DRDO AMC for Thermo Fisher iCE3500 AAS in India 2026 — OEM Authorization, 3-Year PM/3 Breakdowns
Progress
Quantity
1
Bid Type
Two Packet Bid
Categories
24
Tender Overview
Defence Research and Development Organisation (DRDO) seeks a 3-year Annual Maintenance Contract (AMC) for a Thermo Fisher Scientific iCE3500 Atomic Absorption Spectrometer (Sr No AA05180810). The engagement covers three breakdown visits per year and one preventive maintenance visit per year, with a mandatory 48-hour response time and one-week issue resolution. The vendor must provide OEM-authorized service with a proven track record, including a list of national/international customers and at least three testimonials from reputed labs or government facilities. The contract scope includes replacement of faulty parts or consumables on an as-needed basis. This procurement is delivered under DRDO’s GeM terms with a three-year AMC period.
- Organization: Defence Research and Development Organisation
- Product/Service: AMC for Thermo Fisher iCE3500 AAS
- Location: India
- Estimated Value/EMD: Not disclosed; scope emphasizes OEM expertise and service SLAs
- Key differentiator: OEM-authorized technicians and 48h response SLA for critical analytical equipment
- Unique aspects: Calibrations and preventive maintenance included; penalties for SLA violations
Technical Specifications & Requirements
- Instrument model: iCE3500 AAS; serial number AA05180810; manufacturer: Thermo Fisher Scientific
- AMC scope: 3 breakdown visits/year; 1 preventive maintenance visit/year; calibration of AAS; replacement of consumables as required
- Response & resolution: 48 hours for breakdown attendance; resolution target: within 1 week per call
- Expertise required: OEM-authorized service provider with at least 2 years’ service experience on similar instrument; service engineer to hold company ID; detailed list of national/international clients and a minimum of 3 testimonials
- Personnel: Service engineer with minimum 2 years experience; one engineer per call; on-site attendance within 48 hours
- Delivery/maintenance cadence: PM annually; breakdown calls limited to 3 per year; work performed during office hours
- Penalties: SLA violations subject to penalties as per applicable terms; ownership transfer for maintenance upon award; formal takeover report required
- Documentation: Compliance with DRDO/GeM general terms; OEM authorization required
Terms, Conditions & Eligibility
- AMC period: 3 years for iCE3500 AAS; fault parts/consumables billed on demand
- OEM authorization: Essential; demonstrate credentials with manufacturer endorsement and service capabilities
- Response time: 48 hours for breakdowns; total annual breakdowns not to exceed 3 calls
- Preventive maintenance: 1 per year included; calibration of AAS instrument
- Acceptance/reporting: Immediate takeover report post-award; ensure full operability throughout contract
- Penalties: Applicable for delays or improper handling; penalties per SLA terms
- Work hours: AMC activities during standard office hours; site-based service delivery
- Submission readiness: Demonstrate prior similar work, provide testimonials, and list customers
Key Specifications
-
Product/service names and categories: Thermo Fisher iCE3500 Atomic Absorption Spectrometer AMC
-
Quantities/values: 3 breakdown visits per year; 1 preventive maintenance per year; AMC duration 3 years
-
EMD/estimated value: Not disclosed; emphasis on OEM authorization and service level agreements
-
Experience: OEM-authorized, minimum 2 years per engineer, 3 testimonials + client list
-
Quality/standards: ISO 9001 (if stated by OEM); IS applicability not specified
-
Warranty/AMC deliverables: Calibration, parts/consumables on request, SLA-based response
Terms & Conditions
-
Key Term 1: 3-year AMC for iCE3500 AAS with OEM authorization required
-
Key Term 2: 48-hour breakdown response and 1-week resolution SLA
-
Key Term 3: 3 annual breakdown visits and 1 annual PM with calibration
Important Clauses
Payment Terms
Not explicitly stated; standard GeM terms apply; penalties for SLA breaches.
Delivery Schedule
On acceptance, immediate takeover report; maintenance during working days only.
Penalties/Liquidated Damages
Penalties applicable for failure to meet service levels; specifics to be detailed in contract.
Bidder Eligibility
-
Must be OEM-authorized service provider for Thermo Fisher iCE3500 AAS
-
Minimum 2 years of instrument servicing experience per engineer
-
Provide at least 3 testimonials from reputed labs or government facilities
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - Atomic Absorption Spectrometer, Model - iCE3500 , Sr No AA05180810; Thermo Fisher Scientific; Annual Maintenance Contract (AMC); Three breakdown visits per year and One preventive maintenance per year; No
Authority Records
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Free consultation · 24h response
Documents 5
GeM-Bidding-9252103.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
🤖 AI-Powered Bidder Prediction
Discover companies most likely to bid on this tender
Required Documents
GST Registration Certificate
Permanent Account Number (PAN) Card
OEM Authorization/Manufacturer’s Authorization Letter for Thermo Fisher iCE3500
Company Profile and Service Capability Statement
List of national and international customers with contact details
Minimum three testimonials from reputed multinational labs or government laboratories
Experience certificates showing relevant service on AAS or similar instrumentation
Audited financial statements or financial capability proof
Proposed service engineer qualifications and ID badge policy
Maintenance protocol and preventive maintenance schedule
Any prior GeM/DRDO AMC experience documentation
Corrigendum Updates
1 Update Update
Extended Deadline
13-Jun-2026, 10:00 am
Opening Date
13-Jun-2026, 10:30 am
Frequently Asked Questions
Key insights about ASSAM tender market
How to bid for DRDO AMC for Thermo Fisher iCE3500 AAS in India 2026?
Bidders must submit OEM authorization, GST, PAN, financial statements, and experience certificates. Provide testimonials from labs or establishments, a list of clients, and a detailed maintenance plan covering 3 breakdown visits and 1 PM per year. Ensure 48-hour breakdown response and 1-week resolution SLA compliance.
What documents are required for the iCE3500 AMC procurement in India?
Required documents include OEM authorization letter for Thermo Fisher iCE3500, GST certificate, PAN, company profile, 3 testimonials, client list, experience certificates, and financial statements. Also submit ID proof for service engineers and calibration procedures for annual PM.
What are the minimum experience criteria for service engineers for this DRDO AMC?
Each service engineer must have at least 2 years of hands-on experience servicing iCE3500 or similar AAS instruments, possess a valid company ID, and be supported by a documented service history with OEM-certified training where available.
What are the key performance requirements for breakdown response in this tender?
Breakdown responses must be provided within 48 hours of a call, with on-site repair or resolution targeted within one week. Failure to meet SLAs may trigger penalties as per the contract terms and GeM guidelines.
What is the AMC scope for the Thermo Fisher iCE3500 in this tender?
The AMC covers 3 breakdown visits per year and 1 preventive maintenance visit per year over a 3-year period, with fault parts or consumables supplied as needed. Calibrations are included as part of preventive maintenance.
Which organization authority is required to participate in this maintenance tender?
Participation requires OEM authorization from Thermo Fisher for iCE3500 maintenance, along with demonstrable experience servicing the instrument or equal models, and a credible client testimonial portfolio.
What are the special terms and penalties for DRDO AMC service?
Penalties apply for SLA violations and delayed attendance; the contract specifies penalties for failures to achieve response/resolution timelines, with remedies defined in the final terms. Work is performed during standard office hours.
Explore More Opportunities
Unlock Tender Documents
Sign up now to access all documents
Documents 5
GeM-Bidding-9252103.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS