Government Tender Published for Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite in LUCKNOW, UTTAR PRADESH
Bid Publish Date
08-Oct-2026, 5:36 pm
Bid End Date
19-Oct-2026, 4:00 pm
EMD
₹12,250
Location
Progress
N/a announces a tender for Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite in LUCKNOW, UTTAR PRADESH. Quantity: 4. Submission Deadline: 19-10-2026 16: 00: 00. Last date to apply is approaching fast!
Tender Data
Bid Details
Quantity
4
Bid Type
Two Packet Bid
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
49
Experience Required
5 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
13
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Lucknow
Delivery Pincodes
226001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Surendra Kushwaha | 226001,10th floor jawahar bhawan lko | Lucknow | Uttar Pradesh | 226001 | 4 | - | Number of Months : 12 Number of Shift per day : 1 Number of Working days in Month : 26 |
Authority Records
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Documents 4
GeM-Bidding-10005408.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
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Required Documents
Experience Criteria
Bidder Turnover
Certificate (Requested in ATC)
OEM Annual Turnover
Additional Doc 1 (Requested in ATC)
Additional Doc 2 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer