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Organization: Western Railway (Indian Railways) seeks an Integrated Security Surveillance System Service provider for Traffic Monitoring in Vadodara, Gujarat. Estimated value is ₹986,459 with an EMD of ₹19,729. The scope is defined as per the Scope of Work; no BOQ items were listed. The award entails service and support responsibilities, including a formal escalation matrix and dedicated support channels. The tender allows a 25% variation in contract quantity or duration at the time of contract issuance (and up to 25% post-issuance with consent for lumpsum service contracts). Unique aspects include acceptance of DD/FDR/Bank Guarantee as EMD/PSB options and explicit post-award submission requirements for security deposits.
Scope: Integrated security surveillance service for traffic monitoring as per Scope of Work
EMD: ₹19,729; options include DD in favor of SR.DFM/BRC, Vadodara or FDR; confirm delivery within 5 days of bid end date
PSG: Performance security via DD or FDR, with original documents delivered within 15 days of award
Variation: 25% quantity or contract duration variation permitted at issue and up to 25% subsequently with consent
Support: Dedicated toll-free support number and escalation matrix to be provided by bidder/OEM
EMD options include DD or FDR; hard copies due within 5 days
Contract quantity/duration may vary by up to 25%
Dedicated service support line and escalation matrix mandatory
EMD and security deposits via DD/FDR accepted; hard copies required within 5 days; post-award DD/FDR acceptable in place of PBG with 15-day delivery of originals
No explicit delivery timeline provided; delivery tied to Scope of Work and contract terms; variation up to 25% allowed
No LD/penalty details specified in available data
Eligibility to submit EMD via DD/FDR or equivalent
Ability to provide dedicated service support line and escalation matrix
Compliance with Scope of Work for integrated security surveillance and traffic monitoring
Quantity
1
Bid Type
Single Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
EMD Required
Yes
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Arbitration Clause
No
Mediation Clause
No
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
INTEGRATED SECURITY SURVEILLANCE SYSTEM SERVICE - Traffic Monitoring, AS PER SCOPE OF WORK; AS PER SCOPE OF WORK; AS PER SCOPE OF WORK; AS PER SCOPE OF WORK
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
5
Delivery Locations
1
Delivery Cities
Vadodara
Delivery Pincodes
390004
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Chhaju Ram Meena | 390004,Office of Divisional Railway Manager, Pratapnagar, Vadodara-390004 | Vadodara | Gujarat | 390004 | Project / Lumpsum Based | - | - |
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GEM_GENERAL_TERMS_AND_CONDITIONS
GEM_GENERAL_TERMS_AND_CONDITIONS
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GST certificate
PAN card
Experience certificates
Financial statements
EMD submission document (DD or FDR or equivalent)
Proof of submission of EMD (scanned copy) and hard copy delivery receipt
Technical compliance certificates or OEM authorizations (if applicable)
Any proposed PBG/Performance Security documentation
Proof of availability of dedicated service support channel (toll-free number) and escalation matrix
Key insights about GUJARAT tender market
Bidders should prepare EMD via DD or FDR in favor of SR.DFM/BRC, Vadodara, and submit proof with the bid. Include dedicated service support details, escalation matrix, and compliance to Scope of Work. Ensure hard copies reach within 5 days post bid end date and 15 days after award for security deposits.
Submit GST, PAN, experience certificates, financial statements, EMD submission proof (DD/FDR), OEM authorizations if any, technical bid documents, and post-award security deposit documents. Include service support contacts and escalation matrix as part of the bid package.
The EMD is ₹19,729. Eligible formats include DD in favor of SR.DFM/BRC, Vadodara, or a FDR; submit scanned proof with bid and deliver hard copies within 5 days of bid end date.
The buyer allows up to 25% variation in contract quantity or duration at contract issue; post-issuance, variations up to 25% require consent from the service provider for lumpsum service contracts.
No explicit standards listed; bidders must comply with the Scope of Work for integrated surveillance and traffic monitoring. Ensure robust service support with a dedicated toll-free number and a formal escalation matrix for after-sales support.
Delivery/line-item scope is centered on Vadodara, Gujarat as per the tender category; the scope is defined as per the Scope of Work for integrated security surveillance and traffic monitoring with no BOQ items listed.
Submit scanned copies of DD/FDR with the bid and ensure hard copies reach the Buyer within 5 days of bid end date. For FDR, ensure bank certification allowing withdrawal on demand and deliver originals within 15 days of award.