TenderDekho Logo
GEM

Indian Army Remote Access & Support Software Tender Patiala Punjab 2026 IS 9001 14001

Bid Publish Date

24-Feb-2026, 7:39 pm

Bid End Date

27-Feb-2026, 8:00 pm

Location

PATIALA , PUNJAB

Progress

Issue24-Feb-2026, 7:39 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

4

Bid Type

Two Packet Bid

Key Highlights

  • • OEM licensing policy details and number of licensing included per OEM
  • • ISO 9001 and ISO 14001 certifications required from bidders
  • • 3-year warranty minimum and 3-year audited financial statements
  • • OEM authorization letter if OEM not quoting and service center availability
  • • Delivery terms allow ±25% quantity variation with scaling timelines
  • • Sealed product delivery and activation of software keys post-delivery
  • • GST applicability advised by bidders; reimbursement at applicable rate
  • • Pre-approval for gentility and key activation from the buyer

Categories 3

PAPERLESS RECORDER SOFTWARE VIDEO RECORDER

Tender Overview

The Indian Army, Department Of Military Affairs, seeks remote access and support software for deployment in Patiala, Punjab. The bid encompasses licensing scope, OEM licensing policy, deployment hosting options, and remote support features. Key differentiators include OEM authorization requirements, multi-year support for updates, and training provisions. Suppliers should prepare for OEM-authorized participation, sealed delivery, and post-delivery activation of software keys. The tender emphasizes compliance with OEM licensing terms and robust remote management capabilities.

Technical Specifications & Requirements

  • Licensing scope: licence types, subscription duration (months), OEM licensing policy, number of licences per OEM policy, platform type, hosting/deployment options
  • Remote support: features list, remote access capabilities, security features, collaboration within console
  • Training: number of training days, availability of remote/onsite options
  • Security: governance of software keys, activation, and renewal processes
  • Compliance: OEM support for bug fixes and upgrades, years included for updates and version upgrades, service levels
  • Delivery/Activation: pre-approval activation of software keys, sealed delivery, and post-delivery activation by consignee
  • Standards: ISO 9001 and ISO 14001 certifications are requested from bidders
  • Manufacturer/authorship: OEM authorization required if OEM not participating directly

Terms, Conditions & Eligibility

  • Option clause: quantity may vary up to ±25% during contract with adjusted delivery timelines
  • Eligibility: OEM authorization, service presence in consignee location, no debarment, 3-year turnover and audited financials, ISO 9001 and ISO 14001 certificates
  • Documentation: PAN, GSTIN, bank ETF mandate, cancelled cheque, Aadhaar, non-blacklisting certificate
  • Warranty: minimum 3-year warranty post-delivery; software keys must remain active
  • GST: bidder bears GST implications with reimbursement at applicable rates
  • Post-award: pre-approval for gentility and key activation

Key Specifications

  • Licensing scope and platform details per tender

  • Subscription duration in months (0 if not applicable)

  • Number of licences per OEM policy

  • Hosting/deployment options and remote support features

  • OEM support duration for patches/bug fixes

  • Version upgrade support years

  • Training days and options (onsite/remote)

  • Security features and software key management

  • Delivery and activation of software keys

  • ISO 9001 and ISO 14001 compliance required

Terms & Conditions

  • EMD: Not specified in data; ensure clarity during bid submission

  • Delivery: option to extend by up to 25% quantity with timing adjustments

  • Warranty: minimum 3-year warranty post-delivery; activation of software keys

Important Clauses

Payment Terms

GST payable by bidder with applicable reimbursement; no explicit EMI/advance terms noted

Delivery Schedule

Delivery and activation must occur after OEM authorization and key pre-approval

Penalties/Liquidated Damages

Option clause permits quantity variation with adjusted delivery timelines; penalties not explicitly stated

Bidder Eligibility

  • Original Equipment Manufacturer or authorized suppliers/distributors/partners

  • OEM authorization letter if OEM is not participating directly

  • Past turnover: last 3 years audited balance sheet

  • No debarment/blacklisting by Indian authorities

Documents 3

GeM-Bidding-9040556.pdf

Main Document

CATALOG-Specification-1

CATALOG Specification

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

Past Similar Tenders (Historical Results)

5 found

REMOTE ACCESS & SUPPORT SOFTWARE

Indian Army

POONCH, JAMMU & KASHMIR

Posted: 2 December 2025
Closed: 5 December 2025
GEM

Indian Army Remote Access & Support Software Tender 2026 India ISO 9001 OEM Support

Indian Army

SONITPUR, ASSAM

Posted: 16 February 2026
Closed: 19 February 2026
GEM

REMOTE ACCESS & SUPPORT SOFTWARE

N/a

BAREILLY, UTTAR PRADESH

Posted: 27 January 2026
Closed: 9 February 2026
GEM

REMOTE ACCESS & SUPPORT SOFTWARE

Indian Army

JALPAIGURI, WEST BENGAL

Posted: 12 February 2026
Closed: 16 February 2026
GEM

Indian Army Remote Access & Support Software Tender 2026 with ISO 9001, 1-Year OEM Warranty & 25% Optimum Quantity Flexibility

Indian Army

DEHRADUN, UTTARAKHAND

Posted: 17 February 2026
Closed: 19 February 2026
GEM

Technical Specifications 1 Item

Item #1 Details

View Catalog
Category Specification Requirement
BASIC INFORMATION Category Remote Access & Support Software
SCOPE OF LICENCE Types of Licence Subscription
SCOPE OF LICENCE Duration of Subscription (in months) (Hint :- Select '0' if not applicable) 51.7 - 60.0 Or higher
SCOPE OF LICENCE OEM Licensing policy Per Device
SCOPE OF LICENCE Number of licensing included in the offered product as per OEM defined licensing policy 1.0 - 500.0 Or higher
SCOPE OF LICENCE Platform type Desktop based, Server based, Web based, Cloud based, Hosted Service based, Mobile Based
SCOPE OF LICENCE Hosting Enviroment/ Deployment Option Cloud, On Premises
SCOPE OF LICENCE The offered product have support from OEM for Unlimited updation for Patches and Bug fixes within maintenance & support period.
SCOPE OF LICENCE Number of Years for OEM support for updation (Patches and Bug fixes) is included in the scope of supply (Hint :- Select '0' if not applicable) 1.0 - 5.0 Or higher
SCOPE OF LICENCE Number of Years for OEM support for Upgradation of version is included in the scope of supply (Hint :- Select '0' if not applicable) 1.0 - 5.0 Or higher
SCOPE OF LICENCE Training Options OEM Training Centre, Web based Virtual Training, Training Material
SCOPE OF LICENCE No of days Training Provided (Hint :- Select '0' if not applicable) 1.0 - 5.0 Or higher
REMOTE SUPPORT Remote Support Features Concurrent User Session, Instant Help Request, Session Recording, Connection Reporting, 4K Support, Multi Monitor Support
REMOTE ACCESS Remote Access Features One Click Remote Script Execution, Unattended Access to Android Devices, Wake-On-Lan, File Transfer, Black Screen During Unattended Session, Lock Screen After Session, Remote Printing
SECURITY Security Features Granular Access Controls, 256-bit-AES end-to-end Encryption, 2-Factor-Authentication, Whitelisting / Blacklisting
COLLABORATION WITHIN THE SAME CONSOLE AND SOLUTION Collaboration within the same console and solution Features Team-Chat – Internal to organisation, Customer Chat – external, Recent Computers & Contacts Listing, Session Handover, Switch Sides with Partner Reverse Remote Control

🤖 AI-Powered Bidder Prediction

Discover companies most likely to bid on this tender

Live AI
Historical Data

Required Documents

1

PAN Card copy

2

GSTIN certificate copy

3

Cancelled cheque copy

4

ETF mandate certified by bank

5

Aadhaar Card copy

6

Non-blacklisting certificate on INR 100 stamp

7

Audited financial statements for past 3 years and 6 months

8

OEM authorization letter if OEM not participating

9

Past purchase orders and completion certificates for quoted make/model

10

ISO 9001 certificate

11

ISO 14001 certificate

Frequently Asked Questions

Key insights about PUNJAB tender market

How to bid for the Indian Army remote access software tender in Patiala?

Bidders must be OEM or authorized partners with OEM authorization if not bidding directly. Submit PAN, GST, bank ETF mandate, cancelled cheque, Aadhaar, and a non-blacklisting certificate. Include ISO 9001 and ISO 14001 certificates, audited financials for 3 years, and evidence of past similar deployments along with purchase orders.

What documents are required for the software licensing bid in Patiala?

Prepare PAN, GSTIN, Aadhaar, cancelled cheque, ETF mandate, and non-blacklisting certificates. Attach ISO 9001 and ISO 14001 certificates, three years of audited financials, OEM authorization if applicable, and past order/completion certificates for the quoted model.

What are the licensing and deployment requirements for this tender?

Licensing scope includes licence types, duration in months, OEM licensing policy, number of licences as per OEM, platform type, and hosting/deployment options. Ensure OEM support for patches, upgrades, and a minimum 3-year warranty post-delivery.

When is the delivery timing and option for quantity variation in this tender?

The buyer may increase/decrease quantity up to ±25% at order placement, with delivery timelines adjusted using the formula (Additional quantity ÷ Original quantity) × Original delivery period, minimum 30 days.

What certifications are mandatory for eligibility in this tender?

Bidder must hold ISO 9001 and ISO 14001 certificates. OEM authorization is required if the OEM is not quoting directly. Service centers should be available at consignee location for prompt support.

How to activate software keys after delivery in this procurement?

Pre-approval certificate for gentility and proper activation of keys is required. Ensure sealed product delivery, OEM activation, and post-delivery activation by the consignee with valid keys that remain active.

What are the warranty and post-sale support expectations?

Warranty must be a minimum of 3 years from delivery. OEM support for patches/bug fixes and version upgrades must be included for the specified term, with trained local service capability.

Similar Tenders

5 found
Urgent

REMOTE ACCESS & SUPPORT SOFTWARE

Controller General Of Defence Accounts

📍 NORTH SIKKIM, SIKKIM

⏰ Deadline: 1 day left
🛒 Type: Goods
View GEM
Urgent

REMOTE ACCESS & SUPPORT SOFTWARE

Indian Army

📍 KOLKATA, WEST BENGAL

EMD: ₹37,620
⏰ Deadline: 2 days left
🛒 Type: Goods
View GEM
Urgent

REMOTE ACCESS & SUPPORT SOFTWARE

Indian Army

📍 GHAZIABAD, UTTAR PRADESH

⏰ Deadline: 1 day left
🛒 Type: Goods
View GEM
Urgent

REMOTE ACCESS & SUPPORT SOFTWARE

N/a

📍 EAST DELHI, DELHI

Est: ₹70,000
⏰ Deadline: 4 days left
🛒 Type: Goods
View GEM

Cyber Security Software / Appliances (V3)

Dedicated Freight Corridor Corporation Of India Limited

📍 GAUTAM BUDDHA NAGAR, UTTAR PRADESH

EMD: ₹20,000
Est: ₹10.0 L
⏰ Deadline: 2 weeks left
🛒 Type: Goods
View GEM