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Police Department Kerala CCTV Camera Repair & Overhaul Service Tender Honeywell Kollam 2025

Bid Publish Date

14-Nov-2025, 8:42 pm

Bid End Date

04-Dec-2025, 9:00 pm

Value

₹4,39,019

Location

KOLLAM , KERALA
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Progress

Issue14-Nov-2025, 8:42 pm
Corrigendum29-Nov-2025
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Local service presence requirement: Office of the service provider in Kerala with documentary evidence
  • • 25% quantity or duration adjustment at contract issue and post-issuance
  • • Excess settlement option for additional charges, with mandatory documentation
  • • Dedicated toll-free service support line for responsive maintenance
  • • Honeywell CCTV camera repair and overhauling service (V2)
  • • No BOQ items listed; focus on service capability and SLAs
  • • Estimated contract value around ₹439,019

Categories 5

CITY SURVEILLANCE SURVEILLANCE EQUIPMENTS CAMERA CCTV SYSTEM VIDEO RECORDER

Tender Overview

The opportunity is issued by the Police Department, Kerala, specifically for the repair and overhauling service of CCTV cameras (V2) from HONEYWELL. Located in KOLLAM, Kerala 689695, the estimated contract value is ₹439,019 with bids expected to cover the full service lifecycle from fault diagnosis to overhaul. A key differentiator is the 25% flex in contract quantity or duration during issuance and a dedicated local service footprint. The tender emphasizes ongoing service support with a toll-free line and a local service office in the consignee state, ensuring prompt onsite or remote assistance. This procurement targets qualified providers capable of maintaining continuity of surveillance infrastructure for government premises.

Technical Specifications & Requirements

  • Product/Service: Repair and Overhauling Service for CCTV cameras (V2) specified as Honeywell models.
  • Scope: Onsite maintenance and overhaul services as per service invitation; no BOQ items listed.
  • Commercial terms: 25% quantity/duration adjustment allowed at contract issue and post-issuance; Excess settlement enabling additional charges with documented support.
  • Service infrastructure: Office of Service Provider must be located in the state of the consignee; dedicated toll-free service contact required.
  • Standards: Not explicitly specified; emphasis on consistent service delivery and documentation.

Terms, Conditions & Eligibility

  • EMD: Not specified in the data; bidders should verify exact amount in the tender documents.
  • Quantity/Duration: 25% discretionary adjustment at contract issue and thereafter; bidders must plan for flexible scope.
  • Local presence: Service provider office required in Kerala; documentary evidence to be submitted.
  • Support: Dedicated toll-free number for service support must be provided by the bidder or OEM.
  • Compliance: Contractors must adhere to buyer terms and ensure timely service delivery with adequate documentation.

Key Specifications

  • Product/service: Repair and Overhauling Service for CCTV cameras (V2) by Honeywell

  • Quantity/Value: Estimated contract value ₹439,019 (no detailed BOQ items)

  • Standards/Compliance: Not explicitly stated; emphasis on service capability and documentation

  • Delivery/Support: Local service office in Kerala; dedicated toll-free support

  • Experience: Demonstrated ability to perform CCTV repair/overhaul on Honeywell systems

Terms & Conditions

  • 25% adjustable contract quantity or duration at issue and post-issuance

  • Excess settlement option for additional charges with required documentation

  • Service provider must have a Kerala-based office; documentary proof required

  • Dedicated toll-free service line for post-sale support

Important Clauses

Payment Terms

Not explicitly provided; bidders should refer to the main contract for payment terms and any advance or milestone payments.

Delivery Schedule

Flexible scope up to 25% in quantity/duration; actual delivery timelines to be defined in the contract.

Penalties/Liquidated Damages

Not specified in data; follow standard government procurement LD provisions in the contract.

Bidder Eligibility

  • Evidence of ongoing presence in Kerala with a local service office

  • Experience in repairing/overhauling CCTV Honeywell systems

  • Compliance with standard corporate documentation (GST, PAN, financials)

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

Repair and Overhauling Service - Camera for CCTV System (V2); HONEYWELL; Yes; Buyer Premises

Authority Records

HOME DEPARTMENTPOLICE DEPARTMENT

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Documents 5

GeM-Bidding-8592381.pdf

Main Document

Other Documents

OTHER

Scope Of Work Document

SCOPE_OF_WORK

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Historical Data

Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar CCTV repair/overhaul projects

4

Financial statements or solvency proof

5

EMD submission proof (if required by tender documents)

6

Technical bid and method statement for CCTV service

7

OEM authorization or Honeywell service capability document

8

Proof of local Kerala office address for service provisioning

Corrigendum Updates

1 Update
#1

Update

29-Nov-2025

Extended Deadline

04-Dec-2025, 9:00 pm

Opening Date

04-Dec-2025, 9:30 pm

Frequently Asked Questions

Key insights about KERALA tender market

How to bid for CCTV repair tender in Kollam Kerala 2025

Bidders must submit GST, PAN, and experience certificates, plus financial statements. Provide an OEM authorization for Honeywell, and a method statement for CCTV repair/overhaul. Ensure a Kerala-based service office and dedicated toll-free support line are available. The tender allows 25% quantity/duration flexibility and includes an excess settlement option.

What documents are required for Kerala police CCTV service bid

Submit GST certificate, PAN card, company financials, experience certificates for similar CCTV repairs, OEM authorization for Honeywell, technical bid, and proof of a Kerala service office. Include EMD proof if required and documentary evidence of local presence with government contact details.

What are the technical requirements for Honeywell CCTV repair

The contract seeks repair/overhaul services for Honeywell CCTV cameras (V2). Exact model numbers are not listed; bidders must demonstrate capability to service Honeywell V2 systems, provide spare parts compatibility, and maintain CCTV performance to manufacturer standards under service-level agreements.

When is the delivery and support timeline for this tenders

Delivery timelines are defined in the contract, with the option to adjust quantity/duration up to 25% at issue and post-issuance. Ensure a dedicated toll-free support line and Kerala-based service office to meet timely maintenance and on-site response requirements.

What is the EMD amount for the Kerala CCTV tender

EMD details are not specified in the summary; bidders should verify the exact amount in the tender documents. Prepare funds or an acceptable submission as per government procurement norms and ensure validity for the bid period.

What standards or certifications are required for this tender

No explicit statutory standard is listed; bidders should provide ISO 9001 or equivalent quality assurances if available, along with OEM Honeywell authorization. Emphasize service capability, warranty support, and documented adherence to agreed SLAs.

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