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Indian Army Department Of Military Affairs Software Support Services 2.0 Kolkata 2026 - MS Office Proactive & Monitoring Tender

Bid Publish Date

19-Feb-2026, 6:38 pm

Bid End Date

26-Feb-2026, 11:00 am

Location

KOLKATA , WEST BENGAL

Progress

Issue19-Feb-2026, 6:38 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Tender Overview

Indian Army, Department Of Military Affairs, invites bids for Software Support Services 2.0 covering Microsoft Office suite, proactive services, implementation, proactive monitoring, and regular upgrades. Location: Kolkata, West Bengal. Estimated scope includes an endpoint protection license for one year with comprehensive, multi-layered protection, vulnerability scanning, centralized management, and ongoing upgrades. The contract allows a flexible quantity/duration adjustment up to 25% at award or issuance, requiring a dedicated support channel and an escalation matrix. An installed-system-based license term will commence after deployment. This procurement emphasizes standardized support, timely issue resolution, and state-based service coverage with OEM/partner alignment.

Technical Specifications & Requirements

  • Product/Service: Software Support Services 2.0 for Microsoft Office suite; proactive services; implementation; proactive monitoring; regular upgrades.
  • License/Protection: 1 year endpoint protection license; comprehensive and multi-layered security; vulnerability scanning; centralized management; console setup and management; ongoing technical upgrades.
  • Support SLAs: issue resolution within 72 hours for antivirus/comprehensive endpoint protection on the organization’s system.
  • Delivery/Installation: license period begins after installation; service provider must have a local office in the consignee state (West Bengal) with documentary evidence.
  • ATC/Clauses: escalation matrix with toll-free support contact; dedicated support telephone; 25% adjustable quantity/duration; ATC document uploaded by bidder.
  • Standards/Compliance: not explicitly stated; emphasis on service availability and administrative readiness.

Terms, Conditions & Eligibility

  • EMD/Financials: exact amount not specified; bidders must meet certificate/document requirements.
  • Documentation: GST registration, PAN, experience certificates, financial statements, EMD documents, technical bid documents, OEM authorizations where applicable.
  • Eligibility: service provider must have a local office in the consignee state; dedicated toll-free support; escalation matrix.
  • Delivery Terms: 72-hour resolution window; license term of one year starting post-installation.
  • Penalties/Warranty: not specified; ATC indicates service SLA expectations and potential contract adjustments up to 25%.
  • Contract Flexibility: quantity/duration can be adjusted up to 25% at contract issue; post-issue, same 25% limit applies.

Key Specifications

  • Endpoint protection license: 1 year, comprehensive protection

  • Multi-layered protection and vulnerability scanning

  • Centralized management and console setup

  • Technical upgrades and regular modifications for one year

  • 72-hour issue resolution for antivirus/comprehensive endpoint protection

  • License commences after installation; duration = 1 year

  • Dedicated toll-free service support number and escalation matrix

  • Office of the service provider located in the consignee state (West Bengal)

Terms & Conditions

  • 25% contract quantity/duration flexibility at award and post-issuance

  • Dedicated toll-free service support and escalation matrix required

  • Local office in West Bengal with documentary evidence essential

  • One-year endpoint protection license starting after installation

  • EMD/financial documents and OEM authorizations must be submitted

Important Clauses

Payment Terms

Not explicitly stated in tender; require bidder to submit standard GST-compliant invoice with delivery and installation milestones; procurement may follow government payment norms

Delivery Schedule

License and services commence post-installation; detailed delivery timeline not provided; deployment should align with office readiness in West Bengal

Penalties/Liquidated Damages

No explicit LD rate published; ATC implies performance obligations including 72-hour resolution; bidders should assume remedies as per standard government terms

Bidder Eligibility

  • Local presence: service provider must maintain an office in West Bengal with documentary evidence

  • Dedicated toll-free support channel and escalation matrix available

  • Experience in delivering Microsoft Office suite support, proactive monitoring, and upgrades

Documents 5

GeM-Bidding-9009698.pdf

Main Document

Scope Of Work Document

SCOPE_OF_WORK

Payment Terms & Condition

PAYMENT

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar software support projects

4

Financial statements (audited if available)

5

EMD/Security deposit proof (if applicable by tender terms)

6

Technical bid documents demonstrating compliance for Microsoft Office suite support

7

OEM authorization/partner certificates (if OEM-referenced)

8

Proof of dedicated service-support contact details

9

Documentary evidence of local presence in West Bengal (office in consignee state)

Frequently Asked Questions

Key insights about WEST BENGAL tender market

How to bid for software support services tender in Kolkata 2026?

Bidders should submit GST and PAN, experience certificates, financial statements, EMD documentation, OEM authorizations if required, and technical bids. Ensure local presence in West Bengal, provide a toll-free support contact, and attach the ATC-compliant escalation matrix. The one-year endpoint protection license begins after installation.

What documents are required for West Bengal software services tender 2026?

Required documents include GST registration, PAN, experience certificates for similar projects, financial statements, EMD proof, technical bid documents, OEM authorizations, and documentary evidence of a West Bengal office. Ensure service-support contact details and escalation matrix are provided with the bid.

What are the technical specifications for endpoint protection in this tender?

The scope includes a one-year comprehensive endpoint protection license with multi-layered protection, vulnerability scanning, centralized management, console setup, and regular upgrades. The vendor must ensure 72-hour issue resolution for antivirus protection and begin the license after successful installation.

What is the delivery timeline for installation and license activation?

Delivery terms are tied to installation readiness; the endpoint protection license activates post-installation and remains valid for one year. The tender specifies dedicated support and escalation but does not publish a fixed calendar delivery date; respond with installation milestones in the bid.

What are the payment terms for the Indian Army software bid 2026?

Exact payment terms are not listed; bidders should expect standard procurement norms with invoicing on milestones post-installation and acceptance. Ensure compliance with GST invoicing and provide a clear schedule in the financial bid accompanying the technical bid.

How to demonstrate eligibility for West Bengal-based software support tenders?

Show evidence of a local office in West Bengal, provide a toll-free service number and escalation matrix, demonstrate prior Microsoft Office suite support experience, and include OEM authorizations if applicable. Include all requested certifications and experience proofs to avoid rejection.

What is the scope of the 25% quantity/duration flexibility clause?

The contract allows a 25% increase or decrease in quantity or duration at the time of contract issue, and the same adjustment remains permissible post-issuance. Bidders must be prepared to scale resources accordingly and accept revised terms if invoked.

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