurement of end-user computing devices suitable for rail operations, with explicit emphasis on maintainability, warranty, and supplier readiness for after-sales service.

Technical Specifications & Requirements

• Product categories: All-in-One PC (V2) Q2, High End Laptop - Notebook (Q2), Tablet Computer (V2) (Q2)
• Core required attributes: Processor details, RAM type and size, storage type and capacity, display size, panel technology, ports, keyboard and mouse connectivity, and webcam specs
• Operating System: Factory preloaded with certification; OS must be compatible with rail usage
• RAM/Storage: RAM size and type; total internal storage capacity; micro SD card support and upgrade paths via micro SD
• Display & Graphics: Diagonal display size in inches/cm, minimum display resolution, maximum brightness; graphics type
• Connectivity & I/O: USB ports, audio in/out, keyboard/mouse connectivity, front/rear camera specs
• Power/Battery: Battery capacity minimum (mAh); power requirements
• Warranty & Compliance: OEM warranty of 3 years; BIS/type test certificates; OEM authorization; service support toll-free number and escalation matrix
• Delivery & Qualification: 4-year residual market life requirement; delivery terms aligned with option clause; attendance of service commitments and documentation against terms
• Miscellaneous: Series of mandatory certificates and documentation to be uploaded with bid

Terms, Conditions & Eligibility

• EMD: ₹21,000 (payment terms as per tender; GST handling at bidder’s discretion)
• Delivery terms: Quantity can be increased up to 25% during contract; delivery timeline based on last delivery order date
• Warranty: 3 years from final acceptance/installation; OEM warranty applies
• Certificates: Must upload BIS licence, type test, and OEM authorization; non-submission leads to rejection
• Service support: Dedicated toll-free number and escalation matrix required
• Eligibility: Not obsolete in market for at least 4 years residual market life; suppliers must meet turnover/experience criteria as per policy
• Scope: Bid price includes all cost components; scope limited to supply of goods
• GST: GST applicable per actual or quoted rate, whichever is lower