SEO-Optimized FAQs

Q1: How to participate in the Indian Railways ambulance service tender in Kolkata?
To participate, bidders must register on the GeM platform, fulfill the eligibility criteria including experience, turnover, and vehicle certification requirements, and submit the bid along with all supporting documents like experience certificates, financial statements, vehicle permits, and security deposits. Ensure you meet the technical specifications (AC equipped Tata Winger Ambulance 3200) and logistical prerequisites. For efficient registration assistance, visit https://tenderai.in/services/gem-profile-registration. Completing the process on time and submitting accurate documents is crucial to avoid disqualification.

Q2: What eligibility criteria are required for supplying ambulance services to the Indian Railways?
Qualified bidders should have at least 3 years of proven experience in similar ambulance or patient transport services for government entities, with an average annual turnover of approximately ₹74 Lakhs over the last three years. They must possess valid vehicle registration, permits, and certifications aligned with Indian transportation standards. MSMEs and startups eligible for purchase preferences need to upload verified documents via their GeM profile, and meeting these parameters enhances bid success chances.

Q3: What documents are required to bid for the Indian Railways ambulance tender?
Mandatory documents include experience certificates from similar services, audited financial statements for the last three years, vehicle registration and permits, bid security proof (Demand Draft, FDR, or Bank Guarantee), GST registration, PAN Card, vehicle insurance, and Power of Attorney if applicable. MSMEs and startups should submit certification proof for purchase preference eligibility. Missing critical documents will lead to disqualification.

Q4: How will the bid evaluation process work for this ambulance service tender?
The evaluation will consider the total bid value, technical compliance, past experience, and financial stability. The bid with the lowest evaluated total value, aligned with technical specifications such as vehicle model and service support, will be prioritized. The process emphasizes comprehensive technical documentation, proper bid security, and compliance with Indian regulations.

Q5: What are the technical specifications for the ambulance vehicles required?
Ambulances must be Tata Winger Ambulance 3200 models, manufactured in 2022-2024, with AC, capable of traveling up to 25,000 KM annually, and equipped with a single stretcher. Vehicles should support continuous operation for 36 months across all days, including holidays. Proper maintenance, permits, and certifications are essential.

Q6: What are the benefits available for MSME or Startup bidders in this tender?
MSMEs and startups can avail purchase preference, with the possibility of getting the entire order if their bid is within 15% of the lowest bid (L1). They must upload authentic certification documents via GeM to unlock these benefits. Additionally, such bidders might receive some exemption from experience or turnover requirements based on government policies. For assistance, visit https://tenderai.in/services/gem-profile-registration.

Q7: How do I ensure my vehicle complies with all necessary standards for this ambulance tender?
Vehicle compliance involves valid registration, insurance, pollution certificates, and adherence to Indian medical transport standards. The vehicle must be a Tata Winger Ambulance 3200 model (2022-2024), equipped with AC, and capable of traveling up to 25,000 KM annually. Regular servicing, maintenance logs, and certification documentation are essential to demonstrate compliance during evaluation.

Q8: What steps should I take to prepare my bid for the Indian Railways monthly ambulance service?
First, register your company and upload all required documents on GeM, including experience proof, financial data, vehicle certifications, and bid security proof. Then, carefully review technical specifications, prepare a competitive price bid considering evaluation criteria, and submit before the deadline (26-07-2025). Ensure you have a dedicated support team for post-auction obligations and compliance.

Q9: What are the logistical considerations for delivering ambulance services in Kolkata?
Ensure the ambulance fleet is available at B R Singh Hospital, Sealdah, with all vehicles maintained and certified. Support includes daily service operation, continuous vehicle availability, and effective communication channels. The service provider should establish a local support office, supply consumables as needed, and plan for vehicle servicing or replacements within the contract duration.

Q10: How does the government ensure quality and support during the ambulance service contract?
The tender mandates continuous availability, adherence to vehicle standards, and 24/7 support through dedicated helplines. Regular audits, reporting, and performance queries are part of the compliance process. Vehicle certifications, timely maintenance, and proper training support will ensure quality service delivery, with penalties or disqualification risks for non-compliance.