GEM

Central Autonomous NHAI Interactive Panel Tender Tiruchirappalli Tamil Nadu 3-Year Warranty 2025

Bid Publish Date

26-Nov-2025, 5:59 pm

Bid End Date

17-Dec-2025, 6:00 pm

Location

TIRUCHIRAPPALLI , TAMIL NADU

Progress

Issue26-Nov-2025, 5:59 pm
AwardPending
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Quantity

5

Category

Interactive panel with 3 years warranty

Bid Type

Two Packet Bid

Key Highlights

  • • OEM must have a registered office in India for 10+ years with active complaint disposal mechanisms
  • • OEM turnover requirement: ₹1500 crore+ in the last 3 years
  • • MAF (Manufacturer Authorization Form) required for Interactive Panel and PTZ Camera
  • • Demo and installation at consignee address within 30 days of LOA
  • • Service centre must be in the consignee state with GST registration and responsive contact details
  • • Quantity adjustments allowed up to 25% during and after contract at contracted rates

Categories 15

INTERACTIVE PANEL PANEL SECURITY CAMERAS AUDIO VIDEO EQUIPMENT SURVEILLANCE EQUIPMENTS CAMERA SCANNING ELECTRON MICROSCOPES VIDEO MONITORS SPEAKER AUDIO VIDEO CONFERENCING CCTV SYSTEM WEB VIDEO TRACKING SYSTEM WEB CAMERA COMPUTER ACCESSORIES

Tender Overview

Central Autonomous (National Highways Authority of India) invites bids for an interactive panel with 3 years warranty, a Video Conferencing PTZ camera, an OPS for the interactive panel, plus Wireless Mouse and Wireless Keyboard. The procurement emphasizes OEM-led delivery, mandatory installation at the consignee address, and post‑sales support via a state‑based service centre. The bidder must ensure delivery within 30 days of LOA and provide a complete turnkey installation. The scope targets a single integrated solution from the same OEM, with option to adjust quantities up to 25% during contract execution.

Technical Specifications & Requirements

  • Interactive panel and OPS must be from the same OEM.
  • OEM registered office in India for at least 10 years; reputed for quality and complaint handling.
  • OEM turnover not less than ₹1500 crore in the last 3 years.
  • OEM must provide a toll‑free number and an online ticketing/warranty portal; upload undertaking required.
  • Interactive panel software to be supplied by the same OEM.
  • Manufacturer Authorization Form (MAF) mandatory for both Interactive Panel and PTZ Camera.
  • Demo and installation at the consignee address; delivery alone without installation will be rejected; installation within 30 days of LOA.
  • Service centre in the consignee state with responsive contact details and valid GST.

Terms, Conditions & Eligibility

  • Delivery quantity may be increased by up to 25% of bid quantity at contract placement and again up to 25% during contract currency at contracted rates.
  • All terms must be complied with; installation and demo are mandatory.
  • Service centre in consignee state and GST registration required for authorized service centre.
  • OEM‑led software and hardware integration; warranty for 3 years.
  • Rejection and return of undelivered/undelivered assembled products will be the seller’s responsibility.

Key Specifications

  • Interactive panel & PTZ camera must be from the same OEM

  • Minimum OEM turnover: ₹1500 crore in last 3 years

  • 10+ years Indian registered office requirement

  • MAF required for both Interactive Panel and PTZ Camera

  • Demo and installation at consignee address within 30 days of LOA

  • State‑level service centre with GST registration and toll‑free/online ticketing

Terms & Conditions

  • 25% quantity flex in bid quantity at contract and during currency

  • Installation mandatory; non-installation leads to rejection and return

  • 30‑day installation window from LOA; demo at consignee address

Important Clauses

Payment Terms

Not specified in data; typical tenders require acceptance after installation and commissioning; ensure to verify LOA terms and performance acceptance

Delivery Schedule

Delivery commencement aligned to last date of original delivery order; extended time calculated as (increased quantity/original quantity) × original delivery period with minimum 30 days

Penalties/Liquidated Damages

Not explicitly stated; expect LD for delayed installation beyond 30 days; verify contractual LD percentage in final tender terms

Bidder Eligibility

  • OEM must have registered office in India for ≥10 years

  • Last 3-year turnover ≥ ₹1500 crore

  • MAF provided for Interactive Panel and PTZ Camera

  • Toll-free number and online warranty portal available

  • Demo and installation at consignee address within 30 days

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Bill of Quantities (BOQ) 5 Items

Item # Title Description Quantity Unit Consignee Delivery (Days)
1 Interactive panel with 3 years warranty As per specfication given in BOQ pdf document 1 nos madhava@123 30
2 Video Conferencing PTZ camera USB PTZ Web Camera for Video Conferencing (1080p X 30FPS resolution) with Mic & Speaker, input and output USB 3.0. INSTALLATION AND DEMO IS MUST IN THE BUYER LOCATION BY THE SELLER 1 nos madhava@123 30
3 OPS for the interactive panel OPS i5 or above, 8GB RAM, 256GB SSD WITH WINDOWS 11 Pro OR ABOVE. 1 nos madhava@123 30
4 Wireless Mouse Wireless Mouse 1 nos madhava@123 30
5 Wireless Keyboard Wireless Keyboard 1 nos madhava@123 30

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Required Documents

1

GST registration certificate of the OEM/service centre

2

PAN of bidder and OEM (if applicable)

3

Experience certificates for similar interactive panel/video conferencing deployments

4

Financial statements demonstrating turnover (last 3 years)

5

EMD/security deposit documentation (as per tender terms)

6

Technical bid demonstrating OEM capability and MAF for panel and PTZ camera

7

OEM authorisation / Manufacturer Authorization Form (MAF)

8

Service centre registration proof and toll-free/online ticketing portal details

Frequently Asked Questions

Key insights about TAMIL NADU tender market

How to bid for the interactive panel tender in Tiruchirappalli Tamil Nadu 2025?

Bidders must meet OEM turnover of ₹1500 crore in the last 3 years, provide Manufacturer Authorization Form for both panel and PTZ camera, and submit GST registration, service centre proof in the consignee state, and a toll‑free warranty portal. Include demo at consignee address and installation within 30 days of LOA.

What documents are required for the interactive panel tender in Tamil Nadu?

Submit OEM MAFs for panel and PTZ camera, service centre GST certificate in the consignee state, 3-year turnover proof, audited financials, experience certificates of similar deployments, and toll‑free/warranty portal details with contact information.

What are the delivery and installation requirements for this tender?

Installation and demonstration must occur at the consignee address; products delivered uninstalled will be rejected. Installation must be completed within 30 days of LOA, with a single OEM supplying both panel and PTZ camera per the bid.

What is the quantity adjustment permitted in this contract?

The purchaser may increase or decrease quantities up to 25% of the bid quantity at contract award and during currency at contracted rates, with delivery period adjustments calculated accordingly.

What warranty and support commitments are required for the interactive panel?

A 3-year warranty is required for the interactive panel. OEM must provide toll‑free support, an online ticketing system, and a responsive service centre in the consignee state to log and resolve issues.

What is the OEM turnover requirement and why is it important?

OEM turnover must be at least ₹1500 crore over the last 3 years, ensuring capacity for large deployments, timely service, and warranty fulfilment across the Tamil Nadu region.

Which standards or authorizations are mandatory for submission?

Mandatory MAFs for both interactive panel and PTZ camera, OEM registered Indian office for 10+ years, GST registration in consignee state, and a verified service centre with support contact details.

How is risk managed for installation non-compliance and returns?

If installation is not completed as required, the delivered product may be rejected and returned at the seller’s expense, with the issue reported to GeM and the LOA terms reviewed for penalties or contract terminations.

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