Annual Maintenance Service - Photocopier Machine - Photocopier Machines(Monochrome , Laser , Compo
Mahatma Gandhi National Rural Employment Guarantee Act (mgnrega)
NEW DELHI, DELHI
Posted:
13 July 2025
Closed:
23 July 2025
GEM
GEM
Directorate Of Enforcement Photocopier AMC Tender New Delhi 2026 Toshiba OEM Authorized Service Provider
Progress
Issue05-Jun-2026, 7:55 pm
AwardPending
Quantity
31
Bid Type
Two Packet Bid
Categories
3
Tender Overview
The Directorate Of Enforcement, Department Of Revenue, invites expressions of interest for Annual Maintenance Service (AMS) of Photocopier Machines, including Monochrome, Laser, Composite Cartridge, and Mid-range Toshiba models. Estimated value is ₹5,000,000 with no explicit EMD disclosed. Location: New Delhi, Delhi 110001. Procurement focuses on securing an OEM Authorized Service Provider with Toshiba brand alignment, ensuring reliable maintenance, parts supply, and timely response. Unique aspects include a flexible 50% quantity/duration adjustment window and a requirement for dedicated local service presence, highlighting the tender’s emphasis on rapid, state-wide support and standardized service levels.
Technical Specifications & Requirements
- Product category: Annual Maintenance Service for Photocopier Machines (Monochrome, Laser, Composite Cartridge, Mid-range) with Toshiba OEM alignment.
- Service scope: preventive maintenance, on-site repair, parts supply, calibration, consumables management, and incident escalation.
- Standards/Compliance: not specified; bidders should demonstrate Toshiba OEM competency and coverage for the Delhi region.
- Delivery/Response: service availability within the regional office; escalation matrix with telephone contacts required.
- Key indicators: prompt response, uptime guarantees, and transparent pricing for parts and labour.
- Additional constraints: bidder must maintain a local office in the consignee state (Delhi) with documentary evidence.
Terms, Conditions & Eligibility
- Quantity/Duration Flexibility: up to 50% increase/decrease before contract issue and after issuance with client consent.
- Escalation: provide a formal Escalation Matrix with telephone numbers for service support.
- Support Channel: dedicated toll-free or number for service assistance.
- Local Presence: service provider must have a Delhi-based office; evidence to be submitted.
- Compliance: OEM authorization from Toshiba and proof of authorized service capability for Toshiba photocopiers.
Key Specifications
-
Product/service: Annual Maintenance Service for Photocopier Machines (Monochrome, Laser, Composite Cartridge, Mid-range)
-
Brand alignment: Toshiba OEM Authorized Service Provider
-
Estimated contract value: ₹5,000,000
-
Geographic requirement: service presence in Delhi (New Delhi), with documentary evidence
-
Support features: dedicated toll-free number, escalation matrix, on-site and remote support
-
Delivery/response: timely service response and maintenance within scoped SLA
Terms & Conditions
-
50% quantity/duration adjustment allowed before and after contract issue
-
OEM Toshiba authorisation required with Delhi service office
-
Escalation matrix and toll-free hotline must be provided
-
Office of service provider must be located in the consignee state (Delhi)
-
EMD details not specified; verify applicable securities if any
Important Clauses
Payment Terms
Not specified in tender data; confirm terms during bid submission and ensure alignment with AMC typical milestones
Delivery Schedule
Response/repair timelines to be defined in contract; ensure SLA alignment with Toshiba maintenance standards
Penalties/Liquidated Damages
Not specified; bidders should seek explicit LD/penalties for service downtime in final contract
Bidder Eligibility
-
Toshiba OEM authorization demonstrating authorized service capability
-
Delhi-based service office or strong evidence of local presence
-
Experience in AMC of photocopier systems (monochrome, laser, mid-range)
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Photocopier Machine - Photocopier Machines(Monochrome , Laser , Composite Cartridge, Mid range); Toshiba; OEM Authorised Service Provider
Authority Records
MINISTRY OF FINANCEREVENUE DEPARTMENT
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Bid Preparation
GeM Registration
Document Filing
Free consultation · 24h response
Documents 2
GeM-Bidding-9360586.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Past Similar Tenders
(Historical Results)
5 found
Annual Maintenance Service - Photocopier Machine - Photocopier Machines (Monochrome , Laser , Comp
N/a
Posted:
21 November 2024
Closed:
12 December 2024
GEM
Inspector General Of Registration And Suprintendent Of Stamps Photocopier AMS Tender Gandhinagar Gujarat 2026
Inspector General Of Registration And Suprintendent Of Stamps
GANDHI NAGAR, GUJARAT
Posted:
16 January 2026
Closed:
31 January 2026
GEM
Annual Maintenance Service - Photocopier Machine - Photocopier Machines (Monochrome , Laser , Comp
Inspector General Of Registration And Suprintendent Of Stamps
Posted:
23 December 2024
Closed:
2 January 2025
GEM
Annual Maintenance Service - Photocopier Machine - Photocopier Machines (Monochrome , Laser , Comp
Indian Army
ALMORA, UTTARAKHAND
Posted:
19 July 2025
Closed:
28 July 2025
GEM
Tender Results
Loading results...
🤖 AI-Powered Bidder Prediction
Discover companies most likely to bid on this tender
Live AI
Historical Data
Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates for similar AMC of photocopier systems
4
Financial statements (last 2-3 years)
5
EMD/Security deposit documents (if applicable)
6
Technical bid documents demonstrating Toshiba OEM authorization
7
Proof of local Delhi office / service center
8
Escalation Matrix and toll-free service contact details
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for the photocopier AMC tender in New Delhi?
Bidders must submit GST, PAN, experience certificates, financials, and OEM Toshiba authorization along with proof of a Delhi service office. The tender requires an escalation matrix and toll-free support details, with potential 50% scope adjustment. Ensure compliance with regional service standards and Toshiba-certified maintenance capabilities.
What documents are required for the Toshiba service AMC in Delhi?
Required documents include GST certificate, PAN, last 3 years financial statements, experience certificates for photocopier AMC, OEM Toshiba authorization, proof of Delhi office, and a formal escalation matrix with contact numbers for service support.
What are the eligibility criteria for Toshiba AMC bid in Delhi 2026?
Eligibility includes Toshiba OEM authorization, a Delhi-based service office, and demonstrated experience in maintaining monochrome, laser, and mid-range Toshiba photocopiers. Submission of financial viability documents and prior AMC contracts is expected to strengthen eligibility.
What is the estimated contract value for the Delhi AMC tender?
The estimated value is ₹5,000,000, indicating a multi-year maintenance contract requiring timely parts, labour, and remote/on-site support across New Delhi locations with Toshiba-certified technicians.
What are the key service requirements for photocopier AMC in Delhi?
Key requirements include preventive maintenance, on-site repairs, parts supply, consumables management, and adherence to an agreed SLA. The service must include a dedicated toll-free number and a Delhi-based service office with documented evidence.
When can contract quantity or duration change under the tender terms?
Under the option clause, the buyer can increase or decrease the contract quantity or duration up to 50% before contract issuance, and up to 50% after issuance with the service provider’s consent.
What escalation and support arrangements are required for Delhi photocopier AMC?
Bidders must provide an Escalation Matrix with telephone numbers and a dedicated toll-free service line. A Delhi-based service office must be evidenced, ensuring rapid response for maintenance and repairs.
What are the key compliance points for OEM authorisation and local presence?
Provide Toshiba OEM authorization documents and evidence of a local Delhi office/service center. This ensures accessibility for technical support, on-site visits, and fast parts replacement within the consigned region.
Similar Tenders
5 found
Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Sep
N/a
📍 CENTRAL DELHI, DELHI
EMD: ₹74,600
Est: ₹37.3 L
⏰ Deadline: 3 weeks left
🛒 Type: Service
View
GEM
Urgent
Annual Maintenance Service - Photocopier Machine - Photocopier Machines (Monochrome , Laser , Comp
Nhpc Limited
📍 LUCKNOW, UTTAR PRADESH
Est: ₹35,900
⏰ Deadline: 3 days left
🛒 Type: Service
View
GEM
Annual Maintenance Service - Photocopier Machine - Photocopier Machines (Monochrome , Laser , Comp
Indian Space Research Organization
📍 THIRUVANANTHAPURAM, KERALA
Est: ₹2.5 L
⏰ Deadline: 2 weeks left
🛒 Type: Service
View
GEM
Urgent
Annual Maintenance Service - Photocopier Machine - Photocopier Machines (Monochrome , Laser , Comp
Bhakra Beas Management Board
📍 PANIPAT, HARYANA
⏰ Deadline: 2 days left
🛒 Type: Service
View
GEM
Urgent
Annual Maintenance Service - Photocopier Machine - Photocopier Machines (Monochrome , Laser , Comp
Indian Army
📍 PUNE, MAHARASHTRA
Est: ₹1.6 L
⏰ Deadline: 7 days left
🛒 Type: Service
View
GEM
Explore More Opportunities
Quick Access
Unlock Tender Documents
Sign up now to access all documents
Performance Analytics
7-metric analysis with year-wise breakdown
Competitor Intelligence
Multi-dimensional analysis across 6 parameters
Market Penetration
By department, ministry, geography & category
Historical Analysis
Complete tender history with results
Documents 2
GeM-Bidding-9360586.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS