Indian Oil Corporation Limited Marketing Division Help Desk Skilled Manpower Tender Ahmedabad Gujarat 50% Scope Adjustment 2026
Progress
Tender Overview
The Indian Oil Corporation Limited (Marketing Division) invites bids to supply skilled manpower for setting up a Help Desk handling dispensing unit complaints at the Gujarat State Office, Ahmedabad 380060. Estimated contract value is ₹2,239,075.05. The scope focuses on staffing and operational support for complaint resolution at IOC’s Gujarat regional office, with no BOQ items published. A unique risk feature is the mandatory acceptance of possible contract scope or duration changes up to 50% either at the bidding stage or after contract award, subject to consent. bidders should prepare for scalable manpower deployment aligned to IOC needs.
Technical Specifications & Requirements
- Service category: Skilled manpower for Help Desk operations related to dispensing unit complaints
- Location: IOC Gujarat State Office, Ahmedabad 380060
- Estimated value: ₹2,239,075.05
- No technical specifications or performance metrics published; ATC/SLA documents referenced in uploaded attachments
- No BOQ items; no equipment procurement requirements indicated
- Relevant clauses allow 50% adjustment in quantity or contract duration, with prior consent for lumpsum expansion
- Emphasis on compliance with tender terms and ability to scale staffing as per IOC demand
- Ensure readiness for contract-based manpower supply and transition planning
Terms, Conditions & Eligibility
- EMD: Not specified in available data
- Quantity/duration adjustments: Up to 50% increase/decrease permitted at contract issue and post-award with bidder consent
- Delivery/awareness: No explicit delivery schedule published; bidders must align with IOC staffing needs upon award
- Documents: Tender terms reference ATC/SLA attachments; bidders should be prepared to submit standard organization certificates and staffing proofs as required
- Warranties/penalties: Not detailed in provided data; refer to ATC/SLA for penalties and service levels
- Eligibility: Must meet IOC procurement requirements per marketing division guidelines and demonstrate capability to operate a help desk for complaints
Key Specifications
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Service: Skilled manpower for Help Desk handling dispensing unit complaints
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Location: Gujarat State Office, Ahmedabad 380060
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Estimated value: ₹2,239,075.05
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BOQ: Not published; no itemized quantities
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Standards/Compliance: Not specified in data; refer to ATC/SLA attachments
Terms & Conditions
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50% contract quantity/duration adjustment allowed with consent
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EMD amount not specified in available data
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Lumpsum-based scope can increase up to 50% with consent
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No BOQ items published; staffing-based service
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Submit required documents as per terms and ATC/SLA
Important Clauses
Payment Terms
Not detailed in provided data; refer to ATC/SLA attachments for payment milestones and schedule
Delivery Schedule
No explicit delivery timeline published; bidders must align with IOC staffing requirements after award
Penalties/Liquidated Damages
Not specified in available data; check ATC/SLA for SLAs and LD provisions
Bidder Eligibility
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Experience in supplying skilled manpower for help desk or customer complaint handling
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Demonstrated capacity to scale staffing for government/large corporate offices
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Financial stability evidenced by turnover and supporting documents
Tender Data
Bid Details
Quantity
1
Similar Category
Manpower Outsourcing Services - Man-days based
Bid Type
Two Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
3 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Custom Bid for Services - Providing Skilled Manpower contract for Setting up Help Desk services for Dispensing Units related complaints at Gujarat State Office, Ahmedabad 380060
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Ahmadabad
Delivery Pincodes
380060
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Harsh Ashokbhai Patel | 380060,Indian Oil, 205, Near Sola Flyover, SG Highway, Sola | Ahmadabad | Gujarat | 380060 | Project / Lumpsum Based | - | - |
Authority Records
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Documents 9
GeM-Bidding-9893401.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
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Other Documents
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Other Documents
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Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
GST registration certificate
PAN card
Experience certificates for similar help desk staffing
Financial statements or turnover proof
EMD/Security deposit documentation (if required by ATC)
Technical bid documents and compliance certificates
OEM authorizations or staffing vendor credentials (if applicable)
Frequently Asked Questions
Key insights about GUJARAT tender market
How to bid for the IOC Ahmedabad help desk manpower tender 2026?
Bidders should review the ATC/SLA attachments, prepare standard bid documents (GST, PAN, experience proofs, financials), and submit for IOC’s Marketing Division. The contract allows up to a 50% variation in scope post-award; ensure staffing plans accommodate potential scale.
What documents are required for IOC help desk staffing tender in Gujarat?
Prepare GST certificate, PAN card, experience certificates for similar help desk roles, financial statements, and any EMD documents if demanded by ATC. Include technical bid and OEM authorizations if applicable and ensure alignment with IOC procurement guidelines.
What are the key eligibility criteria for IOC Gujarat staffing bid 2026?
Demonstrate prior experience in supplying skilled manpower for help desks or complaint handling, provide financial stability evidence, and show capacity to scale staffing. Compliance with IOC terms and SLA obligations is essential for eligibility.
What is the estimated contract value and scale for IOC Ahmedabad bid?
The estimated value is ₹2,239,075.05 for skilled manpower help desk services. Bidders should plan for potential scope adjustments up to 50%, depending on IOC needs and consent, with contract execution aligning to Gujarat State Office operations.
When is the delivery expectation for IOC help desk staffing services in Ahmedabad?
No explicit delivery schedule is published; bidders must align with IOC’s staffing requirements after contract award and be prepared to deploy resources to the Gujarat State Office as needed.
What payment terms apply to IOC manpower service contracts in Gujarat?
Specific payment milestones are not detailed in the data; refer to the ATC/SLA documents for payment terms, schedule, and any performance-based payments or penalties tied to service levels.