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Indian Navy AMC for Data Centre & DR Site Ernakulam Kerala 2025 - ISMS/ITIL Service Standards & 25% Quantity Flex

Bid Publish Date

26-Dec-2025, 3:58 pm

Bid End Date

16-Jan-2026, 4:00 pm

EMD

₹79,632

Location

ERNAKULAM , KERALA

Progress

Issue26-Dec-2025, 3:58 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 5

DATA CENTRE DISASTER SERVICES DATA BACK UP PRECIOUS METAL SCRAP

Tender Overview

The Indian Navy, Department of Military Affairs, invites proposals for an AMC of the DATA CENTRE and DISASTER RECOVERY SITE located in ERNAKULAM, KERALA (682001). Estimated value is not disclosed; however, the EMD is ₹79,632. The scope centers on ongoing maintenance and support for critical data infrastructure, with a mandatory clause for a local service provider presence within the state and dedicated toll-free support. A 25% adjustment window on contract quantity or duration is allowed before contract award, reinforcing responsiveness to operational needs. The tender emphasizes service availability, escalation contact points, and a formal SOW attachment.

Technical Specifications & Requirements

  • Service category: AMC FOR DATA CENTRE AND DISASTER RECOVERY SITE for the Indian Navy, Ernakulam, Kerala.
  • EMD: ₹79,632 required to participate.
  • Contract flexibility: quantity/duration may be adjusted up to 25% at contract issue and post-issuance, with bidder acceptance mandatory.
  • Service presence: bidder must establish an office in the CONSIGNEE’S state (Kerala) with documentary evidence.
  • Support infrastructure: dedicated toll-free telephone line and an Escalation Matrix for service support must be provided by the bidder or OEM.
  • SOW: detailed scope available via attached file; bidders should review the SOW for exact AMC deliverables and response times.
  • BOQ: no items listed in the current tender schedule; focus is on service capability and compliance.

Terms, Conditions & Eligibility

  • Quantity/duration adjustment: ±25% allowed; acceptance required.
  • Local presence: office in Kerala required with documentary evidence.
  • Support commitments: dedicated toll-free number and escalation matrix required.
  • SOW attachment: mandatory review and compliance with the scope of work.
  • Documentation to submit: standard bid documents, financials, certifications, and OEM authorizations as applicable, plus evidence of service capabilities.
  • Penalties and warranties: not explicitly described in the data; bidders should rely on standard government AMC terms and the attached SOW for specifics.

Key Specifications

  • Product/Service: AMC for Data Centre and Disaster Recovery Site

  • Location: Ernakulam, Kerala 682001

  • EMD: ₹79,632

  • Contract flex: 25% quantity/duration adjustment at bid/award

  • Local presence: Office within Kerala with documentary evidence

  • Support: Dedicated toll-free number and Escalation Matrix

  • SOW: Refer to attached file for scope and performance metrics

  • BOQ: No items listed in current tender schedule

Terms & Conditions

  • EMD amount is ₹79,632 and is required to participate

  • Bidder must have a Kerala-based office with documentary evidence

  • Contract quantity/duration may be adjusted by up to 25%

Important Clauses

Payment Terms

Not detailed in provided data; bidders should verify in SOW and standard Navy AMC terms to confirm milestones, invoicing, and payment timelines.

Delivery Schedule

Not specified; AMC contracts typically require ongoing maintenance with defined response times in the SOW.

Penalties/Liquidated Damages

Not specified here; refer to SOW for SLA penalties, uptime guarantees, and LD percentages if any.

Bidder Eligibility

  • Must submit ₹79,632 EMD; proof via payment or BG

  • Kerala-based service office with verifiable address

  • Demonstrated capability in AMC for data centres or DR sites

  • OEM authorization where applicable and prior Navy/defense sector experience preferred

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar AMC engagements

4

Financial statements for the last 2 fiscal years

5

EMD submission proof (₹79,632) - payment receipt or bank guarantee

6

Technical bid documents demonstrating AMC capabilities

7

OEM authorization letters (where applicable)

8

Proof of office establishment in Kerala (address and registration)

9

Escalation matrix and dedicated support details

10

SOW confirmation with bidder’s capability to meet scope

Frequently Asked Questions

Key insights about KERALA tender market

How to bid for the Indian Navy AMC in Ernakulam Kerala 2025?

Bidders must submit the EMD of ₹79,632, provide a Kerala-based office, and demonstrate AMC capabilities for data centres and DR sites. Review the attached SOW, ensure OEM authorizations, and supply escalation matrices. Include GST, PAN, financials, and prior similar project certificates to participate.

What documents are required for the Ernakulam AMC bid in Kerala?

Required documents include GST registration, PAN, 2 years financial statements, prior AMC experience certificates, EMD proof of ₹79,632, technical bid detailing capabilities, OEM authorizations where applicable, and proof of Kerala office with address verification.

What are the service support requirements for the Navy data centre tender?

Tender requires a dedicated toll-free service line and an Escalation Matrix for support. The bidder must provide a local Kerala address, a service office, and ensure timely response per SOW SLA; include contact numbers for after-hours escalation.

What does the 25% adjustment clause mean for this AMC?

Bid/award allows up to 25% increase or decrease in contract quantity or duration before award and after issuance. Bidders must agree to revised scope and pricing, ensuring capability to scale services while maintaining performance metrics.

Which standards or certifications are expected for this data centre AMC?

No explicit standards are listed in the data provided; bidders should align with typical defense-grade data centre practices and include ISO/IEC 27001 or equivalent if claimed in SOW, plus OEM certifications where applicable.

When is the EMD required for participation in the Ernakulam tender?

EMD of ₹79,632 must accompany the bid submission as proof of seriousness; payment or bank guarantee should be provided per tender instructions and documented with submission packet.

What is the delivery/maintenance scope for the DR site AMC in Kerala?

Scope is defined in the SOW attachment; bidders should prepare to deliver ongoing maintenance, incident response, preventive checks, and DR site monitoring with defined uptime and escalation targets as per Navy requirements.