Gujarat Health & Family Welfare Department Software Support Services Tender Anand Gujarat 24 Hr Service & EMD 18000 2026

Tender Overview

Gujarat Health & Family Welfare Department invites bids for comprehensive software support services including Linux, database management, proactive monitoring, optimization, planning, implementation, maintenance, and service delivery management in Anand, Gujarat (387210). Estimated value is ₹6,00,000 with an EMD of ₹18,000. The contract may be adjusted by up to 25% in quantity or duration at issuance, with bidders obligated to accept revised terms. A mandatory requirement is that the vendor’s head office be located in Gujarat and possess experience in medical devices maintenance, offering 24-hour service.

Technical Specifications & Requirements

• Scope covers Software Support Services 2.0 with components: Linux support, database management, proactive monitoring, planning and implementation services, maintenance, proactive monitoring, service delivery management, and reactive services.
• No BOQ items listed; estimated value indicates project scale and service breadth rather than discrete line items.
• ATC terms mandate DD-based EMD submission by RPAD within tender window; service responsiveness target is 24 hours.
• Eligible bidders must have Gujarat-based headquarters and verifiable medical devices maintenance experience; emphasis on rapid response, ongoing maintenance, and service continuity.
• No explicit hardware or software brand mandates; focus on service delivery capabilities, SLAs, and compliance with buyer terms.

Terms, Conditions & Eligibility

• EMD: ₹18,000 via DD format, delivered by RPAD within tender timeline.
• Delivery/Response: 24 hours service capability requirement for medical device maintenance support.
• Head Office Requirement: Vendor must have head office in Gujarat with proven medical devices maintenance experience.
• Contract Variability: Option clause permits up to 25% quantity or duration adjustment at contract issue and post-issuance.
• Additional terms: non-disclosure and compliance with local procurement norms as per Gujarat Health & Family Welfare Department guidelines.