Tender Overview
The Indian Air Force, Department of Military Affairs, invites bids for a tablet with M5 chip to be supplied, installed, tested and commissioned at the consignee location in Jodhpur, Rajasthan (342001). The procurement emphasizes Apple tablet as the core device, with color to be confirmed at supply order. Key inclusions are on-site support and a comprehensive accessories bundle, with a multi-year service and warranty framework. The scope indicates a single-supply contract encompassing delivery, installation, and post-sales support, leveraging OEM authorization and in-country service capability. Unique differentiators include a four-year warranty window and an explicit need for a dedicated toll-free service line. The tender highlights a requirement for OEM support presence in India and a structured post-installation service plan, with emphasis on warranty coverage and service networks.
Technical Specifications & Requirements
- Product name/category: Apple tablet (with M5 chip) and related accessories
- Warranty: 4 years from final acceptance or after installation/commissioning completion
- Service/Support: Onsite support for up to 4 years; dedicated/toll-free service line required
- Standards/Certifications: ISO 9001 certification for bidder or OEM; OEM authorization certificate required
- Hardware bundle: Screen guard, charger with cable, back cover, carry bag/sleeve, protection plan with insurance, and Apple Pencil
- Brand/OEM requirement: OEM/BIDDER must be authorized seller with registered India office for after-sales service
- Delivery/Installation: Supply, installation, testing, and commissioning included; color to be intimated at order; Apple-specific accessories included
- Documentation obligation: Firm must attach signed technical specification and OEM authorization with bid; installation/maintenance service network details must be uploaded
- Location: Jodhpur, Rajasthan; consignees to be identified in delivery terms
Terms, Conditions & Eligibility
- EMD/Financial terms: Not specified in available data; bidders should prepare standard bid security as per local norms
- Experience: Demonstrated capability to supply Apple tablets with long-term service support in India; OEM-authorized service network
- Delivery timeline: Not explicitly stated; ensure coordination with consignee for timely installation, testing, and commissioning
- Warranty/Support: 4-year OEM warranty; includes pickup and drop services for accidental and liquid damages as per ATC; installation/training/troubleshooting support
- Documentation: ISO 9001 certificate; OEM authorization; proof of Indian office for after-sales service; detailed service center locations
- Payment terms: Not specified; bidders should anticipate standard government terms including acceptance-based payments
- Compliance: Adhere to buyer-specified ATC clauses; attach technical specification with firm stamp and signature
