GEM

Indian Army Signage Board Tender V4 Q3 in India 2025 - Service Centre, 1 Year Warranty, SITC

Bid Publish Date

16-Dec-2025, 9:49 am

Bid End Date

22-Dec-2025, 10:00 am

Location

PANCHKULA , HARYANA

Progress

Issue16-Dec-2025, 9:49 am
AwardPending
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Quantity

4

Bid Type

Two Packet Bid

Categories 1

SIGNAGE

Tender Overview

The Indian Army, Department Of Military Affairs, invites bids for Signage Board (V4) (Q3) with a scope spanning Supply, Installation, Testing and Commissioning. Key requirements include establishing functional service centres within each consignee state within 30 days of award, dedicated service support channels, a 1-year warranty from final acceptance or installation, and submission of OEM warranty certificates at delivery. The bid emphasizes post-sales support, escalation matrices, and on-ground service readiness through established Indian service networks. The absence of BOQ items suggests a project-wide signage deployment with integrated SITC responsibilities.

Technical Specifications & Requirements

  • Scope: Supply, Installation, Testing and Commissioning of Signage Boards (V4) (Q3).
  • Service & Support: Functional service centres in each consignee state (30 days post-award); dedicated toll-free service line; clear escalation matrix.
  • Warranty: 1 year warranty from final acceptance or post-installation, with OEM certificates at delivery.
  • Installation, Commissioning & Training: Included as part of scope; maintenance service group must be established in India.
  • Documentation: Past experience proof acceptable via contract copies, client execution certificates, or third-party notes; service capability details to be uploaded.
  • Housekeeping: Upload details of service centres near consignee destinations with bid.

Terms, Conditions & Eligibility

  • Documents required with bid: PAN Card, GSTIN, Cancelled Cheque, and EFT Mandate certified by bank.
  • Experience proof: contract/invoice-based evidence or client execution certificates demonstrating relevant project work.
  • Award conditions: Service centre establishment within 30 days; payment upon submission of service centre evidence; OEM warranty certificates due at delivery.
  • Scope clarity: All cost components included in bid price; installation/testing/commissioning included; adherence to after-sales support expectations and escalation procedures.

Key Specifications

  • Product/Service: Signage Board (V4) (Q3) with SITC scope

  • Scope: Supply, Installation, Testing and Commissioning

  • Warranty: 1 year from final acceptance or post-installation

  • Service: Dedicated toll-free service line and escalation matrix

  • Service Centre: Functional in each consignee state within 30 days of award or document evidence of existing network

  • Documentation: OEM warranty certificates to be submitted at delivery

  • Past Experience: Valid proofs including contracts, invoices, client certificates

Terms & Conditions

  • Service centres must be established or evidenced within 30 days of award

  • 1-year OEM warranty from final acceptance or after installation

  • SITC scope included: supply, installation, testing, commissioning

  • Mandatory bid documents: PAN, GSTIN, cancelled cheque, EFT mandate

  • Past experience proof acceptable via multiple documented formats

  • Dedicated service support line and escalation matrix required

Important Clauses

Payment Terms

Payment released upon submission of evidence of functional service centre and OEM warranty certificates at delivery; further terms to be as per government procurement norms.

Delivery Schedule

Not explicitly defined; bidders must establish service capabilities and complete SITC activities as part of scope within project timelines after award.

Penalties/Liquidated Damages

Not specified in the available terms; bidders should anticipate standard performance and delivery penalties under government contracts.

Bidder Eligibility

  • Demonstrated experience with Signage Board deployments or equivalent SITC projects

  • Legal entity with GSTIN and PAN Card

  • Ability to establish or prove functional service centres in consignee states within 30 days

  • OEM warranty capability and post-sales support network in India

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Required Documents

1

PAN Card copy

2

GSTIN copy

3

Cancelled Cheque copy

4

EFT Mandate copy certified by bank

5

Past Experience proof (contract copy with invoice and bidder self-certification, client execution certificate, or third-party release note)

6

OEM authorization (if applicable) and warranty documentation

7

Documentation evidencing functional Service Centre or plan to establish within 30 days

8

Details of Service Centre locations near consignee destinations

Frequently Asked Questions

Key insights about HARYANA tender market

How to bid for Indian Army signage board tender in India 2025?

Bidders must provide PAN, GSTIN, cancelled cheque, and EFT mandate; demonstrate past experience with similar SITC projects; establish or prove functional service centres in consignee states within 30 days; submit OEM warranty certificates at delivery along with installation/testing/commissioning scope.

What documents are required for the signage tender in India 2025?

Required documents include PAN Card copy, GSTIN copy, cancelled cheque, bank-certified EFT mandate, proof of past experience (contracts/invoices or client certificates), OEM warranty certificates, and service centre details near consignee destinations.

What is the warranty duration for the Signage Board procurement?

The vendor must provide a 1 year OEM warranty from the date of final acceptance or after completion of installation, whichever is earlier, with certificates submitted at delivery.

What installation and commissioning scope is included in the bid?

Scope comprises Supply, Installation, Testing and Commissioning (SITC) of Signage Boards (V4) (Q3); post-installation training and troubleshooting support are expected as part of the service group.

What are the service support requirements for this tender?

Bidders must have a dedicated toll-free service line and provide an escalation matrix; functional service centres must be established in each consignee state within 30 days of award, or evidenced to exist.

How is payment processed for this signage procurement?

Payment is released after submission of evidence of a functional service centre and OEM warranty certificates; terms follow government procurement norms and the bid price must include all cost components.

What qualifies as past experience proof for eligibility?

Eligible proofs include contract copies with invoices and bidder self-certification, client execution certificates, or third-party release notes; each demonstrates service/supply execution similar to SITC projects.

Are there specific brand or OEM requirements for signage?

Brand/OEM specifics are not detailed in the available terms; bidders should verify any implied OEM warranty and service capability expectations, and provide corresponding certifications and authorizations where applicable.

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