Indian Audit And Accounts Department Desktops Laptops Peripherals AMC Tender Jammu 2026 – ISI/ISO Standards & 25% At-Cycle Adjustment

Tender Overview

The Indian Audit And Accounts Department, located in Jammu, Jammu & Kashmir 180001, invites bids for a Comprehensive Annual Maintenance Contract (AMC) covering Desktops, Laptops, Peripherals, All-in-One PCs, and printers from brands including Dell, HP, Acer, Brother, and Microtek. Estimated value around ₹243,499, with an itemized repair-and-maintenance scope that includes on-site technician deployment and replacement of non-consumable parts at the contractor’s cost. The contract contemplates up to 25% variation in quantity or duration at bid and contract issuance, ensuring flexibility for hardware refreshes. Distinctive features include 24/7 problem rectification, weekend/holiday service on demand, and exclusive responsibility for defective components. Unique supplier requirements emphasize technician availability and compliance with the office’s monitoring of part replacements. This tender emphasizes a centralized AMC solution for a mixed fleet of desktops, laptops, printers, and UPS hardware.

Technical Specifications & Requirements

• Scope encompasses: laptops (Dell i5 3 units; HP 5 units), Desktop All-in-One (Dell 2 units; HP 33 units), Acer desktops (2 units), RDP desktops (Dell/RDP 28 units), and several HP LaserJet and Brother printers. The AMC must cover both hardware and software maintenance with on-site service.
• Key delivery expectations include deployment of at least one technical expert visiting daily, with after-hours on-call repair capability. Consumables (cartridges, toner, printer heads, etc.) are expressly excluded from the AMC.
• Evolving scope requires the AMC provider to manage replacement of unrecoverable parts at their own cost while ensuring all replaced parts are deposited with the AAO/Admin. The contract reinforces a strict compliance posture with onsite diagnostics and timely escalation procedures.

Terms, Conditions & Eligibility

• A blanket 25% quantity/duration adjustment is permitted at contract issue and ongoing; bidders must accept revisions.
• Bidder must certify sound financial standing, avoiding liquidation or bankruptcy and upload an undertaking to this effect.
• The contract is comprehensive: the vendor bears costs for defective parts, with office control over replacements; consumables excluded. A dedicated technician must be posted regularly; overtime weekend/on-call commitments are at no extra charge.