Finance Establishment B Department Software Support Services Tender Kamrup Assam 2026 ISO/World Bank Terms

Tender Overview

The opportunity is issued by the Finance Establishment B Department, under the Finance Department Assam, for Software Support Services including operating system, database, document management, application software, proactive services, implementation, maintenance and proactive monitoring. Project location is Kamrup, Assam 781001, with an EMD of ₹650,000. The contract accommodates a flexible quantity/duration clause up to 25% at issue and post-issuance, binding bidders to revised scope. The tender enforces a Malicious Code Certificate confirming absence of embedded malware and notes potential breach consequences. A dedicated toll-free service line and escalation matrix are required. World Bank terms may apply where funded. This is a multi-faceted software support procurement with emphasis on service continuity and security compliance.

Technical Specifications & Requirements

• Product/service scope: Software support across OS, DBMS, document management, application software, proactive monitoring, implementation, maintenance and proactive services.
• EMD: ₹650000.
• Contract flexibility: Quantity/duration adjustments up to 25%; post-issuance adjustments capped at 25%.
• Malicious Code Certificate: Required to confirm no embedded malicious code and to uphold IPR/privacy protection; breach consequences stated.
• Service support: Dedicated toll-free telephone line; escalation matrix with contact numbers.
• Payment/HR compliance: Service provider salaries/deployments to be paid first and documented with PF/ESIC; documented with bank statements.
• Subcontracting/assignment: No assignment/sub-contracting without prior written consent; joint liability remains with the seller.
• World Bank terms: Applicable if funded; follow World Bank special terms.

Terms, Conditions & Eligibility

• EMD requirement: ₹650,000; payment and submission details per Terms & Conditions.
• Financial standing: Bidder must avoid liquidation/bankruptcy; an undertaking must be uploaded with bid.
• Malicious code and compliance: Certificate compliance is mandatory; non-compliance risks contract breach.
• Service support setup: Dedicated toll-free line and escalation matrix must be provided by bidder/OEM.
• Salary/wage obligation: Contract staff wages paid by provider upfront with supporting statutory documents.
• Assignment/Sub-contracting: Prohibited without buyer consent; joint and several liability retained.
• World Bank: If applicable, adhere to World Bank terms and conditions.