Indian Audit And Accounts Department Desktops Laptops Peripherals AMC Tender Jammu 2026 – ISI/ISO Standards & 25% At-Cycle Adjustment
Bid Publish Date
23-Apr-2026, 7:35 pm
Bid End Date
04-May-2026, 2:00 pm
Value
₹2,43,499
Location
Progress
Tender Overview
The Indian Audit And Accounts Department, located in Jammu, Jammu & Kashmir 180001, invites bids for a Comprehensive Annual Maintenance Contract (AMC) covering Desktops, Laptops, Peripherals, All-in-One PCs, and printers from brands including Dell, HP, Acer, Brother, and Microtek. Estimated value around ₹243,499, with an itemized repair-and-maintenance scope that includes on-site technician deployment and replacement of non-consumable parts at the contractor’s cost. The contract contemplates up to 25% variation in quantity or duration at bid and contract issuance, ensuring flexibility for hardware refreshes. Distinctive features include 24/7 problem rectification, weekend/holiday service on demand, and exclusive responsibility for defective components. Unique supplier requirements emphasize technician availability and compliance with the office’s monitoring of part replacements. This tender emphasizes a centralized AMC solution for a mixed fleet of desktops, laptops, printers, and UPS hardware.
Technical Specifications & Requirements
- Scope encompasses: laptops (Dell i5 3 units; HP 5 units), Desktop All-in-One (Dell 2 units; HP 33 units), Acer desktops (2 units), RDP desktops (Dell/RDP 28 units), and several HP LaserJet and Brother printers. The AMC must cover both hardware and software maintenance with on-site service.
- Key delivery expectations include deployment of at least one technical expert visiting daily, with after-hours on-call repair capability. Consumables (cartridges, toner, printer heads, etc.) are expressly excluded from the AMC.
- Evolving scope requires the AMC provider to manage replacement of unrecoverable parts at their own cost while ensuring all replaced parts are deposited with the AAO/Admin. The contract reinforces a strict compliance posture with onsite diagnostics and timely escalation procedures.
Terms, Conditions & Eligibility
- A blanket 25% quantity/duration adjustment is permitted at contract issue and ongoing; bidders must accept revisions.
- Bidder must certify sound financial standing, avoiding liquidation or bankruptcy and upload an undertaking to this effect.
- The contract is comprehensive: the vendor bears costs for defective parts, with office control over replacements; consumables excluded. A dedicated technician must be posted regularly; overtime weekend/on-call commitments are at no extra charge.
Terms & Conditions
-
Key Term 1: 25% quantity/duration variation allowed at bid and post-issuance
-
Key Term 2: Comprehensive AMC with contractor bearing repair/replacement costs for non-consumables
-
Key Term 3: On-site technician presence every working day, after-hours support included
Important Clauses
Payment Terms
Not specified in provided data
Delivery Schedule
On-site technician deployment on all working days; weekend/holiday support at no extra cost
Penalties/Liquidated Damages
Not specified in provided data
Bidder Eligibility
-
No bidder liquidation, court receivership, or bankruptcy proceedings
-
Capability to supply AMC for mixed hardware (Desktops, Laptops, Peripherals, UPS, Printers)
-
Experience in on-site maintenance and replacement of non-consumable parts
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | I.M.P IT SOLUTIONS( MSE Social Category:General ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell,Annual Mainte | |
| L2 | SHREE ENTERPRISES Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell,Annual Mainte | |
| L3 | A H INFOTECH Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell,Annual Mainte | |
| L4 | S & N TECHNOLOGIES( MSE Social Category:General ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell,Annual Mainte | |
| L5 | SEAGUL INFOTECH( MSE Social Category:General ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell,Annual Mainte | |
| L6 | RNSYADUVENDRA ENTERPRISES INDIA PRIVATE LIMITED( MSE Social Category:OBC ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell,Annual Mainte | |
| L7 | ACS System Solutions( MSE Social Category:OBC ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell,Annual Mainte | |
| L8 | CYBER PLANET( MSE Social Category:OBC ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell,Annual Mainte | |
| L9 | GLOBAL TECHNOLOGY Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell,Annual Mainte | |
| L10 | BIG DISCOUNTS Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell,Annual Mainte | |
| L11 | VENTUREIT( MSE Social Category:SC ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell,Annual Mainte |
Contract / Result Documents 1
Please sign in or create an account to view contract details and download result documents.
Tender Data
Bid Details
Quantity
94
Bid Type
Single Packet Bid
Bid Validity
60 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Requirements
Min. Avg. Annual Turnover
5
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; RDP , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Acer , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; Dell , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); Brother , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 10 KVA); Microtek
Authority Records
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Free consultation · 24h response
Documents 2
GeM-Bidding-9244233.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
Experience Criteria
Bidder Turnover
Certificate (Requested in ATC)
Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
Key insights about JAMMU AND KASHMIR tender market
How to bid for the AMC tender in Jammu for desktops and peripherals?
Bidders should prepare the AMC proposal with on-site technician deployment details, ensure capability to repair non-consumable parts, and accept up to 25% variation in quantity or duration. Include the required organizational credentials and proof of financial stability along with OEM authorizations if applicable, and confirm service coverage for Dell, HP, Acer, Brother, and Microtek devices.
What documents are required for the Jammu IT AMC bid submission?
Submit GST certificate, PAN, company registration, financial statements, prior AMC experience certificates, technician qualification details, and an undertaking stating no liquidation or bankruptcy. Include OEM authorizations for the listed brands and evidence of on-site service capability, along with a proposed schedule and pricing structure.
What is the scope of equipment covered under this AMC in Jammu?
The scope includes Dell and HP laptops, Dell and HP desktops (All-in-One), Acer desktops, Dell RDP desktops, HP LaserJet and Brother printers, and UPS units from Microtek and Numeric. Consumables are excluded; repairs must be managed by the AMC provider, with replacements at the contractor’s cost.
What are the on-site service requirements for the Jammu tender?
A dedicated technician must be stationed at the office on all working days, with tools, software, and CDs for day-to-day repairs. Emergency after-hours and weekend work must be provided at no extra charge, with the contractor bearing the technician’s wages.
Are there any brand-specific or warranty standards in the Jammu AMC?
Brand coverage includes Dell, HP, Acer, Brother, and Microtek items. While specific warranty terms aren’t enumerated, the contract requires replacement of defective/irreparable parts at contractor cost, and deposits of replaced parts with AAO/Admin as per the agreement.
What is the estimated value and variation allowed under this tender?
Estimated value is around ₹243,499. A contract quantity or duration may be adjusted by up to 25% at the time of contract issue and during the term, with the bidder required to accept revised scope without dispute.