Repair and Overhauling Service - Sewing Machine as per IS 1610; FEIYUE; Yes; Service Provider Premi
Directorate Of Employment & Training
KHEDA, GUJARAT
Posted:
21 January 2026
Closed:
5 February 2026
GEM
Tender Overview
Organization: Diesel Loco Modernisation Works (Indian Railways) seeks AMC for 01 Sharp digital multifunction photocopier at the Engg. Dept., PLW/Patiala, for a 3-year period. The tender scope focuses on maintenance and service of a single SHARP device, with no BOQ items published. The contract may include quantity/duration adjustments up to 25% at contract issuance or during execution. Bidders must demonstrate OEM authorization and dedicated service contacts. The opportunity targets established service providers with OEM-backed support channels and clear escalation paths. The procurement emphasizes continuity of operations for a critical government device and requires formal service commitments from bidders.
Technical Specifications & Requirements
- Product/Service: AMC for SHARP make digital multifunction photocopier (one unit) used by Engg. Dept., PLW/Patiala.
- Term: 3 years of maintenance and service support.
- Escalation/Quantity Flexibility: Up to 25% increase/decrease in contract quantity or duration as per ATC; post-issuance adjustments allowed within the 25% threshold.
- OEM Authorization: Mandatory to provide OEM/Original Service Provider authorization with full contact details; authorizations from Authorized Distributors are acceptable.
- Support Infrastructure: Dedicated/toll-free service number and an Escalation Matrix for service support must be supplied by bidder/OEM.
- Scope Details: AMC scope includes service and support for 01 SHARP photocopier within government department premises; standard ATC terms apply.
Terms, Conditions & Eligibility
- EMD/Financial: Not specified in data; bidders must comply with typical EMD and financial standing requirements per ATC.
- Manufacturer Authorization: Mandatory OEM authorization/certificate with contact details.
- Service Commitment: Dedicated service channel and escalation matrix required.
- Delivery/Performance: Service availability aligned to government department operational hours; ATC terms govern SLA and penalties.
- Documentation: Submit GST, PAN, experience certificates, and OEM authorization as part of bid per ATC guidelines.
- Contractual Terms: Standard contract terms apply; ATC document referenced for full conditions.
Key Specifications
-
Product/Service: SHARP digital multifunction photocopier AMC
-
Quantity: 01 unit
-
Location: Engg. Dept., PLW/Patiala
-
Duration: 3 years
-
Authorization: OEM/Authorized Distributor authorization required
-
Support: Dedicated toll-free service number, escalation matrix
-
Standards/Quality: Not explicitly specified; ATC governs terms
-
Warranty: Not specified; AMC implies ongoing service support
-
Delivery/Response: Service availability aligned with government operations
Terms & Conditions
-
Up to 25% quantity/duration adjustment permitted at contract issuance or during execution
-
OEM authorization required; distributor authorization acceptable with full details
-
Dedicated service contact and escalation matrix mandatory for bidder/OEM
-
ATC governs standard terms, SLA expectations, and penalties
-
Submission of GST, PAN, experience certificates, and financial documents is mandatory
Important Clauses
Payment Terms
ATC governs payment terms; exact schedule to be specified in contract
Delivery Schedule
AMC services to commence with active availability for the photocopier during office hours
Penalties/Liquidated Damages
Penalties to be defined in the ATC; likely tied to service response times and uptime commitments
Bidder Eligibility
-
Non-liquidation and no ongoing bankruptcy proceedings
-
OEM authorization or valid authorisation from SHARP OEM/authorized service provider
-
Dedicated service number and escalation matrix available
-
Experience in providing AMC for similar photocopier equipment to government departments
Documents 3
GeM-Bidding-8917882.pdf
Main Document
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Historical Data
Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates for similar SHARP photocopier AMC
4
Financial statements (as required by ATC)
5
EMD/Security deposit as per tender ATC
6
OEM authorization / Manufacturer authorization certificate
7
Dedicated service contact details and escalation matrix
8
Any additional documents specified in the ATC
Frequently Asked Questions
Key insights about PUNJAB tender market
How to bid for SHARP photocopier AMC in Patiala government tender
Bidders must submit OEM authorization, dedicated service contact details, and an escalation matrix along with standard documentation (GST, PAN, experience certificates). The AMC covers 01 SHARP photocopier for 3 years; prepare to meet the 25% quantity/duration flexibility and ATC terms.
What documents are required for the photocopier AMC bid in Patiala
Required documents include GST registration, PAN, bidder experience certificates for similar AMC, financial statements, EMD as per ATC, OEM authorization/certificate, and the dedicated service contact details with escalation matrix.
What are the technical specifications for the SHARP photocopier AMC
Technical scope specifies AMC for SHARP digital multifunction photocopier (01 unit) with 3-year duration; no device-specific performance metrics disclosed; OEM authorization and dedicated support channels are mandatory per ATC.
When is the AMC tender for the SHARP copier due in Patiala
The data does not specify a deadline; bidders should monitor ATC attachments for final submission dates and ensure timely OEM authorization submission and service contact details as per contract terms.
What are the payment terms for the SHARP photocopier service contract
Payment terms are dictated by the ATC; bidders should anticipate standard government AMC payment arrangements and confirm SLA-based payments upon successful service milestones and uptime achievements.
What is the escalation process for photocopier service support in Patiala
Bidders must provide a dedicated toll-free support line and an Escalation Matrix with contact numbers; OEM and service provider must ensure rapid response and clear escalation steps within specified timeframes.
What experience is required to participate in this AMC tender
Applicants should have prior AMC experience for photocopier devices in government or similar institutions, with OEM authorization and documented service capabilities, including spare parts access and trained technicians.
Are there quantity or duration adjustments in this AMC
Yes, the buyer may adjust contract quantity or duration up to 25% at contract issuance or during execution; bidders must accept revised quantities or durations per ATC terms.
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Documents 3
GeM-Bidding-8917882.pdf
Main Document
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS