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GEM

Controller General Of Defence Accounts Telephone Exchange 48 Line Tender 2026 Rajasthan-style Specification and Warranty 5 Years

Bid Publish Date

19-Feb-2026, 10:36 pm

Bid End Date

02-Mar-2026, 9:00 am

Location

NORTH SIKKIM , SIKKIM

Progress

Issue19-Feb-2026, 10:36 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 1

TELEPHONE EXCHANGE

Tender Overview

The procurement is issued by the Controller General Of Defence Accounts under the Department Of Defence for a Telephone exchange 48 Line system. The scope encompasses supply, installation, testing, commissioning, and operator training with statutory clearances, at consignee locations. Key differentiators include a flexible quantity option (up to 25% increase) and a 30-day minimum extension rule aligned to delivery periods. A dedicated service framework requires a functional service centre in the state of each consignee location or establishment within 30 days of contract award, plus a toll-free service line and escalation matrix. The anticipated contract emphasizes comprehensive after-sales support and a 5-year warranty from final acceptance, with OEM warranty certificates due at delivery. Location details are not specified in the provided data, but the tender targets defence procurement standards and turnkey delivery. This tender’s unique elements are the option clause, explicit after-sales service expectations, and the necessity for in-country installation, commissioning, and training teams.

Technical Specifications & Requirements

  • Product scope: Telephone exchange 48 Line system (category: telecom equipment) with supply, installation, testing, commissioning, and operator training
  • Service obligations: On-site/off-site support as applicable; establishment of a service centre within 30 days if not existing; dedicated toll-free service line; escalation matrix with direct contact numbers
  • Warranty: 5-year warranty from final acceptance or post-installation completion; OEM warranty certificates due at delivery; fault rectification during warranty guaranteed
  • Delivery/installation: Includes statutory clearances if required; installation, commissioning, and training included in scope; ensure in-India service group for after-sales support
  • Compliance: In-country presence and responsive maintenance capability are mandatory; service centre locations to be uploaded with bid

Terms, Conditions & Eligibility

  • Quantity flexibility: Purchaser may increase/decrease quantity up to 25% of bid quantity; extension of delivery period during optional quantity changes with minimum 30 days added time
  • Scope clarity: Bid price must cover supply, installation, testing, commissioning, and operator training; statutory clearances if needed
  • Payment terms: Not specified in the data
  • Documentation: OEM authorizations and service capability documentation required; proof of functional service centre and escalation matrix expected
  • Warranty/penalties: 5-year warranty; inclusion of after-sales service capabilities; address breakdowns within warranty period
  • Service centres: Must have presence in the State of each consignee location or establish within 30 days of award

Key Specifications

  • Product: 48-line telephone exchange system

  • Scope: Supply, Installation, Testing, Commissioning, Training

  • Warranty: 5 years from final acceptance

  • Service: Dedicated toll-free support and escalation matrix

  • Delivery: Statutory clearances if required; in-country service capability

  • Option: Quantity variation up to 25% during contract

Terms & Conditions

  • Option Clause allows +/-25% quantity adjustment with extended delivery time rules

  • 5-year OEM warranty and guaranteed fault rectification during the warranty period

  • Mandatory functional Service Centre in consignee state or establishment within 30 days

Important Clauses

Payment Terms

Not specified in tender data; likely to be as per standard CGDA terms and contract

Delivery Schedule

Delivery period begins after final ordering, with possible extension for increased quantity; minimum 30 days added time when applicable

Penalties/Liquidated Damages

Not detailed; standard defence procurement LDs may apply based on contract terms

Bidder Eligibility

  • Experience in supplying telecom exchange equipment or similar defence-grade systems

  • Proof of in-country service presence or plan to establish within 30 days

  • Ability to provide OEM authorization and 5-year warranty coverage

Documents 3

GeM-Bidding-9015754.pdf

Main Document

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates for relevant telecom/defence procurement

4

Financial statements (audited) for the last 2–3 years

5

EMD/Security deposit documents as applicable

6

Technical bid documents and compliance checklists

7

OEM authorizations or dealership/distributorship certificates

8

Proof of functional Service Centre or plan to establish Centre within 30 days

Frequently Asked Questions

Key insights about SIKKIM tender market

How to bid for the telephone exchange tender inCGDA 2026?

Bidders must submit GST, PAN, experience certificates, financial statements, EMD, OEM authorizations, and technical bid documents. Ensure compliance with a 5-year warranty and establishment of a dedicated service centre within 30 days if not present. Include escalation matrix and toll-free support details.

What documents are required for CGDA defence telecom tender 2026?

Required documents include GST registration, PAN, last 3 years' financial statements, experience certificates for defence telecom projects, EMD deposit proof, OEM authorization, and technical bid with compliance statements. If no service centre exists, provide a robust plan to establish one within 30 days.

What are the technical specs for the 48-line exchange in this tender?

The tender specifies a 48-line telephone exchange system with supply, installation, testing, commissioning, and operator training. No explicit performance metrics published; the emphasis is on turnkey delivery, statutory clearances, and 5-year OEM warranty posts-installation.

When is the delivery window and what about quantity changes?

Delivery terms permit a quantity adjustment of up to 25% during contracting and currency with extended delivery periods calculated as (Increased quantity/Original quantity) × Original delivery period, minimum 30 days. Delivery starts from the last date of the original delivery order.

What warranty and after-sales support are required for CGDA telecom system?

A 5-year warranty from final acceptance or post-installation is required. OEM warranty certificates must accompany delivery, with a dedicated India-based service team and a toll-free support line and escalation matrix provided in bid documents.

What are the eligibility criteria for defence telecom procurement in CGDA?

Eligibility includes prior supply experience in telecom exchange systems or defence-grade equipment, proof of a functional or planned service centre in the consignee state within 30 days, and compliance with OEM authorization and warranty requirements.

What is included in scope of supply for this CGDA tender?

Scope covers supply, installation, testing, commissioning, and operator training, plus any required statutory clearances. Price must include all components and services; the contractor must ensure end-to-end delivery and post-installation support as per CGDA terms.

Are service centres mandatory and how soon must they be established?

Yes. A functional service centre is required in the state of each consignee location, or must be established within 30 days of award. Documentation proving service capability is required at bid submission.