Indian Army Printer Repair & Servicing Epson L3210 Tender 2026 - ISO/IS 550 Compliance & Turnover Criteria
Progress
Key Highlights
- • Turnover criteria: average annual turnover over last 3 years must be demonstrated with audited statements or CA certificate
- • Printer model specificity: Epson L3210 repair and servicing
- • Documentation: mandatory upload of certificates as per bid documents and ATC/Corrigendum
- • Service scope: diagnostics, parts replacement, preventive maintenance, calibration
- • Delivery/response expectations: on-site or depot repair with clear SLA proposals
- • Security/asset handling: implied compliance for government-owned IT assets
Tender Overview
The Indian Army seeks a specialized vendor to repair and service Epson L3210 printers under the Department of Military Affairs. The scope covers maintenance services for a standard desktop inkjet model, with the emphasis on reliable diagnostics, parts replacement, and routine servicing. While the BOQ shows 0 items, the contract is framed around printer maintenance, response time, and service quality. The opportunity is driven by the need to maintain operational printing capability across military establishments, with a focus on timely turnaround and compliant service levels.
Technical Specifications & Requirements
- Product: Epson L3210 printer repair and servicing
- Service scope: diagnostics, parts replacement, routine maintenance, calibration, and preventive maintenance
- Standards: Not specified in the data; bidders should propose standard maintenance procedures and compatible spare parts
- Delivery/response: expected on-site or depot repair per SLA, with evidence of warranty on replaced parts
- Experience: demonstrable capability in servicing consumer/office printers, preferably multi-brand
- Documentation: turnover evidence required; certified financial statements or CA certificate to be uploaded
- Other: compliance with organizational security/IT asset handling is implied for government equipment
Terms, Conditions & Eligibility
- EMD: Not specified in the tender data
- Turnover: bidders must show minimum average annual turnover over last 3 financial years; documentation via audited balance sheets or CA certificate
- Certificates: mandatory upload of all requested certificates and documents as per bid document and ATC/Corrigendum
- Submission: ensure all financials and technical attestations are uploaded; lack of documents may lead to rejection
- Duration: no explicit delivery timeline; bidders should propose service intervals and response times aligned with Army requirements
Key Specifications
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Product/service: Repair and servicing for Epson L3210
-
Estimated value: Not specified
-
EMD: Not specified
-
Quality/standards: Standard printer maintenance procedures to be followed; no explicit IS/ISO cited in data
-
Warranty: Not specified; bidders should propose warranty on replaced parts with service guarantee
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Delivery: On-site or depot repair with defined SLA
Terms & Conditions
-
Turnover requirement: average annual turnover over last 3 years with supporting documents
-
Mandatory certificates: upload all requested certificates and documents
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Service scope: diagnostics, parts replacement, preventive maintenance for Epson L3210
Important Clauses
Turnover Documentation
Provide audited balance sheets or CA certificates for the last 3 financial years; if company <3 years, use turnover since incorporation
Certificates & ATC
Bidder must upload all certificates sought in bid document and any AtC/Corrigendum; non-compliance may lead to rejection
Service Levels
Proposed SLA for diagnostics, response time, and on-site depot repair; include warranty for replaced parts
Bidder Eligibility
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Demonstrated capability in printer repair and servicing (Office/Desktop models)
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Compliance with turnover criteria and submission of financial documents
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Ability to provide on-site or depot repair within approved SLA
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Past Performance
10 %
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
REPAIR AND SERVICING OF PRINTER EPSON L3210
Delivery Details
Max Delivery Days
15
Delivery Locations
1
Delivery Cities
Sonitpur
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | Sonitpur | Sonitpur | - | - | 1 | 15 | - |
Authority Records
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Documents 3
GeM-Bidding-10055068.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Corrigendum Updates
1 Update Update
Extended Deadline
02-Nov-2026, 5:30 am
Opening Date
03-Nov-2026, 5:30 am
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Required Documents
GST certificate
PAN card
Audited financial statements or CA certificate indicating 3-year turnover
Experience certificates for printer servicing
Technical bid documents demonstrating capability to service Epson L3210
OEM authorization or proof of spare parts sourcing (if required by organization)
Any certificates mandated in ATC/Corrigendum
Frequently Asked Questions
Key insights about ASSAM tender market
How to bid for Epson L3210 printer repair tender in India Army 2026
Bidders should meet turnover criteria with audited statements or CA certificates for the last 3 financial years. Upload GST, PAN, experience certificates, and OEM authorizations if required. Provide service SLA proposals, on-site depot repair options, and warranty terms for replaced parts. Ensure compliance with ATC and corrigenda.
What documents are required for printer servicing bid in Indian Army
Submit GST registration, PAN, three-year turnover proof via audited statements or CA certificate, experience certificates for printer servicing, technical bid detailing capabilities for Epson L3210, and OEM authorizations or spare parts sourcing proof per terms.
What are the technical specifications for Epson L3210 service tender
Specifications focus on diagnostics, parts replacement, preventive maintenance, calibration, and service quality. No explicit IS/ISO standard listed; bidders should propose standard maintenance procedures, warranty on replaced parts, and SLA-aligned response times.
When is the delivery/response deadline for Epson L3210 service
The tender requires clear SLA proposals from bidders; on-site or depot repair must be defined with response times in the technical bid. Exact dates are not provided in the data; ensure your proposal includes target turnaround times.
What is the EMD amount for the Epson L3210 repair tender
EMD amount is not specified in the tender data. Bidders should monitor the official bid document for EMD value and eligible payment modes, ensuring readiness to furnish the security deposit as required.
How to demonstrate turnover for eligibility in printer service bid
Provide average annual turnover for the last 3 financial years ending 31st March, with audited balance sheets or CA certificates. If the bidder is newly formed, use turnover from completed years since incorporation.
What are the mandatory certificates for participation in the Army tender
Upload all certificates requested in the bid document and ATC/Corrigendum, including financials, experience, GST, PAN, and any OEM authorizations. Missing documents may lead to rejection of the bid.