Indian Army EPABX System AMC Tender Hyderabad Telangana 2026 Karel DS 200 M Standards
Progress
Tender Overview
The procurement focuses on a comprehensive Annual Maintenance Contract (AMC) for the EPABX system, specifically the Karel DS 200 M, installed at Chief Engineer R&D, Picket Secunderabad. The contract covers preventive maintenance, full replacement of system parts, and inclusion of 100RM 2Pair Cable in the quoted price. The scope requires on-site assessment by the bidding party before quoting, with a monthly maintenance cadence and a 2 working day turnaround for spare parts replacement. Estimated value is ₹82,600.00, location is Hyderabad, Telangana. Organization is the Indian Army – Department of Military Affairs. Key differentiators include mandatory site assessment and the explicit inclusion of cable laying under AMC terms, ensuring end-to-end system reliability for the EPABX. This tender is to secure a reliable, technician-driven support arrangement for mission-critical communications equipment.
Technical Specifications & Requirements
- Product/Service: AMC for EPABX system (Karel DS 200 M) with comprehensive component replacement
- Scope: Preventive maintenance at least once per month; replacement of spare parts within 2 working days; inclusion of 100RM 2Pair Cable under AMC
- Location/Asset: Chief Engineer R&D Picket Secunderabad facility; EPABX equipment servicing
- Site Assessment: Bidders must visit the CE R&D Secunderabad to assess condition prior to quoting
- Delivery/Response: On-site maintenance and parts replacement as per requirements; no BOQ items to date
- Compliance: Service must cover full system functionality and cabling under the stated terms
Terms, Conditions & Eligibility
- EMD: Not specified; bidders should verify with the authority
- AMC Coverage: Comprehensive, including all parts replacement for the EPABX system
- Service Level: Preventive maintenance monthly; spare parts replacement within 2 working days
- Access/Visit: Bidders must physically visit Secunderabad CE R&D for assessment prior to quote
- Cable Scope: 100RM 2Pair Cable inclusion explicitly stated in AMC
- Qualification: Indian Army/DM Affairs procurement process; ensure readiness for on-site service and timely response
Key Specifications
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Product/Service: Comprehensive AMC for EPABX system (Karel DS 200 M)
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Scope: Replacement of all parts of EPABX system; includes 100RM 2Pair Cable
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Maintenance: Preventive maintenance at least once per month; spare parts replacement within 2 working days
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Site Requirement: On-site assessment at Chief Engineer R&D Secunderabad before quoting
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Location: EPABX equipment at Indian Army facility in Secunderabad, Telangana
Terms & Conditions
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2 working days spare parts replacement target
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Monthly preventive maintenance mandatory
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Site assessment required prior to bid submission
Important Clauses
Payment Terms
Not specified in provided data; bidders should confirm terms with Indian Army DM
Delivery Schedule
AMC services to be performed on a monthly basis with rapid spares replacement within 2 working days
Penalties/Liquidated Damages
Not detailed; ensure clarification on SLAs during site assessment
Bidder Eligibility
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Experience in AMC for EPABX or similar communications systems
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Capability to perform on-site maintenance at Secunderabad
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Financial stability to sustain ongoing service commitments
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance service - EPABX System
Delivery Details
Delivery Locations
1
Delivery Cities
HYDERABAD
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | HYDERABAD | HYDERABAD | - | - | 1 | - | - |
Authority Records
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Documents 4
GeM-Bidding-9770988.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
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Required Documents
GST Registration Certificate
Permanent Account Number (PAN) Card
Experience certificates for similar AMC of EPABX systems
Financial statements and turnover details
EMD/Security deposit documents (as applicable)
Technical bid documents demonstrating capability for EPABX maintenance
OEM authorization or manufacturer confirmation for Karel DS 200 M (if required)
Inspection visit records or confirmation of site assessment at CE R&D Secunderabad
Frequently Asked Questions
Key insights about TELANGANA tender market
How to bid for EPABX AMC tender in Hyderabad Telangana 2026
To participate, ensure AMC for Karel DS 200 M is demonstrated, visit CE R&D Secunderabad for site assessment, provide GST, PAN, experience proofs, financials, and OEM authorizations. Confirm monthly preventive maintenance and 2 working day spare parts replacement, with compliance to Indian Army DM procedures.
What documents are required for Indian Army EPABX AMC bid in Secunderabad
Submit GST certificate, PAN card, experience certificates of EPABX maintenance, financial statements, EMD documents if applicable, technical bid detailing AMC capabilities, and OEM authorization for Karel DS 200 M. Include site assessment confirmation from CE R&D Secunderabad.
Which standards or certifications are needed for EPABX maintenance tender 2026
Ensure capability to service Karel DS 200 M with compliance to relevant telecom standards and IS/IEC certifications as applicable. Include documentation proving support for on-site maintenance, spare parts provisioning within 2 working days, and cable renewal coverage.
What is the scope of cable work in the EPABX AMC tender
The AMC explicitly includes replacement/laying of 100RM 2Pair Cable within the quoted price. Ensure technicians have cable handling and termination capability, with warranty coverage for cabling integrated with the EPABX system.
When is the site assessment required for the Hyderabad EPABX AMC
Bidders must visit the CE R&D Secunderabad to assess current equipment condition before quoting. Schedule coordination with Chief Engineer R&D Secunderabad to complete assessment and finalize technical bid inclusions.
What are the payment terms for Indian Army EPABX AMC contract
Payment terms are not specified in the data; bidders should seek explicit terms during bid clarification. Expect standard government terms with milestone-based payments upon acceptance of AMC deliverables and service reports.
What are the eligibility criteria for EPABX maintenance bidding in Telangana
Eligibility requires prior EPABX maintenance experience, demonstrable on-site service capability in Secunderabad, valid GST/PAN, financial stability, and OEM authorization for Karel DS 200 M where applicable, with a track record of timely spare parts provisioning.
What are the key deliverables for the Karel DS 200 M AMC
Deliverables include monthly preventive maintenance reports, replacement of faulty parts within 2 working days, inclusion of 100RM 2Pair Cable in AMC, site assessment results, and on-site service capability at CE R&D Secunderabad.