National Institute For Locomotor Disabilities Hardware AMC Tender 2025 in India - Annual Maintenance Contract for Various Hardware Items

Tender Overview

The National Institute For Locomotor Disabilities seeks an Annual Comprehensive Maintenance Contract (AMC) for various hardware items under a Custom Bid for Services framework. The contract covers ongoing maintenance and support services at the institute’s facility in India, with an emphasis on timely service delivery, dedicated support, and clear escalation pathways. Key differentiators include on-site service presence within the consignee state, online EMD/PBG submission, and a robust warranty/after-sales framework aligned to OEM standards. The bidder must ensure non-obsolescence, maintain residual market life of offered items, and demonstrate financial integrity and post-sale service capabilities. This opportunity requires a service-centric approach with emphasis on staff payroll compliance and service continuity.

Technical Specifications & Requirements

• No explicit technical specifications are provided in the tender text. However, the scope implies Annual Maintenance Contract (AMC) for diverse hardware items, requiring proven service and support capabilities, on-site maintenance, and an escalation matrix.
• Key expectations include: establishing a local service office within the consignee state, dedicated/toll-free service contact, and an escalation matrix with direct phone access for critical incidents.
• Payment and compliance requirements anticipate payroll accountability for deployed personnel, statutory documentation (PF/ESIC), and online EMD/PBG submission. Bidder must avoid obsolescence and ensure items have at least 7 years residual market life as per terms.

Terms, Conditions & Eligibility

• EMD/Payment: Online RTGS/IBN transfer to the designated bank with proof of payment. Ensure bid number and bidder name in transaction details.
• Delivery & Support: Office in the consignee state; dedicated service line and escalation matrix required.
• Legal & Financial: No liquidation or bankruptcy; provide undertaking; ensure compliance with salary/wage payments to deployed staff and statutory documents.
• Compliance: Do not quote obsolete items; maintain OEM life; ensure necessary certificates and documents are uploaded with bid.