Software Support Services 2.0 - Oracle; Operating System Software, CRM software, Database Managemen
Office Of Dg (ace)
Posted:
26 September 2025
Closed:
10 October 2025
GEM
GEM
Gujarat Health & Family Welfare Department Software Support Services Tender Anand Gujarat 24 Hr Service & EMD 18000 2026
Progress
Issue02-Jan-2026, 5:06 pm
Technical01-Oct-2026, 11:06 am
Financial
Award05-Feb-2026, 4:24 am
Quantity
365
Bid Type
Two Packet Bid
Key Highlights
- • Vendor must have Gujarat-based head office and documented medical devices maintenance experience
- • Mandatory 24-hour service response commitment for maintenance and support
- • EMD of ₹18,000 payable via DD and delivered by RPAD within tender timeline
- • Contract quantity/duration may be adjusted up to 25% at contract issue or issuance
- • No BOQ items listed; project scope includes Linux, database management, proactive monitoring, optimization, planning, implementation, and service delivery management
- • Location-specific tender in Anand, Gujarat (387210) under Health & Family Welfare Department
Categories
6
Tender Overview
Gujarat Health & Family Welfare Department invites bids for comprehensive software support services including Linux, database management, proactive monitoring, optimization, planning, implementation, maintenance, and service delivery management in Anand, Gujarat (387210). Estimated value is ₹6,00,000 with an EMD of ₹18,000. The contract may be adjusted by up to 25% in quantity or duration at issuance, with bidders obligated to accept revised terms. A mandatory requirement is that the vendor’s head office be located in Gujarat and possess experience in medical devices maintenance, offering 24-hour service.
Technical Specifications & Requirements
- Scope covers Software Support Services 2.0 with components: Linux support, database management, proactive monitoring, planning and implementation services, maintenance, proactive monitoring, service delivery management, and reactive services.
- No BOQ items listed; estimated value indicates project scale and service breadth rather than discrete line items.
- ATC terms mandate DD-based EMD submission by RPAD within tender window; service responsiveness target is 24 hours.
- Eligible bidders must have Gujarat-based headquarters and verifiable medical devices maintenance experience; emphasis on rapid response, ongoing maintenance, and service continuity.
- No explicit hardware or software brand mandates; focus on service delivery capabilities, SLAs, and compliance with buyer terms.
Terms, Conditions & Eligibility
- EMD: ₹18,000 via DD format, delivered by RPAD within tender timeline.
- Delivery/Response: 24 hours service capability requirement for medical device maintenance support.
- Head Office Requirement: Vendor must have head office in Gujarat with proven medical devices maintenance experience.
- Contract Variability: Option clause permits up to 25% quantity or duration adjustment at contract issue and post-issuance.
- Additional terms: non-disclosure and compliance with local procurement norms as per Gujarat Health & Family Welfare Department guidelines.
Key Specifications
-
Product/Service: Software Support Services 2.0 (Linux; Database Management; Proactive & Reactive Services; Planning, Implementation, Maintenance, Monitoring, Optimization, Service Delivery Management)
-
Estimated value: ₹6,00,000
-
EMD: ₹18,000
-
Delivery requirement: 24-hour service for medical devices maintenance
-
Head office requirement: Located in Gujarat with relevant experience
Terms & Conditions
-
EMD details and method of payment (DD, RPAD) with tender timeline
-
Head office in Gujarat and medical devices maintenance experience required
-
Delivery/response SLA of 24 hours and potential 25% variation in contract terms
Important Clauses
Payment Terms
EMD of ₹18,000 via DD; RPAD delivery; no other payment terms specified in data
Delivery Schedule
Vendor must provide 24-hour service response for maintenance and support
Penalties/Liquidated Damages
Not explicitly specified in available data; apply standard government procurement penalties per Gujarat guidelines
Bidder Eligibility
-
Gujarat-headquartered vendor with demonstrated medical devices maintenance experience
-
Capability to deliver Linux and database management, proactive monitoring, and service delivery management
-
Compliance with DD-based EMD submission via RPAD within tender window
Documents 4
GeM-Bidding-8786300.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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GEM
Tender Results
Loading results...
Required Documents
1
GST registration certificate
2
Pan card
3
Experience certificates (medical devices maintenance)
4
Financial statements or solvency certificate
5
EMD submission document (DD format) with RPAD receipt
6
Technical bid documents demonstrating service capabilities and SLAs
7
OEM authorizations or service partner certifications (if any)
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | A TO Z BIOMEDICAL SERVICES Under PMA | 10-01-2026 11:06:53 | Qualified |
| 2 | VENTUREIT Under PMA | 07-01-2026 14:31:33 | Disqualified |
| 3 | VIRTUAL HEIGHT IT SERVICES PRIVATE LIMITED Under PMA | 12-01-2026 17:39:35 | Disqualified |
| 4 | VISION MEDINST CARE PRIVATE LIMITED Under PMA | 12-01-2026 15:06:45 | Qualified |
| 5 | WINDY-TRACK PULSE PRIVATE LIMITED Under PMA | 10-01-2026 10:45:51 | Qualified |
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | WINDY-TRACK PULSE PRIVATE LIMITED Under PMA | ₹7,19,050 | Item Categories : Software Support Services 2.0 - Linux; Database Management Software; Proactive Services, Planning S |
| L2 | A TO Z BIOMEDICAL SERVICES Under PMA | ₹7,79,275 | Item Categories : Software Support Services 2.0 - Linux; Database Management Software; Proactive Services, Planning S |
| L3 | VISION MEDINST CARE PRIVATE LIMITED( MSE Social Category:General ) Under PMA | ₹8,06,650 | Item Categories : Software Support Services 2.0 - Linux; Database Management Software; Proactive Services, Planning S |
Contract / Result Documents 1
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Frequently Asked Questions
Key insights about GUJARAT tender market
How to bid for software support services tender in Anand Gujarat 2026
Bidders must prepare GST, PAN, experience certificates for medical devices maintenance, financial statements, and EMD ₹18,000 via DD with RPAD. Submit technical and financial bids, confirming 24-hour service capability and Gujarat-headquartered operations. Ensure compliance with 25% contract variation option at issue and post-issuance.
What documents are required for Gujarat Health & Family Welfare procurement
Required documents include GST registration, PAN, medical devices maintenance experience certificates, financial statements, EMD via DD, RPAD receipt, and technical bid detailing SLAs and response times. OEM authorizations are preferred to demonstrate service capability within Gujarat.
What are the delivery and service level terms for this tender
The tender mandates a 24-hour service response for maintenance and support. Vendors must demonstrate ability to respond and deploy service teams within one day of service request, with escalation paths and SLA commitments clearly defined in the technical bid.
What is the estimated contract value and EMD amount for bidders
Estimated value is ₹6,00,000 for the contract period. The EMD required is ₹18,000, payable via DD and submitted by RPAD within the tender timeline. Ensure funds are traceable to avoid bid rejection.
What are the eligibility criteria for Gujarat-based medical devices maintenance
Eligibility requires a Gujarat-headquartered organization, proven medical devices maintenance experience, capability to deliver Linux and database management services, and adherence to EMD submission rules. Demonstrate past performance through certificates and client references within Gujarat.
How to verify service delivery management capabilities for this bid
Provide evidence of service delivery management experience, including SLAs, incident management, proactive monitoring, and optimization services. Include case studies or dashboards, and confirm 24-hour response commitments with escalation matrices relevant to Gujarat-based operations.
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Documents 4
GeM-Bidding-8786300.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS