TenderDekho Logo
GEM

Controller General of Defence Accounts Call Centre Service Tender Allahabad Uttar Pradesh - Per-Seat On-Prem & Onsite 2025

Bid Publish Date

29-Nov-2025, 12:26 pm

Bid End Date

15-Dec-2025, 1:00 pm

EMD

₹3,32,450

Value

₹1,66,22,112

Location

ALLAHABAD , UTTAR PRADESH
Generate Docs

Progress

Issue29-Nov-2025, 12:26 pm
Technical13-12-2025 15:52:45
Financial
AwardCompleted
Explore all 4 tabs to view complete tender details

Quantity

50

Bid Type

Two Packet Bid

Key Highlights

  • • Dedicated toll-free service support number required
  • • Escalation matrix for service support mandatory
  • • Malicious Code Certificate required to certify no embedded malware
  • • Option clause allows up to 50% quantity/duration adjustment
  • • Salary/wage payment responsibility lies with the service provider
  • • Past experience proofs accepted via contract copies and client certificates
  • • No BOQ items; focus on service capabilities and SLAs

Categories 2

BPO CALL CENTRE

Tender Overview

Controller General Of Defence Accounts (CGDA), Department Of Defence, seeks a Call Centre Service - Per Seat Basis with On-Prem and Onsite delivery in Allahabad, Uttar Pradesh (210010). The project’s estimated value is ₹16,622,112 with an EMD of ₹332,450. Bidders must provide a dedicated/ toll-free service line, plus an escalation matrix, and comply with mandatory certificates including a Malicious Code Certificate. No BoQ items are listed, indicating a service-oriented scope rather than hardware supplies. The contract may include flexible quantity/duration adjustments within a 50% band as per option clause. The buyer requires a compliant bidder capable of rapid deployment and ongoing support.

Technical Specifications & Requirements

  • Per-Seat Call Centre Service with On-Prem setup and onsite delivery at CGDA’s location in Allahabad.
  • No itemized BOQ; focus on service capabilities, call routing, and helpdesk operations.
  • Key compliance elements include a Dedicated Toll-Free Service Support number and an Escalation Matrix.
  • Mandatory security certificate: Malicious Code Certificate ensuring no embedded malicious software; breach implications for IPR and data integrity are defined.
  • Compliance with bidder financial health and non-liquidity conditions; past experience evidence accepted via contracts, invoices, or client certificates.
  • The bid may require ongoing maintenance, support SLAs, and potential penalties for non-performance as implied by standard procurement terms.

Terms, Conditions & Eligibility

  • EMD: ₹332,450; eligibility includes financial credibility and non-liquidity.
  • Bidders must upload required certificates and documents per the bid document/ATC.
  • Service provider must ensure salaries/wages for deployed staff are paid by the provider pre-claim (with statutory documents).
  • An option clause allows contract quantity/duration adjustments up to 50%.
  • Past experience proof can be contract copies, client execution certificates, orInvoices with self-certification.
  • Mandatory Malicious Code certificate and escalation details are required; failure to submit may lead to rejection.

Key Specifications

  • Call centre service per-seat model with On-Prem deployment

  • Dedicated toll-free support number

  • Escalation matrix for service issues

  • Malicious code certificate ensuring no embedded malware

  • No BoQ items; service scope and SLAs govern the procurement

  • Past experience evidence acceptable via contracts or client attestations

Terms & Conditions

  • EMD amount ₹332,450 required

  • Bidder must provide dedicated call support and escalation matrix

  • 50% quantity/duration flexibility under option clause

Important Clauses

Payment Terms

Salaries paid by service provider; reimbursement from buyer follows submission of statutory documents and payroll records

Delivery Schedule

On-Prem setup and onsite deployment at CGDA location in Allahabad; exact timelines not disclosed

Penalties/Liquidated Damages

Penalties for non-performance implied by standard terms; exact LD rate not disclosed

Bidder Eligibility

  • No liquidation or court receivership

  • Demonstrated experience in configuring or operating call centre services

  • Financial stability proven by statements and tax documents

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite

Authority Records

MINISTRY OF DEFENCEDEFENCE DEPARTMENT

BID & GeM Expert Consultancy

End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.

Bid Preparation GeM Registration Document Filing

Free consultation · 24h response

Documents 5

GeM-Bidding-8444441.pdf

Main Document

Other Documents

OTHER

Scope Of Work Document

SCOPE_OF_WORK

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

Past Similar Tenders (Historical Results)

5 found

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite

N/a

JAMMU, JAMMU & KASHMIR

Posted: 22 January 2026
Closed: 2 February 2026
GEM

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite,Call Centre Ser

National Informatics Centre (nic)

NEW DELHI, DELHI

Posted: 15 May 2025
Closed: 26 May 2025
GEM

Uttar Pradesh Medical Education Department Call Centre Setup Tender Lucknow 2026 - Per Seat Basis, On Prem & Onsite - ₹7.2 Cr

N/a

LUCKNOW, UTTAR PRADESH

Posted: 21 February 2026
Closed: 17 March 2026
GEM

Housing And Urban Planning Department Uttar Pradesh Call Centre Per Seat Tender 2026 UP - 25% Quantity Flexibility & RTGS EMD 2026

N/a

GHAZIABAD, UTTAR PRADESH

Posted: 19 February 2026
Closed: 6 March 2026
GEM

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup

General Administration

NORTH 24 PARGANAS, WEST BENGAL

Posted: 26 March 2025
Closed: 28 April 2025
GEM

Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Past experience proofs: contract copies, invoices, execution certificates

4

Financial statements to demonstrate solvency

5

EMD payment receipt or instrument

6

Technical bid and compliance certificates

7

OEM authorizations or service partner confirmations (if applicable)

8

Malicious Code Certificate

Technical Results

S.No Seller Date Status
1
ADHISHA FACILITY AND MANAGEMENT PRIVATE LIMITED   Under PMA
13-12-2025 15:52:45
2
ARIA TELECOM SOLUTIONS PRIVATE LIMITED   Under PMA
14-12-2025 18:27:41
3
BPO CONVERGENCE PRIVATE LIMITED   Under PMA
12-12-2025 18:05:46
4
DATA LIVE COMPUTER TECHNOLOGY   Under PMA
15-12-2025 12:35:01
5
DEEPIJA TELECOM PRIVATE LIMITED   Under PMA
15-12-2025 11:24:55
6
EDGE BUSINESS SOLUTIONS PRIVATE LIMITED   Under PMA
15-12-2025 12:56:51
7
ILEADS AUXILIARY SERVICES PRIVATE LIMITED   Under PMA
14-12-2025 14:42:20
8
MILDAIN SOLUTIONS LLP   Under PMA
15-12-2025 12:42:09
9
PATIO DIGITAL PRIVATE LIMITED   Under PMA
15-12-2025 12:08:19
10
S M GROUP   Under PMA
15-12-2025 11:12:22
11
STARWALK SERVICES PRIVATE LIMITED   Under PMA
14-12-2025 19:28:16
12
TECH2GLOBE WEB SOLUTIONS LLP   Under PMA
15-12-2025 12:56:31
13
VAPSOFT TECHNOLOGIES PRIVATE LIMITED   Under PMA
15-12-2025 12:44:50

Financial Results

Rank Seller Price Item
L1
PATIO DIGITAL PRIVATE LIMITED( MSE Social Category:General )    Under PMA
Item Categories : Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite
L2
ILEADS AUXILIARY SERVICES PRIVATE LIMITED( MSE Social Category:General )    Under PMA
Item Categories : Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite
L3
MILDAIN SOLUTIONS LLP( MSE Social Category:General )    Under PMA
Item Categories : Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite
L4
BPO CONVERGENCE PRIVATE LIMITED( MSE Social Category:General )    Under PMA
Item Categories : Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite
L5
ARIA TELECOM SOLUTIONS PRIVATE LIMITED( MSE Social Category:OBC )    Under PMA
Item Categories : Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite
L6
DEEPIJA TELECOM PRIVATE LIMITED( MSE Social Category:General )    Under PMA
Item Categories : Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite

Frequently Asked Questions

Key insights about UTTAR PRADESH tender market

How to bid for CGDA call centre service tender in Allahabad 2025

Bidders must submit a complete bid with EMD ₹332,450, GST/PAN, past experience proofs, and mandatory certificates including the Malicious Code Certificate. Ensure a dedicated toll-free support line and an Escalation Matrix. The service scope is per-seat with On-Prem deployment; confirm delivery timelines with CGDA procurement.

What documents are required for CGDA call centre bid 2025 Allahabad

Required documents include GST registration, PAN card, financial statements, EMD receipt, past experience proofs (contracts or client certificates), technical bid, and OEM authorizations if applicable. Also upload the Malicious Code Certificate and the Escalation Matrix for service support.

What are the technical requirements for per-seat call centre tender Allahabad

Though no BoQ exists, the bid demands a dedicated toll-free number, On-Prem call centre setup, onsite deployment in Allahabad, and an escalation matrix. Certificates must include Malicious Code Certification; bidders should demonstrate prior call centre operations and SLA capabilities.

What is the EMD amount for CGDA call centre bid 2025 Allahabad

The EMD is ₹332,450. It should be paid via the prescribed method in the bid document and uploaded as proof with the bid submission, ensuring funds are available at the time of bid opening.

What are the delivery and support expectations for CGDA call centre

Delivery requires On-Prem deployment and onsite setup at Allahabad location. Ongoing support includes a dedicated toll-free number and an escalation matrix. Payment and SLA details will be governed by standard terms; ensure payroll and statutory documents accompany staff deployment.

How to prove past experience for CGDA defence call centre tender

Submit contract copies with invoices and self-certification, client execution certificates, or third-party release notes as proof of past call centre work. This should demonstrate capability aligned with the tender’s service scope and SLAs.

What is the scope of the option clause in CGDA tender 2025

The buyer may adjust contract quantity or duration by up to 50% before issuance and after issuance, bidders must accept revised terms. Plan for scale-up or scale-down accordingly in resource and pricing strategies.

Which standards or certifications are explicitly required for CGDA bid

A Malicious Code Certificate is mandatory; while no hardware standards are listed, bidders must maintain robust security posture and provide escalation and support documentation. No ISI/ISO codes are explicitly mandated in the available data.

Similar Tenders

5 found

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

N/a

📍 LUCKNOW, UTTAR PRADESH

EMD: ₹6.5 L
Est: ₹6.5 Cr
⏰ Deadline: 2 weeks left
🛒 Type: Service
View GEM

Monthly Basis Cab & Taxi Hiring Services - Sedan; As Per ATC; Local 24*7

Uttar Pradesh Power Corporation Limited (uppcl)

📍 ETAWAH, UTTAR PRADESH

Est: ₹3.9 L
⏰ Deadline: 2 weeks left
🛒 Type: Service
View GEM
Urgent

Monthly Basis Cab & Taxi Hiring Services - MUV; 2000X720; Outstation 24*7

North Central Railway

📍 MATHURA, UTTAR PRADESH

EMD: ₹39,600
Est: ₹19.8 L
⏰ Deadline: 7 days left
🛒 Type: Service
View GEM
Urgent

Catering service (Event Based) - As per ATC; Veg; As per ATC

Disaster Management Department

📍 MAHOBA, UTTAR PRADESH

EMD: ₹13,200
Est: ₹13.2 L
⏰ Deadline: 3 days left
🛒 Type: Service
View GEM
Urgent

Open Tender for 13/IT/CCC/2026-2027 in HISAR, HARYANA

Haryana Board Corporation

📍 HISAR, HARYANA

EMD: ₹10.0 L
Est: ₹15.6 Cr
⏰ Deadline: 6 days left
🛒 Type: Service
View EPROCURE

TenderDekho

Offerings

Tender Alerts

5 types · 54 portals · AI-personalized

Competitor Intel

4 L+ companies · H2H analysis

GeM Services

Registration · Listing · Submission

 View All