GEM

Higher and Technical Education Department Puducherry Interactive Panel Solution Tender 2025 - ISO 9001, OPS Ready, Display Panel

Bid Publish Date

07-Jan-2026, 11:42 am

Bid End Date

17-Jan-2026, 12:00 pm

Progress

Issue07-Jan-2026, 11:42 am
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

2

Bid Type

Two Packet Bid

Key Highlights

  • Brand/OEM requirements: OEM or Authorized Seller with registered Indian office for after-sales service
  • Technical standards: ISO 9001 certification for bidder or OEM; material test certificates
  • Special clauses: 25% quantity escalation/de-escalation option during contract with prorated delivery time
  • Eligibility: three-year average turnover with audited statements; minimum financial viability documentation
  • Warranty/AMC: On-site warranty; potential AMC and dedicated service support line
  • Penalties: Liquidated damages tied to delivery and performance as per ATC
  • Delivery: integrated supply-installation-testing-commissioning; training of operators; statutory clearances
  • OPS readiness: OPS slot provisioning; optional OPS components included in scope

Tender Overview

The Higher and Technical Education Department Puducherry calls for an Interactive Panel Solution comprising display panels with touch-enabled interfaces, OPS readiness, and bundled accessories. The procurement scope includes supply, installation, testing, commissioning, operator training, and any required statutory clearances, with on-site warranty support and a focus on integrated display and interactive panel capabilities. The bid covers hardware (display panel, touch interface, CPU, RAM, storage, OPS slot), connectivity (HDMI, Bluetooth, Wi‑Fi), peripherals (pen stylus, cables), and optional OPS components. A key differentiator is the emphasis on integrated software, pre-installed OS, and OPS expansion, ensuring a turnkey classroom solution for educational institutions in Puducherry. This tender highlights a mixed hardware-software package with specified display and interactive features, targeting institutions seeking modern, connected learning environments.

  • Location: Puducherry, Tamil Nadu (Government education sector)
  • Category: Interactive Panel Solution for Institutions
  • Estimated scope: supply, installation, testing, commissioning, training
  • Unique aspect: inclusion of OPS-ready configurations and on-site warranty support
  • Context: school/college-level interactive learning installations requiring IS 9001-compliant supplier capability

Technical Specifications & Requirements

  • Display: Minimum Display Panel Size (in inches) and Minimum Display Resolution (horizontal x vertical in pixels); Display Brightness in nits; Minimum Panel Life in hours; Display Technology and Contrast requirements
  • Interactive Panel: Touch Interface, Touch Technology, and Number of Touch Points; Pen/ Stylus per Panel; Additional HDMI Cable and other accessories
  • CPU & OS: Type of CPU, Cores, RAM (GB), Storage (GB), Pre-Install OS, and OPS slot provisioning (optional OPS included)
  • Connectivity & Ports: HDMI inputs/outputs, audio outputs, built-in speakers, Bluetooth/Wi‑Fi versions, and Wi‑Fi availability
  • Accessories: extra accessories for interactive panel and OPS, remote camera integration, camera resolution, and micro/ built‑in mic
  • Compliance: ISO 9001 certification for bidder or OEM; material test certificates; delivery/install/testing scope; warranty expectations; service/after-sales support
  • Warranty & Support: onsite warranty terms and potential AMC options; vendor laboratory testing and acceptance criteria
  • Documentation: supplier must meet ISO and OEM commitments and provide necessary certificates at bid submission

Terms, Conditions & Eligibility

  • EMD: not disclosed in provided data; bidders must verify in bid documents and comply with terms
  • Turnover: three-year average turnover requirement to be demonstrated via audited balance sheets or CA certificate
  • Delivery: delivery period aligned with original delivery order; option clause allows quantity variation up to 25% with proportional extension
  • OEM/Imported Products: OEM or authorized seller must have registered office in India for after-sales support
  • Certifications: ISO 9001 certification for bidder or OEM; material test certificates to accompany supply
  • Payment & Penalties: payment terms and LD/penalties to be as per ATC; penalties linked to delivery and performance
  • Documents: GST, PAN, experience certificates, financials, EMD documentation, OEM authorizations, and technical bid
  • Scope of Supply: bid price must cover supply, installation, testing, commissioning, training, and necessary clearances
  • Warranty/Support: on-site support and service contact details required; ensure dedicated support line
  • Compliance: ensure all terms and ATC requirements are uploaded and adhered to during bid submission

Key Specifications

  • Interactive panel with OPS compatibility and pre-installed OS

  • Minimum display size, resolution, brightness, contrast, and panel life requirements

  • Touch points and touch interface technology details

  • CPU type, cores, RAM, storage, and OPS slot readiness

  • HDMI ports, audio outputs, and built-in speakers with Bluetooth/Wi‑Fi

  • Camera specifications, built-in mic, and camera remote control compatibility

Terms & Conditions

  • Option clause allows ±25% quantity variation with prorated delivery time

  • Imported products require Indian OEM/authorized seller for after-sales service

  • ISO 9001 certification required for bidder or OEM; material test certificates mandatory

Important Clauses

Payment Terms

Payment terms to be determined in ATC; ensure alignment with delivery milestones and after-sales support

Delivery Schedule

Delivery period shall commence from last date of original delivery order; option clause may extend delivery with minimum 30 days

Penalties/Liquidated Damages

LD provisions to be specified in ATC; subject to delivery and performance benchmarks

Bidder Eligibility

  • Minimum three-year average annual turnover evidenced by audited statements

  • ISO 9001 certification either for bidder or OEM

  • OEM/Authorized Seller with registered Indian office for after-sales service

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Technical Specifications 1 Item

Item #1 Details

View Catalog
Category Specification Requirement
GENERIC Description of Stores Interactive Panel, Software along with other items for institutions
GENERIC Scope of supply Supply and installation of Interactive Panel, Software, and supply and installation of other optional items as specified in this specification. Scope of supply includes Electic Cabling work, Network cabling work
GENERIC Items included in scope of supply Interctive Panel, UPS, Camera
GENERIC On Site Warranty Support (in Years) 3 Or higher
DISPLAY Display Type Anti-Glare LCD with Direct-lit LED
DISPLAY Display Technology In-Plane Switching (IPS)
DISPLAY Minimum Contrast Ratio 1400 : 1, 1500 : 1, 1600 : 1, 1700 : 1, 1800 : 1, 1900 : 1, 2000 : 1 Or higher
DISPLAY Minimum Display Panel Size, Diagonal (in Inches) 75, 86, 98, 100, 105, 110 Or higher
DISPLAY Minimum Display Resolution (Horizontal x Vertical) (in Pixels) 4K UHD - 3840 x 2160 Or higher
DISPLAY Display Brightness (in Nits) 450, 500, 550, 600, 800, 1000 Or higher
DISPLAY Minimum Panel Life (in Hours) 50000 Or higher
INTERACTIVE PANEL-TOUCH SCREEN Touch Interface Touch Sensitive as well as Pen Driven
INTERACTIVE PANEL-TOUCH SCREEN Touch Technology Infrared (IR)
INTERACTIVE PANEL-TOUCH SCREEN Number of Touch Points (in Number) 40 Or higher
INTERACTIVE PANEL-TOUCH SCREEN Additional Softwares Device Management Software
INTERACTIVE PANEL - CPU Type of CPU Inbuilt CPU with Slot Provision for Open pluggable Specification (OPS)
INTERACTIVE PANEL - CPU Number of Cores 8 Or higher
INTERACTIVE PANEL - CPU Memory - RAM (in GB) 8, 16 Or higher
INTERACTIVE PANEL - CPU Storage Capacity (in GB) 32, 64 Or higher
INTERACTIVE PANEL - CPU Pre-Install Software (OS) Android
INTERACTIVE PANEL - CPU Provision of Slot for Open pluggable Specification (OPS) Yes
INTERACTIVE PANEL - OPTIONAL ITEM Open pluggable Specification (OPS) included in scope of supply Yes
INTERACTIVE PANEL - OPTIONAL ITEM Pre-Install Software (OS) for Open pluggable Specification (OPS) Windows
INTERACTIVE PANEL - OPTIONAL ITEM Memory - RAM (in GB) for Open pluggable Specification (OPS) 8
INTERACTIVE PANEL - OPTIONAL ITEM SSD Storage Capacity (in GB) for Open pluggable Specification (OPS) 128, 256, 512, 1024, NA as no OPS
PORTS Number of Input HDMI Ports 2, 3, 4 Or higher
PORTS Number of Output HDMI Ports 1 Or higher
PORTS Number of Audio Output Ports 1
PORTS In-built Speakers Yes
PORTS Type of Mounting Wall Mount
INTERACTIVE PANEL - CONNECTIVITY Availability of Bluetooth Connectivity Yes. Inbuilt
INTERACTIVE PANEL - CONNECTIVITY Bluetooth Version No Bluetooth, 5.0, 5.1, 5.2, 5.3 Or higher
INTERACTIVE PANEL - CONNECTIVITY Availibility of Wi-Fi Connectivity Yes. Inbuilt, No Wifi
INTERACTIVE PANEL - CONNECTIVITY Wi-Fi Connectivity 802.11n (2.4 or 5 GHz) Or higher
ACCESSORIES FOR INTERACTIVE PANEL Number of Electronic Pen or Stylus Each Panel 2 Or higher
ACCESSORIES FOR INTERACTIVE PANEL Additional HDMI Cable 0, 1, 2
ACCESSORIES FOR INTERACTIVE PANEL Additional Accessories Requirment Frame for Interactive Display-To Protect Interactive Display, NA
INTERACTIVE PANEL - UPS UPS Rating (in KVA) 1, 1.5, 2
INTERACTIVE PANEL - CAMERA Type of Camera Video Conferencing Camera
INTERACTIVE PANEL - CAMERA Accessories for Camera Stand, 3 Meter Connecting Cable, NA as no Camera
INTERACTIVE PANEL - CAMERA Minimum Camera Resolution 4K UHD - 3840x2160 Or higher
INTERACTIVE PANEL - CAMERA In-built Mic in Camera Yes, No, NA as No Camera
INTERACTIVE PANEL - CAMERA Remote control for Camera Yes, No, NA as No Camera

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Audited financial statements or CA certificate indicating turnover for last 3 years

4

Experience certificates for similar interactive panel deployments

5

ISO 9001 certificate (bidder or OEM)

6

Material Test Certificate

7

OEM authorization / authorized seller certificate for India after-sales service

8

Technical bid documents and ATC-compliant certificates

9

Proof of dedicated service/support contact (toll-free number)

Frequently Asked Questions

Key insights about PUDUCHERRY tender market

How to bid for Puducherry interactive panel tender 2025?

Bidders must submit GST, PAN, audited turnover certificates for the last 3 years, ISO 9001 certification (bidder or OEM), experience certificates for similar deployments, OEM authorization for India, and technical bid documents. Ensure supply-installation-testing-commissioning scope and on-site warranty terms are clearly addressed.

What documents are required for interactive panel procurement in Puducherry?

Required documents include GST certificate, PAN, three-year turnover proof, ISO 9001 certificate, material test certificate, OEM authorization, experience certificates, and complete technical bid with ATC certificates. Also include service support contact details and proof of after-sales presence in India.

What are the key technical specifications for OPS-ready interactive panels in this tender?

Panels must be OPS-capable with pre-installed OS, at least RAM 4 GB, Storage 64 GB or higher, HDMI inputs/outputs, Bluetooth and Wi‑Fi connectivity, and touch points at a minimum of 10-point. Include pen/stylus and HDMI cables as listed accessories.

What is the expected delivery and installation scope for the Puducherry project?

Scope includes supply, installation, testing, commissioning, operator training, and providing statutory clearances if required. The option clause may adjust quantities up to ±25% with delivery time calculated from original delivery period, with minimum extension of 30 days.

What are the warranty and after-sales expectations for this procurement?

On-site warranty is mandatory; bidders must specify duration and coverage in the bid. Dedicated service support (toll-free) must be provided by the bidder or OEM, with clear escalation and response times for service requests.

How is the ISO 9001 certification relevant for this interactive panel tender?

ISO 9001 certification is mandatory for either the bidder or the OEM offering the interactive panel solution. It confirms a standardized quality management system, ensuring consistent product performance and post-sales support across India.

What is the role of OEM authorization in the Puducherry bid process?

OEM authorization is required when the bidder does not own the original product. The OEM must have a registered Indian office for after-sales service, and the authorization certificate must be submitted with the bid to validate technical compliance.

What are the minimum display specifications expected in this tender?

Minimum display specs include a specified panel size, resolution, brightness, contrast ratio, and panel life. Exact numbers are to be verified in the tender ATC; bidders should ensure compliance with the stated minimums for display performance.

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