Captain Srinivasa Murthy Regional Ayurveda Drug Development Institute Water Purifier AMC Chennai Tamil Nadu AO Smith OEM-Based 2026

Tender Overview

The Procuring Organization is the Captain Srinivasa Murthy Regional Ayurveda Drug Development Institute (csmraddi), Chennai, seeking Annual Maintenance Services for a Water Purification and Conditioning System (AO Smith) in Chennai, Tamil Nadu. Scope covers preventive and breakdown maintenance, consumable replacements, and ensuring uninterrupted operation. The contract targets AO Smith water purifiers with RO/UV configurations and requires genuine OEM components. Estimated value is ₹4,000, with no explicit EMD listed. The AMC emphasizes quarterly visits, OEM-compliant parts, and transparent service records. This tender targets suppliers with AO Smith service capability, OEM authorization, and a track record in potable water purification systems. Unique aspects include 24-hour response to complaints and 48-hour repair windows with interim arrangements if parts are unavailable.

Technical Specifications & Requirements

• Product: AO Smith Water Purifier with RO/UV-based conditioning system
• Scope: Comprehensive preventive maintenance, breakdown maintenance, servicing, and replacement of consumables (filters, RO membrane, UV lamp, sediment and carbon filters, pre/post filters, etc.)
• Service cadence: Minimum four quarterly visits per year; each PM visit includes cleansing, sanitization, performance testing, water quality checks, leak/electrical checks
• Response: Complaint attendance within 24 working hours; breakdown repair within 48 working hours; interim arrangements if parts unavailable
• Consumables: Replacement as per OEM recommendations; no extra charges for consumables under AMC; only genuine OEM parts
• Documentation: Maintain a service log after every visit with PM, repair, and observations

Terms & Eligibility

• Inclusions: AMC for AO Smith water purifier; supply and replacement of consumables as per OEM guidance
• OEM compliance: Use only genuine AO Smith/OEM-approved components; provide OEM authorizations
• Spare parts: Removed defective parts become property of service provider unless purchaser directs otherwise
• Payment terms: Not explicitly stated; however, replacement policy indicates no extra charges for consumables covered under AMC
• Deliverables: Service records/logs; adherence to quarterly PM and timely responses; demonstration of uninterrupted operation throughout contract period