DPIIT Admin Photocopier Maintenance Tender Mumbai Maharashtra 2026 ISO/Canon MFM Service
Bid Publish Date
28-Sep-2026, 10:19 am
Bid End Date
19-Oct-2026, 11:00 am
Value
₹1,00,000
Location
Progress
Key Highlights
- • OEM Manufacturer Authorization required with complete provider details
- • Escalation matrix with 5–8 contact numbers for service support
- • Dedicated/toll-free service line mandatory
- • Service provider office must be located in Maharashtra
- • Toner replacement obligation to be fulfilled by service provider
- • 24-hour complaint resolution timeframe on working days
- • Contract quantity/duration can be adjusted up to 25% with consent
- • Past experience proofs acceptable: contracts, invoices with self-certification, execution certificates
Tender Overview
Organization: DPIIT Admin (Department For Promotion Of Industry & Internal Trade), Mumbai, Maharashtra 400002. Product/Service: Full service and maintenance contract for Photocopier Machine - Multifunction (Canon MFM); paper supplied by Buyer; toner/cartridge to be provided by Service Provider. Estimated value: ₹100,000. Location: Mumbai, Maharashtra. Contract scope includes toner replacement, 24-hour complaint response, mandatory OEM authorization, and escalation/service support requirements. A 25% fluctuation in contract quantity or duration is permitted. This tender emphasizes service coverage within the consignee state and compliant documentation. Unique aspects include vendor’s ability to supply maintenance under a single-service agreement and adherence to specified response times.
Technical Specifications & Requirements
- Service category: Full service and maintenance for Canon Multifunction Photocopiers (MFM).
- Provider requirements: OEM authorization/Manufacturer Authorization with full details (name, designation, address, email, phone).
- Support details: Dedicated/toll-free service line; Escalation matrix with 5–8 contact points; office of service provider located in Maharashtra; documentary evidence required.
- SOW specifics: Replace toner as required; address complaints within 24 hours during office hours on working days.
- Past experience: Valid proof acceptable (contracts, invoices with self-certification, execution certificates).
- Compliance: Certificates and documents must be uploaded with bid per ATC/Corrigendum.
Terms, Conditions & Eligibility
- Quantity/duration flexibility: Contract quantity or duration may be increased up to 25%; lumpsum scope may adjust up to 25% with provider consent.
- Documents to submit: OEM authorization, service provider details, escalation matrix, dedicated service number, past project experience documents, and mandatory certificates.
- Office location: Service provider must have an office in Maharashtra with documentary evidence.
- Rejection triggers: Failure to upload required certificates/documents leads to bid rejection.
- Response commitments: 24-hour complaint resolution window within office hours; adherence to terms of the SOW.
Key Specifications
-
Photocopier type: Canon Multifunction Photocopier (MFM) under full service and maintenance
-
Tonner/Cartridge: Provider must supply; toner replacement obligation on demand
-
Complaint response: within 24 hours during office hours on working days
-
OEM authorization: Required from Canon or authorized distributor with full contact details
-
Service availability: Local office in Maharashtra with documentary evidence
Terms & Conditions
-
25% scope/duration variation allowed, with bidder consent
-
OEM authorization and service support structure mandatory
-
24-hour complaint resolution requirement within office hours
-
Office presence in Maharashtra is a prerequisite for service
Important Clauses
Payment Terms
Not specified in provided data; bidders should expect standard organization terms per ATC.
Delivery Schedule
Not specified; service commitments emphasize 24-hour complaint response during office hours.
Penalties/Liquidated Damages
Not specified; bidders should review ATC for any LD provisions related to service delays.
Bidder Eligibility
-
Must provide OEM Manufacturer Authorization from Canon or authorized service network
-
Must demonstrate prior experience in maintaining Canon Multifunction Photocopiers
-
Must have a Maharashtra-based service office with verifiable address
Tender Data
Bid Details
Quantity
25000
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
1
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines MFM; Canon; Any Service Provider; Paper to be provider by Buyer; Tonner/Cartridge to be provider by Service Provider.; Not Applicable; Not Applicable; Not Applicab..
Delivery Details
Delivery Locations
1
Delivery Cities
Mumbai
Delivery Pincodes
400001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Nabendu Bhowmick | 400001,Exchange Building, 4th Floor, Sir Shivsagar Ramgulam Marg, Ballard Estate, Mumbai - 400 001 | Mumbai | Maharashtra | 400001 | 25000 | - | Number of Machines to be served : 2 Number of Months during the Contract Period : 12 |
Authority Records
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Documents 5
GeM-Bidding-9701177.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
3
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
OEM Manufacturer Authorization/Distributorship authorization
Past project experience documents (contracts, invoices with self-certification or execution certificates)
Technical bid documents and bid security (EMD) details if applicable
Service provider office address proof in Maharashtra
Escalation matrix document and dedicated toll-free service number
Any certificates requested in ATC/Corrigendum
Frequently Asked Questions
Key insights about MAHARASHTRA tender market
How to bid for the DPIIT photocopier maintenance tender in Mumbai 2026?
Bidders must submit OEM authorization, service provider details, escalation matrix, dedicated service line evidence, and past experience documents. Ensure the local Maharashtra office proof is provided, and include the toner replacement capability. Adhere to the 24-hour complaint response requirement and 25% scope variation clause.
What documents are required for the Mumbai Canon MFM service tender?
Required documents include GST registration, PAN card, OEM authorization, Maharashtra office proof, past project experience proofs (contracts/invoices or execution certificates), escalation matrix, and dedicated toll-free service number. Upload all certificates per ATC/Corrigendum to avoid rejection.
What are the essential technical specifications for Canon MFM maintenance?
Service must cover full maintenance for Canon Multifunction Photocopiers, toner replacement obligation, and 24-hour complaint response during office hours. OEM authorization from Canon or authorized distributor is mandatory; service support must include a dedicated line and escalation contacts.
When can contract quantity or duration be adjusted for this tender?
Contract quantity or duration may be increased up to 25% at the time of contract issue, and subsequently up to 25% with consent after award. This applies to lumpsum-based service contracts and the overall scope of work.
What is the estimated value and payment expectations for the DPIIT tender?
Estimated value is ₹100,000. While explicit payment terms are not specified, bidders should anticipate standard government procurement terms; confirm payment milestones during bid submission and review the ATC for any conditions.
What qualifies as past experience proof for this maintenance tender?
Acceptable proofs include contract copies with invoices and bidder self-certification, client execution certificates with contract value, or related documents like third-party inspection notes. These must demonstrate successful service or supply of similar Canon MFMs.
What is the required service response time for complaints?
Complaints must be attended within 24 hours after lodging during office hours on working days. Ensure the bidder can provide a functional escalation matrix and a dedicated service line to meet this commitment.