Health and Family Welfare Department Chhattisgarh Desktop Computer, Printer & Line-Interactive UPS Tender Surguja 2026 ISO 9001

Tender Overview

Health and Family Welfare Department Chhattisgarh invites bids for computing infrastructure and peripherals in Surguja, Chhattisgarh 497001. Procurement covers Entry and Mid Level Desktop Computers (Q2), Printers (V2), and Line Interactive UPS with AVR (V2) with EMD ₹12,254. Estimated value is not disclosed; contract includes option to increase quantity by up to 25% and adjustment of delivery timelines. The bidder must ensure ISO 9001 certification, establish a State-based service center if not present, and provide a dedicated service contact channel. The scope emphasizes OEM-backed on-site or carry-in warranty, depending on the product, with escalation procedures for service. This tender requires alignment to local procurement norms and the ability to supply within the region, leveraging the specified warranty and support terms. The opportunity targets suppliers of mainstream IT hardware with certified quality controls and a robust regional support footprint.

Technical Specifications & Requirements

• Product category: Desktop Computers, Computer Printers, Line Interactive UPS with AVR
• Standards/Certifications: ISO 9001 certification required for bidder or OEM
• Warranty: On-site warranty for UPS; battery warranty period as per terms; service center in state or within 30 days post-award
• Service & Support: Dedicated toll-free support; clear escalation matrix; functional service center in consignee state
• Hardware specifics: Factory pre-loaded OS; RAM, storage (SSD/HDD) details to be confirmed at bid; monitor availability and screen size data not fully specified
• Delivery/Option Clause: 25% quantity increase/decrease allowed; delivery period based on last original order date with minimum 30 days extension
• Quality/Testing: OEM-backing, performance and compatibility with local infrastructure may be implied by standards

Terms, Conditions & Eligibility

• EMD: ₹12,254 (as per tender data)
• ISO 9001: bidder or OEM must hold certification
• Service Centre: must establish in-state if not present; documentary evidence required for payment release
• Support: Dedicated toll-free service number and escalation matrix
• Financial Standing: bidder not in liquidation or bankruptcy; upload an undertaking
• Delivery & QA: option clause allows quantity variance up to ±25% with corresponding delivery adjustments
• Warranty: on-site warranty for UPS; battery warranty specifics to be defined in contract