Andaman & Nicobar Shipping & Ports Department Photocopier Maintenance Tender 2026 - ISI/MFD Service Standards & GST 2026

Tender Overview

• The Andaman & Nicobar Shipping & Ports Department invites bids for Annual Maintenance Service of Photocopier Machines, covering Colour, Laser, and Monochrome devices (including separate drums and toners) and Xerox equipment. Estimated contract value is ₹405,450 with scope for service of mid-range units. Bidders must demonstrate local presence or an office in the consignee state and provide establishment registration or GST registration as proof. The ATC clauses demand readiness for a ±25% adjustment in quantity or duration at contract issuance or thereafter. This procurement targets reliable, locally compliant service providers able to ensure uptime and timely maintenance.
• Key differentiators include mandatory local service capability and strict documentation for establishment or GST registration; the contract allows quantity/duration adjustments up to 25%, impacting pricing and scheduling. The absence of BOQ items suggests a broad maintenance scope rather than itemized components, requiring bidders to outline Service & Support capabilities clearly.
• The tender emphasizes post-award service coverage, with a focus on compliance with Labour Department/GST establishment proof and a state-wise service footprint, reinforcing the need for geographically aligned vendors. Bidders should prepare to meet service standards, response times, and preventive maintenance norms that support continuous document workflows.

Technical Specifications & Requirements

• No technical specifications provided in the published data; bidders should rely on standard photocopier AMS practices and the BOQ-less scope to propose a comprehensive maintenance plan.
• Typical AMS expectations may include routine calibration, toner/drum replacement, parts availability, and on-site service for: colour and monochrome units, laser printers, and Xerox equipment. Emphasize prompt call-out response, remote diagnostic support, and adherence to service SLAs.
• Suggested compliance cues for bidders: demonstrate capability to service mid-range devices, maintain spares inventory, and provide escalation paths for critical faults. Ensure alignment with local GST/ Labour registration proof if requested by the purchaser.

Terms, Conditions & Eligibility

• EMD not specified in the data; bidders must verify whether a refundable deposit or performance security is required.
• Availability of service provider office must be in the consignee state; submit GST Registration Certificate or Labour Department establishment registration as proof.
• The ATC allows a maximum 25% adjustment in quantity or duration at contract issuance and subsequently, which bidders must accommodate in pricing and scheduling.
• Compliance expectations include documentary evidence of local presence, and readiness to furnish all mandatory documents as per tender terms.